Jeff D.

I've had my chair now for about three years. Overall the chair has been okay. But any problems, forget having any service from the company itself. As another reviewer has recently posted, I recently experienced a flat tire. And I also was told that they won't send a tech out on a "routine, simple and easy" repair. Well when your paralyzed on one entire side of your body, it's NOT a routine, simple and easy repair! Not that the person on the other end of the phone cared at all.

So I ordered and paid for the tire/wheel assembly. 2 business days later, still not shipped. And I live about 2 hours away from their location. Anyway I paid for it before noon, and 2 business days later, a part that I was assured was in stock, and I really need, not want, but need, still isn't shipped? Now not only am I partially paralyzed, but of course, like so many others, I have other health issues that threaten my life. But don't bother explaining any of this to the the customer support people at Hoveround, as they really seem indifferent to it all.

It would be nice if a company that deals with the disabled population might actually care about them, other than that is to get their money, or the governments monies on their behalf. Sadly, that doesn't apply in this company's case, at least in my experience. I'm sure that there is someone who works there that cares, but with the half dozen or so that I conversed with, I didn't find them.

So I cannot recommend the company at all, Just a little bit of putting yourself in your customer's place, is that too much to ask for a company that is supposed to service those of us that have to live with disabilities? Isn't our lives difficult enough already?