I followed their return policy to the T and still can't seem to get a refund/credit for the item that was returned. They received the item a month ago and I have placed two calls to them and still have not received the refund for the returned item.
My blind, paraplegic son ordered a bed from this company, after talking with the sales rep a number of time making him familiar with all of the problems he has getting in and out of bed.
Bed was delivered plus the hand rails which we did not see a picture of, the rails are useless to him as they are not steady enough, they give every time he grabs hold of one and the mattress sold to him is not firm enough on the edges to support his transfer board, he has fallen twice while trying to get into bed, I have tried to contact the company, but get no response to my emails, we are not satisfied with this bed al all and will not recommend this company or their products at all; they are taking advantage of the disabled.
I purchase a HD lifter 2 years ago for more the 3 thousand dollars plus installation (300)
I was driving when the unit broke, company only cover for parts now I have to expend additional 300 dollars in labor for a unit hat is suppose to last over 10 years.
The frame is warp the HARMAR motor/actuator is a chip product that for no reason CAN'T be used ANY MORE in any unit.
Please don't used any product from SpinLIfe or Harmar Not recommend it stay away from them.
If you have mobility issues. And are considering getting a scooter or wheel chair or any other product this company makes.
Go somewhere else, but don't go to spin lift. On a 1200. Scooter. They charge you 20% restocking fee as well as almost 300. to return the scooter. 240. restocking fee. That's half the price that it cost. Don't do. They sell cheap junk. Impossible to even get off the email list.
After researching for over two years I finally chose edrive 19 because there is NO WAY to actually touch one of these to test drive NO SHOW ROOM ANYWHERE
For years I have enjoyed my two GO-GO'S but ground clearance has limited access to many places, including my uneven lawn.
Ordering this way is quite leap of faith Edrive19 was too tall, too tippy, too fast for my 5' 120lb self
Turns out that to return it costs. $400 plus $200 restocking fee and additional charge to rewrap! $600 test drive! NOT CUSTOMER FRIENDLY bad customer relations, "sorry, we only sell " No spinlife ever again
I picked out a wheelchair to order from them. The website said they would answer questions a customer had when ordering a chair. I sent an email with questions about sizing and measurements. They never responded. Will take my business and money elsewhere. Now that I see the other reviews, I think I got away lucky!
I called spin life to order a wheelchair for my 94-year-old mother and my problems all begin there. On their recommendation, I ordered a basic style and the first one came in a 16 inch instead of the 18 inch that I ordered. On top of that they charged me for two wheelchairs. It took me over two months to get them to credit me for the wheelchairs. I then found out the right wheelchair and ordered that from them. In the end I did order a wheelchair from them but had to send both of the wrong ones back. They would only pay for the shipping charges on one of them. It cost my mother $89 through federal express to ship back the second round one. After many phone calls, I think I finally have gotten my four credits but I'm still out $89. Wow Kimberly, one of the representatives , Was very kind and understanding I'd never do business with these people again. They always act like they have no idea what you're talking about and for some reason they don't seem to be able to keep track of what they're doing in their transactions. Don't do business with this company.
I bought a scooter and 2 weeks later it broke! Sent a part and 2 IDIOTS to repair it. They acted like they had never seen a scooter before! Completely unprofessional! Some moron named Brandon Self with Delta Accessibility. No email No website. Have yet to return my phone calls or messages. STAY AWAY!!
Horrid customer service!!! Rude people. Paying for the "service" contract (was told it would cover ANY problems).was waste of $. They have excuses why they won't cover anything. Then want to charge $375 for an electrical cord. Several other residents of our assisted living facility have also had terrible problems with Spinlife. I contacted Better Business Bureau and Golden technologies about this company. You should too!
Tip for consumers: Don't order from spin life. Review warranty before you buy. Contact manufacturer and BBB. Be prepared for poor service!
