Hoveround

I had ordered parts from your company and it took over 1 week to get them upon calling your parts dept spoke with Mike G asking about the parts I said to him why not send a tech out with the parts as I did not think I would ever get them he said it would cost me $120 for the tech to come out here. I said I would be glad to pay that but then he told me I would be paying again for the parts I said it was not my problem I had not got them he told me it was "my problem" NOT I asked to speak to a supervisor he put me on hold I left a message to call me back and never heard a thing then yesterday I sent an email about this and asked to be called back and still not heard back. Guess no one cares from hoveround. Still waiting for call back you asked for review and now you have it

These people are full of lies and false hope. My client purchased a powerchair from these people and three months later the motor goes out, and instead of replacing the chair, theyve been giving us the run-around for 6mo. Now. One lie after another. Ashame a Company this size would choosr this route.

I've been trying to get service for a client's wheelchair for the past four months. I had to report the company to the Better Business Bureau... their response to the Better Business Bureau was a blatant lie... stating that they had fixed the chair and quoted the client stating "it worked great". (I had just talked to the client that morning and he has been stuck in his room for the past three weeks because the chair died and they haven't sent a technician out yet... he has to eat in his room, hobble at fall risk to the bathroom, can not socialize, or seek the mental health treatments he needs for suicidal depression, has missed multiple doctors appointments etc.). If you are going to be a company that sells wheelchairs... inherently those who need wheelchairs are a vulnerable population... have some damn ethics and compassion. Completely horrified that this is happening. Each time I call I'm on hold for over an hour before speaking to someone and nothing gets resolved. I spoke to the resolutions department, the HR department, technicians etc. Everyone had a different story. I cant believe how atrocious this is! If you can DO NOT USE HOVEROUND as a provider... if there were negative stars i would put them.

VERY USER UNFRIENDLY.
DOES NOT HOLD CHARGE. TOGGLE SWITCH OPERATION IS AWKWARD AND NOT EASY TO CONTROL.
OVERPRICED, TOO HEAVY TO MOVE IF POWER DIES.
WISH I HAD READ THE REVIEWS BEFORE WE BOUGHT.
DON'T EVEN THINK OF TRYING TO GET RID OF IT IF YOU WANT TO SELL.
BEST BET! GIVE IT TO SOMEONE WHO LOVES MECHANICAL THINGS.
IT TAKES THE PRECISION OF A LASER SURGEON TO OPERATE AND IS A BIG NUISANCE TO KEEP CHARGED.'

THE RAMPS TO ALLOW ENTRY AND EXIT ARE EVEN MORE UNMANAGEABLE, ESPECIALLY THE LONG RAMP THAT FOLDS FOR TRANSPORT. NO HANDICAPPED PERSON COULD SET IT IN PLACE OR FOLD IT UP.

LOOK FOR A SCOOTER THAT IS EASIER TO MANEUVER AND HAS; HANDLE BARS OR A DRIVING WHEEL. DOWN WITH TOGGLE SWITCHES.

TO END, THESE WERE THE GOOD POINTS ABOUT OUR HOVEROUND. THERE IS NOT ENOUGH ROOM TO WRITE THE BAD POINTS HERE.

Hooveround sales literally hounded my mom multiple times daily until she bought a supposedly new chair. Within six months the electrical arm unit went out and stranded her. (She is wheelchair bound) called for service and all the eager niceness of the salespeople was GONE... Long phone holds, rude people and a two week wait until a technician could come out. When he came he did not have correct part and we had another weeks wait until he could come back out. They could care less that my mom lost all independence and was forced to incontinence, not to mention our concern for falls during this three weeks. Told us it was not profitable to have another tech in our area to support service. (Seriously said this). Now 3 months later the motor has gone out and from date of request for service to scheduled tech visit is 3 weeks. Since this chair is less than a year old I inquired about them replacing it... It is a lemon for a supposedly new chair to have major breakdowns twice within 1 years. No way, was their response. I asked if the warranty could be extended due to the severity of the problems. No way again. This company is a rip off and takes no pride in their product. My mom uses this chair mostly from chair to bathroom, always inside (never outside) and my mom is not overweight. There is no excuse. DO NOT FALL for THEIR SALES PITCH!