Linda v.

Hooveround sales literally hounded my mom multiple times daily until she bought a supposedly new chair. Within six months the electrical arm unit went out and stranded her. (She is wheelchair bound) called for service and all the eager niceness of the salespeople was GONE... Long phone holds, rude people and a two week wait until a technician could come out. When he came he did not have correct part and we had another weeks wait until he could come back out. They could care less that my mom lost all independence and was forced to incontinence, not to mention our concern for falls during this three weeks. Told us it was not profitable to have another tech in our area to support service. (Seriously said this). Now 3 months later the motor has gone out and from date of request for service to scheduled tech visit is 3 weeks. Since this chair is less than a year old I inquired about them replacing it... It is a lemon for a supposedly new chair to have major breakdowns twice within 1 years. No way, was their response. I asked if the warranty could be extended due to the severity of the problems. No way again. This company is a rip off and takes no pride in their product. My mom uses this chair mostly from chair to bathroom, always inside (never outside) and my mom is not overweight. There is no excuse. DO NOT FALL for THEIR SALES PITCH!