Products are fine but if you need to have your product serviced, be prepared for a lengthy process. The issue seems to be communication between the customer service department and sub-contractor company that actually performs the service. The service tech came out, evaluated what he needed and submitted the request for parts to SpinLife. The parts then got shipped to my father-in-law but when the service tech came out again, one of the parts he needed was not shipped. Communicated this to SpinLife and again, wrong part shipped again-chair still not working. Finally, after much back and forth, the right part got shipped and installed. Parts should go to the service company not the customer as we never got an invoice as to what was being ordered so how do you know you have the right parts? Fortunately, we did not have to pay for the botched service call (parts under warranty but still $179 for service call) but that was because we complained about this whole comedy of errors. The customer service department gives the impression that they will call back but in reality, I left numerous messages throughout this whole process (about a month,calling almost everyday) and got maybe two returned calls. Those occurred at the end of this experience so basically a month of frustration and stress. Don't be fooled by the BBB rating; read the customer reviews rating on the BBB site, 68% negative, and then decide for yourself.
Sorry this is long but it all happened! On Friday 3/16 ordered a power wheel chair. Never received a confirmation email. Called Monday 3/20 and was told they would send one. Late 3/20 got confirmation email where my billing address and phone number correct BUT shipping address was some street called Widget Lane and city and state Walnut Creek Ca. I live in Wisconsin! 3/21 I called Spinlife got a person told her wrong shipping address. She implied I must have gave them that address which of course I didnt! She said too bad I would have to wait till it got to California then it would be another week to ship back to Wisconsin! I suggested they ship me new one from Florida as i would have in 3 days. No they said they couldnt do that . By this time I had appointment to have a lift in my van and now no chair to take to appointment! Also I was leaving on a vacation 4/1. Followed up around 3/28 and found out chair was lost in California and they would have to ship new one to me from Florida like I had suggested earlier! I told them they had to ship to me at my vacation hotel and have someone unpack it and set it up! They did agree to do that. A white glove tech was assigned and he called me when he got the chair and said it had a flat damaged tire and he had to order new one from Florida! He did what he said and finally on 4/6 he delivered my chair to me at around 7:30pm CST at my hotel. Because I didnt have chair when my lift was installed I asked him to make sure chair fit on the lift in my van! It did NOT! Couldnt close hatchback as chair was too high. All this waiting and now I cant use it cause have to send it back! So called Spinlife told them I need to send back as the information I was given said my van, the lift I bought and the chair I had were all compatible but the chair was too high! They said not their problem and they would refund all but the $600+ restocking fee even though I had done everything right in checking the van, lift and chair were compatible. I am now 2 days away from the end of my vacation and they are suppose to send a company to get the chair tomorrow and i feel Spinlife is being unfair about charging me this huge fee for a chair I couldn't use! I even talked to Spinlife president Lisa Stein and although she said she was sorry she agrees with her staff I have to pay them the huge restocking fee! Unbelievable poor customer service! I am thinking of going to a local paper or TV station and see if they will get this story out! Dont order from this Company they are not reliable and very unfair!!!!
WARRANTY IS USELESS. SERVICE TAKES FOREVER.
DO NOT EVER BUY ANYTHING FROM THESE PEOPLE.
I WOULD LOVE TO ORGANIZE A CLASS ACTION SUIT AGAINST THEM!!!
Forget customer service. Was told ____(name withheld) would call 11/21 about my power chair order. No response and rude staff.
Have been very happy with my experience with No Excuse Medical. These people know their products and I have found them to have the equipment in their store so if you ask a question they know the answer or will find it out while you are on the phone. Call the 704-873-9000
I ordered my scooter on 10/06 they charged my account and it's now 10/21 & I still don't have my scooter. Neither Spinlife or their carrier have responded to my efforts to contact them. I now want to cancel my order & never do business with them again. They still haven't responded to me so I can't even cancel my order and get a refund so I can buy from somebody else. We're talking nearly $3,400!
I bought a mobility scooter for my mum less than 8 months ago. It's a Zip'r Roo 3-Wheel by Zip'r Mobility. The product is garbage and the customer service is rude and useless. The scooter has presented issues from day 1 and it has now finally stopper working all together. After various calls (all over 15/20 mins) to see if we could get help, they just kept on hanging up, I've given up. STAY AWAY FROM THESE PEOPLE!!!
Tip for consumers: Don't use this site.
Please do NOT use this company for your medical equipment needs . I am a clinical rehab specialist and have clients who have purchased inappropriate equipment that does not meet their needs. This company charges exorbitant restocking and shipping fees for returned items . Extremely unethical with no professional personnel on staff that can advise you on your specific requirements and equipment needs.
