HP

I bought a laptop online from HP.com, when I received the device, it has different pictures on HP.com than the one I received, and the one I received had a smaller key pad than the one I ordered.

I went on line to return the computer the same day I received it, because it looked different from the one I ordered, but the HP website would not let me click on return items.

I spent hours on the phone trying to reach someone to speak to about the issue but nobody answers the phone and when they finally answered about 2 to 3 hours of waiting, they said they will transfer me to the sales department and I was hung up on.

I wrote an email to the customer service and I was bombarded with a 3-4 robotic emails, while being stuck with a laptop that I cannot use and my money held with HP.

The emails I received were robotic sounding and looking claiming to be from from Laura and Marissa, were trying to convince me not to return to item and telling me that I had a good deal of the item I bought, even though it is not what I wanted to buy. There are also threatening with 15% restocking fee so that I change my mind about returning to item.

This by far has been the worst shopping experience I have had in my last 50 years!

Part 3 of 3

I got my "new" printer. On unpackaging the printer, the lid had five damaged spots. I took pictures and sent them to the HP representative.

- I told him that I believe this printer is refurbished because of its physical appearance;

- I told him that even if I had agreed to a refurbished printer, HP wouldn't send it in a plain brown box with "refurbished" written on it, nor would they send it in an HP box with "refurbished" written on it;

- I told him that if they'll do it with printers, then they'll do it with computers too;

- I told him that the original 'new' one I bought (the broken one that was being replaced) was probably refurbished too, because why else would it break down in 6 months with occasional use.

It took him 3 days to respond to me - I assume after speaking to his higher-ups - because he offered me a refund, which I am certainly taking.

I asked him if they will reimburse me for all the ink for it that I purchased. They oh-so-kindly said I can keep the ink that *I* bought, that I already told them will be of no use to me because I will never buy another HP product again.

They told me the only way I would receive the "new" replacement printer is if I signed a Release to keep the matter confidential - which, in my view, confirms that they sell used as new. Unfortunately, I don't have the money to sue them for this fraud. And as you can see by the "new" replacement printer, it is indeed used.

It really doesn't get any worse than this.

You have been warned!

Excellent customer service. Fast Responses. Easy to communicate with. Perfect devices. I got an HP Victus from them and it has outstanding performance. Recommended

HP instant ink is a scam, their products are trash, and the customer service is even worse. I signed up for instant ink because it's cheaper than buying ink at the store. Little did I know, you can't cancel your subscription. Although it says you can, they'll just continue to charge your card and say well you used your printer and the subscription is to use your printer, not for the ink. No, I paid to use it when I paid for the trash printer. I paid for the ink with my instant ink subscription. Imagine you buy a vehicle and even though you paid for that car, pay for the maintenance, and paid for the gas in it, they tell you that in order to turn it on you must pay an additional subscription fee. I paid for the printer, paid for the paper, pay for the electricity to use it, and pay for the ink via instant ink. I will pay more for a printer and ink through a different company solely because I refuse to continue supporting a company that's constantly scamming people. I will also report the charges to my credit card company as fraudulent. More people will catch on to the way this company practices and I cannot wait to watch them go down for it.

Warranty is not being honored. They told me the replacement was already being processed. I received an email indicating that I had to show Proof of Purchase and Serial Number photos. I wrote to them indicating that I didn't have proof of purchase and called customer service to let them know about this - they mentioned not to worry. That they understand that receipts can get lost. The order validation team contacted me and they said "serial # is not reported to be sold to anyone and from our records is still owned by a distributor." It seems to me that they are accusing me of stealing a monitor! It's incredible that they said this to me so I contacted customer service and they gave me the phone number of order validation and spoke to Heyesn. Super rude and mean individual. He did not help me at all and didn't care that HP customer service told me that. He said " well they lied to you". He was not helpful and when I said I wanted this to be escalated to a higher up, he said he is the highest person in the department and cannot escalate. It's so fake! HP doesn't want to honor a warranty that is currently active. It also does not make any sense that the warranty is currently RUNNING but not sold to anyone? It makes zero sense.

@sujit *******@jagdish at the Hp store deserve a thumbs down they mislead the customer by offering interest free EMI scheme hence confusing the customer to buy HP laptops which is far from the truth. On receiving credit card emails customer is charged interest on the EMI, these two should be sacked and HP showroom in fort needs to refund my *******@*******@checkmatecomputers in fort, Dr D.N road, Mumbai India.Interest at the rate of 14% is charged by the credit card company opposite to what was promised by these two sales staff that this is an interest free EMI facilty provided by HP. Interest is clearly visible in the receipt and mail received from the amex credit card department.

