Overview
Hoveround has a rating of 3.8 stars from 619 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
The girl was very polite and helpful in getting ahold of my Dr for the evaluation. Now I'm just waiting on our next step
My husband was elliable
To get a replacement chair in April 2018 and he requested the replacement January 2019 and still having trouble
Getting a delivery date
It was a great phone call she faxed over the paper to my pcp so when i go next week to the doctor she can fill the paper out for me for me to see
Tracy, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
SO FAR ITS BEEN A NIGHTMARE. Maybe soon it will be worth it all. Not entirely your fault but we are close to getting it done OR we will just skip it.
Thanks for asking
Anita Briggs
Very pleasant gentleman that brought it. Answered all question and concerns quickly and easy to anerstand. Very pleased overall.
Regena, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I've had my chair now for about three years. Overall the chair has been okay. But any problems, forget having any service from the company itself. As another reviewer has recently posted, I recently experienced a flat tire. And I also was told that they won't send a tech out on a "routine, simple and easy" repair. Well when your paralyzed on one entire side of your body, it's NOT a routine, simple and easy repair! Not that the person on the other end of the phone cared at all.
So I ordered and paid for the tire/wheel assembly. 2 business days later, still not shipped. And I live about 2 hours away from their location. Anyway I paid for it before noon, and 2 business days later, a part that I was assured was in stock, and I really need, not want, but need, still isn't shipped? Now not only am I partially paralyzed, but of course, like so many others, I have other health issues that threaten my life. But don't bother explaining any of this to the the customer support people at Hoveround, as they really seem indifferent to it all.
It would be nice if a company that deals with the disabled population might actually care about them, other than that is to get their money, or the governments monies on their behalf. Sadly, that doesn't apply in this company's case, at least in my experience. I'm sure that there is someone who works there that cares, but with the half dozen or so that I conversed with, I didn't find them.
So I cannot recommend the company at all, Just a little bit of putting yourself in your customer's place, is that too much to ask for a company that is supposed to service those of us that have to live with disabilities? Isn't our lives difficult enough already?
I had to cancel the appointment for a while. I will call and reschedule at another time. Personal things got in the way.
Went right in my kitchen and did a roundabout
As my family took kitchen table out but will be put back before Thanksgiving
Keep up the good customer service and share your information about electric chairs to the elderly and people that are disabled thank you
It's very comfortable and now I can get to my doctor's appointments on the medical van and I can get around my house now thank you hoveround!
Katie, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I have only been waiting for 6 months because you don't just put one person you put 3-4 different people to help!
Irma, thank you for taking the time to share your honest feedback. Our goal is to provide the highest level of customer service. We care deeply about our clients and their satisfaction is very important to us. We would love to have the opportunity to address your concerns and better serve you in the future.
In accordance with state and federal privacy laws, healthcare providers are precluded from commenting in public or on social media sites specifically regarding a client’s treatment. We ask our clients to contact Hoveround’s dedicated support team so that issues may be addressed in a professional and timely manner. In order to protect your health information, you can reach Hoveround’s dedicated hotline staffed by resolution specialists at 1-800-964-6837 or by email at info@hoveround.com.
Incomplete information as steps to obtain a chair.
Present chair is six year old hooveround. Need more
Info.
Both of my Hoveround CSR's were very helpful and courteous and also very professional! I enjoyed my experience.
Nickia, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
My Hoveround is a new opportunity for independence and get out of my hidden place and discover a new world
Richard, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
THANKING YOU FOR BEING CONCERNING MY NEED TO HAVE A MORE ABUNDANT LIFE WITH AN OPPORTUNITY TO OBTAIN SOME OF MY INDEPENDENCE BACK DEALING WITH A UNBELIEVANLE LOFE CHANGING MOMENT CYSTIC FIBROSIS & CHF THANK YOU FOR IMPLEMENTING MY NEED TO MY PULMONARY PRIMARY CARE DR. ONCE AGAIN IM ATTEMPTING TOO GET THE POWERVHAIR I NEED & ROOM ILL HOPE TO TAG MY INOGEN PORTABLE O2 BECAUSE I NEED BOTH TOO MAINTAIN, THANK YOU HOOVEROUND
The man was very experienced with showing us the Hoverround.i like it very much.Thank you all so much
Beverly, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback, and look forward to passing your comments along to the team here at Hoveround. Have a great day!
I really need this help after my last fall I could have been critically injured; my last chair a jazzy came from mobility works and he
I have been working with Hoveround for 2 weeks to see if I qualify to receive a Hoveround. So far it appears that things are progressing.
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- Sarasota, FL, United States
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Business History
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Donna, thank you for taking the time to leave your kind review and high-star rating! We appreciate your feedback and look forward to passing your comments along to the team here at Hoveround. Have a great day!