Hoveround

I have owned a single Hoveround FWD PWC for 19 years because it alone totally satisfied my every need - because I ordered it to do just that. Because support was threatened by lack of spares, I was forced to order a new PWC which I just received 2/1/2020, with considerable difficulty. A long bitter period of running a gauntlet for 18 months from 2015 through 2017 had brought me into head-on contact with several managers who had no empathy for my situation. Contact with CMS managers eventually relieved that impasse, but embittered Hoveround managers led me to understand that I should not expect to receive further support. A complaint filed with the Sarasota BBB forced negotiations that brought resolution for me and Hoveround. Ordering my new PWC was much easier, and my mandatory modification requirement was handled by one of my past managers. In this delivery, I was very pleased with every facet of support. Hoveround has also suffered from Medicare restrictions imposed by CMS. Hoveround is the ONLY company that can supply PWC's, tech support, maintenance, and repair. Fortunately, the DMEPOS competition contracts have expired, for their effects were extremely destructive. Thankfully Hoveround can once again market their products in our area. Travis Brice

The Hovercraft people were very helpful and set me up with an appointment for an exam
And a mobility scooter

I love my chair and I thank God for it! It will make my day better.
The gentleman that brought it to me was very helpful!

This "SUPPOSEDLY" New Powerchair wobbled when it was delivered in August 2021, the representative delivering it made an adjustment and proceeded to tell me it will work itself out. The chair seems to be a used chair with wheels that are already worn, he mentioned the rubber mat that was loose on the foot guard in time will fall off, just superglue it back. This THING will not operate on wet concrete flat surface it SPINS out! What am I supposed to do when snow is on my ramp? DO DONUTS? I want to return this thing and get credit to get a POWERCHAIR that is dependable since it represents my legs & my being independent. Since being confined to this chair, something DEPENDABLE is needed for the PRICE HOVEROUND highjacks the INSURANCE for! It does not seem adequate for this thing delivered to me! 3-way call with Medicare, Hoveround, and myself led to an entirely different scenario than I was told when the chair was delivered. With HOVEROUND you cannot return the CHAIR after it has been left with you! WOW, never had customer service where you could not return a defective item before, According to Medicare, customers should be able to return the Medical Equipment that is not working for me! So CUSTOMERS be warned that with HOVEROUND what you get is what you are STUCK WITH! Car dealers as crooked as some can be, have a better policy than this!