I bought this laser colour printer I am hoping this applies to all other printers as well. I did my search before buying this printer and on HP web site it's written 1200 pages for Colour and 1400 pages for the Black cartridges. As I am not heavy user pension person and not much printing I decide I'll buy this because drums are very expensive but I tot it's ok if I could use this much prints in 2.3 to 3 years it's ok after getting a new drums but I only able to get 700 colour and 800 black ink printing then says change cartridges. It's mean I have less 600 to 800 pages less with regional ink after word with HP help guys so many of the keep coming back with reasons dayim first cartridges are coming less ink but wasn't saying that in web site. Also they try telling me I may don't know how to setup printer wow I am not sure this is plug and play printers setup network pices of cake so I am not sure why they keep saying stupid thing and seen you don't know anything. I told them fix this error or I am going to take this matter to fair trading and write on media web sides hope the seen this last time they said they come back to me but whole week I wait for solution siding turn up so it's my turn to start writing now and never buying HP HP HP again. Picture of my printer do not buy one please otherwise u will come up same as my situation.

Customer service is nonexistent. You can't get tech support without your Serial No. & Prod No., both of which are in 5 pt type, grey on grey - in short, unreadable (which I guess saves them a lot of tech support calls) on the bottom of the chassis. Without this info, there's no service at all, no information, no assistance, and no human to talk to.

As a product, the Pavilion has terrible design, both on the interior of the case and the exterior. My 13.5" overheats if it's flat on a table; can't use it without a lift and a fan because the fan vents are on the bottom - blocked if it's flat on a table. My husband's 15.6" was another fail. After 2.5 years, we tried to get help, but BECAUSE I COULDN'T READ THE SERIAL NUMBER, HP could do no better than to recommend buying a new computer. Or maybe to purchase an extended warranty to talk to tech support (if only I could read the serial number), because apparently you can't expect an HP to last more than a couple of years.

Stay away from these guys; spend a little extra on a quality brand.

0 STAR!

I have purchased HP printers for about 12 years now and purchased their ink in bulk due to the volume of prints we do. Due to Covid, I'm sure a lot of people slowed right down and had to purchases less or was stuck with inventory that they normally would have gone through. I have the HP Officejet 8710 that uses the 952XL inks and now i cannot use them because they are expired. I have never in 12 years had trouble bulk purchasing inks and using anything that has gone past the expiry date as they work just fine. This is robbery! I have spent hundreds of dollars on inks that i cannot use. I can't sell them to anyone as they won't be able to use them on their computer - so what do i do? HP is just fine with their customers losing hundreds of dollars! CROOKS!

HP has forced their firmware on their customers. HP doesn't want you to downgrade your firmware and get around HP's monopolistic and anti-competitive techniques of stopping aftermarket cartridges. I do not use aftermarket but even anything that is expired (I buy in bulk), cannot be used. These cartridges are running around $30/cartridge and you are telling me i can't use ones that I paid for that are maybe a year expired?

HP filed a DMCA take down notice for a company that was trying to help customers downgrade their firmware so they could use their cartridges that they paid for.

Please call, email or tweet your local government official and tell them HP shouldn't be allowed to stop you from using aftermarket cartridges or expired cartridges by forcing firmware updates on their customers.

I won't even give 1 star, as it took FOREVER just to get to the "proper" agent for help, then that agent said it would cost me a "diagnostic fee" to get help. What a scam!

I bought an HP Specter x360 and until December 2020 everything was fine then, a mandatory bios update arrived that made the computer unusable with my external monitor.
From that moment on, dozens of hours on the phone with their assistance, about fifty emails, I have been asked for all imaginable logs, driver combinations, "clean" windows installations, live linux distro and... Nothing, the computer does not chargee via Thunderbolt anymore! HP is aware of this, they knows it is a problem caused by Intel new fw code, there are other people online with the same problem but after 4 months they procrastinate.
Now they have also started to stop responding to emails because they do not want to proceed with the termination of the contract, as per my rights, since four months without reaching a solution are a period of days well beyond the reasonable time to solve the problem.
Not only the technical support don't answer anymore. In the latest two weeks commercial assistance, where my case has been transferred, don't call me back too. They promised a solution in the same afternoon when I spoke with them 10 days ago. Since that day, back to procrastination... Very poor support when there is a problem, caused by HP itself!