Please do not use.
There are a few really nice people working here but as far as getting anything done properly, they are among the worst I've seen. Incomplete orders (missing parts), extremely long wait times for resolution to problems and usually requiring multiple attempts to even get the ball rolling. I do NOT recommend their mattresses either. Only been sleeping on it a couple of weeks and it's already broken down in the middle (I only weigh 140!). Customer service is terrible also. It's like pulling teeth to get them to call you back. Apparently they don't have anyone that actually answers the phone so you just have to wait... and wait... and wait.... You get the idea. Stay away from this company!!
I purchased a lift recliner with the heat and massage feature. I paid for white glove delivery and got a one man setup. He was not familiar with the chair and attached the back on an angle. Another person had to come to set up the recliner correctly. The vinyl is so flimsy that I had to buy a slip cover to prevent tears from even intermittent use. The massage feature is just noise. I cannot feel it, nor the heat. I wish that I had gone to my local recliner store and purchased a better quality recliner for $400.00.
I ordered a "walker holder" for my mother's mobility scooter (for Christmas). It shipped on December 8th, but was not opened until Dec. 25th. Because I live in a different city than my mother, it was another two weeks before I could travel to see her, mount the walker holder, and try it out. The holder mounted correctly on the scooter, but neither her hospital issue walker, OR her rollater would mount correctly on the holder.
I repackaged the item in the original packaging and brought it back home. I contacted Spinlife to request a Return Authorization and was denied because of the 30-day return rule. I appealed for additional consideration because of the Christmas holiday, and was denied again. Now I own a brand new walker holder that is absolutely useless to me (or my mother).
I would understand the return policy if this was an item that had been worn, used, or had some type of shelf life or personal care use... but this is a welded piece of metal that has never even been used.
I will NOT order from this company again, because of the strict return policy.
Call No Excuse Medical for your lift chair, scooter, power wheelchair, scooter lift, wheelchair lift and stair lift needs. Excellent company with excellent customer service. 704-873-9000
I ordered a lift chair, to be delivered white gloves. They charged my credit card the day I made the purchase. Then not another word for nearly two months. I called and they would not give me a delivery date. I cancelled my order and they charged me a restocking fee for a product that was never sent.
Please, please, save yourself the aggravation, and financial loss of dealing with this company. What ever you order from them you may never receive. I also had my credit card hacked shortly after ordering from them.
The exhaustion and often pain that goes along with disease and disability is enough to deal with. Whether we are continuing to work, with all that entails, or dealing with the loss of a work identity, We do not need more stress and problems from companies to which we have paid good money for items which are supposed to help us in our daily lives. (Often extremely LARGE amounts of money are in play between insurance payments and copayments.)
Spinlife has been horrible to work with. My father in law purchased a chair with a white glove delivery to have them install and setup the chair for a total of $1500. He had emphysema and COPD. The chair broke in about a month and a reset would fix it by unplugging and replugging the electrical interface. The device failed after about 2 months and we started to contact Spinlife to resolve the issue. We called March 3, 2015 to have the chair repaired as we were in the in the warranty period easily. Well it is July 24th and we have not received any sort of corrective action. We have called in at least 15 times and received oh yes, it is on the way and we will refund you completely, but this company does not support their products! They are a awful company. Please do not order anything from them as they will not support you in any way. My father in law died while waiting for this company to fix his chair. Just another sad story where Spinlife needs to stop taking advantage of older people and start supporting the people that have purchased from them. My family and friends will all hear of my experience and will never do business with this Den of Vipers again. Sincerely, Dan Smith -ROANOKE, VA
I purchase the Breezee S4 Mobility Scooter and was inform by the salesman that my scooter would be assemble when receiving it. It was not what so ever. Been trying since March to get them to find out what was wrong with it since I only get 3.8 miles on a half charge. I was informed that I have to pay for the tech to come and look at my scooter. They finally rd me I get a free tech t h e g first time. I paid 6,500.00 for this scooter. It been 5 months and still does not work right. I feel this salesman took me for big time. This is my transportation and I can not go anywhere.
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