KT K.

I've been trying to get service for a client's wheelchair for the past four months. I had to report the company to the Better Business Bureau... their response to the Better Business Bureau was a blatant lie... stating that they had fixed the chair and quoted the client stating "it worked great". (I had just talked to the client that morning and he has been stuck in his room for the past three weeks because the chair died and they haven't sent a technician out yet... he has to eat in his room, hobble at fall risk to the bathroom, can not socialize, or seek the mental health treatments he needs for suicidal depression, has missed multiple doctors appointments etc.). If you are going to be a company that sells wheelchairs... inherently those who need wheelchairs are a vulnerable population... have some damn ethics and compassion. Completely horrified that this is happening. Each time I call I'm on hold for over an hour before speaking to someone and nothing gets resolved. I spoke to the resolutions department, the HR department, technicians etc. Everyone had a different story. I cant believe how atrocious this is! If you can DO NOT USE HOVEROUND as a provider... if there were negative stars i would put them.