Dear HP Team,

I would like to say Stop production of this Printer HP COLOR LASER MFP 178NW, it is not worthy compare to EPSON printer and I won't recommend this Model (HP COLOR LASER MFP 178NW,) to ANYONE...

IF YOU ALL WHO IS READING THIS REVIEW THINK THAT THIS MODEL IS BEST AND THIS IS FAKE REVIEW THEN BUY DIRECTLY FROM US http://tinyurl.com/worsthpprinter YOU and HP TEAM ARE MOST WELCOME...ALSO IF ABOVE LINK NOT WORKING EMAIL US AT *******@SHOPYOURTRIP.COM OR CALL US AT *******804

Im sorry about the long rant. HP doesn't care about their customers! I purchased an HP Envy x360 15" on 08/03/2022. On 08/01/2023, my laptop wouldn't boot up when pressed the power button. I went on the HP website on 08/01/2023 for help. I entered my serial number, and the website kept directing me to purchase a service plan. I couldn't find a phone number, nor was I able to do a live chat. The website isn't user-friendly. It took me more than a week to get to a human. I finally did so by posting a message on FB. The Social Media Manager gave me a link and a phone number. The phone number worked. However, because it took me so long to get to someone, I'm now being told that my laptop is out of warranty. I escalated the issue twice. After all of this frustration, I was offered a $25 coupon towards the purchase of another HP product. That's an insult! My Lenovo and my Dell lasted for years and still work. I will never purchase another HP product nor recommend anyone else buy one. The treatment you get rewarded with is subpar at best! Never ever making another HP product purchase!

Movers lost my power cable for my hp ENVY6455e had to end up buying a new printer.
Hp wouldn't sell me a power cable; spent 3 hours on the phone.
Hp sucks

Can i give a -10?
Bought a HP printer in South Africa, never has anyone advised that their printers are region set. Moved to New Zealand, wanted to buy cartridges but none available. The printer i have can be bought in NZ, it looks exactly the same, just have a different "model nr". The cartridges does not fit in mine. Phoned HP whereafter they advices about the region set, they said they can do a region reset but there was terms (they can only try 3 x times, if unsuccessful after 3rd attempt the printer would not be able to work anymore). I had to buy NZ cartridges worth over $200 for the region reset. Unfortunately after the 2nd attempt it still did not work so i dis not try a 3rd time. I then approached them as why does HP not inform their clients when buying a printer that you cannot use it in a different country. That it like witholding info? After a lot of back and forth and a month later they offered to sent me a set of free cartridges for my "inconvenience". I opted for the 963 (sa) cartridges as then i will be able to use my current printer that is still basically brand new (even have the plastics on although its just over 2 years old). 2 weeks on and still no cartridges, then they say they cannot sent it as they cant send the SA once. They then offered me 1. Best price guaranteed on a new printer, that i would not be able to get at any retailer. 2. Set of cartridges for the new printer. 3. Discounted prices on any HP products. I requested prices on 2 printers, cane back and told me they dont have then in stock (whereafter i told them i can walk into any retailer and buy that specific one off the shelf), then suggested another printer and the best price is $300. This printer can be bought on special from Noel Leeming for $189 but they want to charge me $300 (and this is best prices guaranteed now). I told them to just leave it and send me 965 cartridges. Now they want to know what printer did i buy, the serial number and from who. Why? They offered me cartridges, why do I need to tell them anything? Why would i go out and buy a new printer before they have send the cartridges if they have on 2 previous occasions not followed through on their "deal"! HP has disappointed me to say the least.

2nd worst service I have ever experienced (and I am 81 yrs old).
Ordered a printhead on Oct. 26. Paid extra for expedited shipping, " typically arrives in 1 or 2 business days", because I needed the printer. Four days later, no part, I went on HP website to track it. Link to tracking leads to a blank error page. Next 3 days spent trying to get some support. Virtual chat agent kept sending me back to the blank error page. No other chat option, no email option, no phone option. Finally, on Monday I stumbled across a phone number for getting help with a new order. Called that number but she couldn't help with parts tracking. She was as helpful as she could be and, after pressing, she gave me an email address. I emailed to it. Next day received a reply that the issue was being sent to the parts dept. Next day, Nov. 4, Received an automated email from parts dept (do nnot reply to this email) saying sorry, we are now processing your order. Expected delivery to you is Nov. 16. HUH? Waht happened to expedited shipping? I emailed the first guy again but no response.
As with others, I am through with HP.

Hp communications suck. Never try to have a repair done by them. They don't communicate, their phones are ALWAYS ACTING UP. They never have a snooze process with laptop repairs.