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HoverBoarder Reviews Summary
HoverBoarder has a rating of 1.4 stars from 268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HoverBoarder most frequently mention credit card, tracking number and wrong color. HoverBoarder ranks 11th among Hoverboard sites.
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Dont by junk and no customer service response kids devastated by the lack of followup fixing the broken boards
DO NOT BUY FROM THEM! We received the hoverboard for Christmas and it never worked. We've been trying to get in touch with them to replace it and no one responds. The email and chat online link don't work. There's no phone number in the US. We disputed the charge and they emailed us and said if we don't pay to send it back, they're sending us to collections. What kind of crap is that? So much for a warranty. So much for excellent customer service. They didn't even respond with a phone number to call them back. STAY AWAY... FAR FAR AWAY!
Charged card immediately. Said free shipping and sent day of order. My order(14 days later) still says "processing". So, it hasn't shipped. Can't get ahold of anyone. Was ordering for my 6 year olds birthday and it never came. Still trying to get ahold of ANYONE to cancel order. Going to have to deal with my cc company to try to get a refund. DO NOT BUY FROM HOVERBOARD. COM.
Do NOT purchase from this company. The hoverboard with minimal use only lasted 6 months. Just outside of warranty. In addition, their customer service is absolutely horrible. They do not answer the phone nor do they respond to emails, voicemails or live chat messages. This is not a COVID related issue it is an issue with an extremely poorly run company!
Do not buy from this company. They will charge your credit card the second you purchase something but will never ship it and will not communicate in any way about what is going on with your order. Be prepared to have your money stolen from you if you deal with this company
My son had his hoverboard for one week and it broke. They sent me a battery and did nothing else. It's still broken. Biggest waste of over $200. They don't care and will not help
My hover boards yes we bough 2 and neither of them work. I have been calling, emailing, and texting with all numbers I could find for them and cant reach anyone. Its like after chrismas they up and closed there shop down and ran with whatever money they could take.
I purchased a bad out of the box off-road hoverboard. I tried to get an RMA for return and they avoid all emails and phone calls. I spoke with 2 people who said "someone would get back to me" with an RMA who never did. I emailed customer service 4 times requesting an RMA with no response. I'm disputing the charge with my Bank. I already purchased the same hoverboard from Amazon which is what I should have done in the first place. Don't purchase from them! Go to Amazon!
Wrong color
Obviously used
Damaged
Dangerous and faulty
My kid could've really gotten hurt
This is a SCAM
My CC awarded $ back to me
I had the same experience that other reviewers did. Unfortunately I bought before seeing these reviews.
Did anyone ever get their money back?
I am talking to my credit card company, and they suggested sending details to the RCMP (in Canada), who will perhaps declare the product counterfeit or the transaction fraudulent, thereby allowing the card company to get my money back.
We'll see how this works out.
Any success stories out there?
Paid for battery they will not send. Everytime I call they act like they Care said would call back but never hear from them.
We placed an order on Feb 2018 for a hover board. I checked the delivery status one week later and it indicated the order had been delivered. But we never received this order! We called the customer service immediately and after numerous rounds of emails and calls within the following ten months, we still did not receive the order, nor did we get refunded!
Ordered hoverboard on 1-11-18. Advertise next day delivery. Was told I would receive an email to track delivery next day and did not. Called again on 1-17-18 and was told same thing but never received an email. Tried calling but only got a message.
Coworker looked up bad reviews and way too many people had horror stories so I contacted my bank who is now filing a fraud dispute. Did not want to wait to late and end up with no hoverboard or getting my money back
Never again would I buy from these no help pushy no communication no website no Facebook page nothing con
How do you operate the Bluetooth extra that I bought with this Hoverboard as there are no instructions and cannot get a Bluetooth device to pair?
Giv us a call on *******6855 free quote no fix no charge we do all repairs from wheels to gyros batterys new mainboards an uk 3 pinn chargers
You should be ashamed of urselves taking people's money for ur selves. No thought of any child what so ever. People like use always get caught or else never have any luck in life. Karma will always be with use. Vile rats
Where is my hoverboard i payed for?
You have give me a tracking number that has been used on someone else? Reported to Paypal and they are getting the fraud team on it now so good luck.
I will be tracking you down and you will be found!
NICE TO SEE YOU GIVE FAKE ADDRESSES AND A TELEPHONE NUMBER THAT BELONGS TO SOMEONE ELSE!
This man stole money from 100's of kids at or around the Christmas season, including 200.00 from me for my daughter present. My bank will not refund the money. This man went as far to sell his condo and buy a new house on our dime. 2445 NW 31 CT OAKLAND PARK FL ******* Is now where he resides ripping people off. I found he has started and dissolved many business' since 2013 all ripping people off. He uses a fake virtual address to validate these business license. He was living right on the beach but I guess he decided to move when he was so easily tracked down. I have mailed him a letter requesting my money back to his new home he just purchased in January. If he doesn't refund me, then I will be making a police report.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members