• HoverBoarder

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Overview

HoverBoarder has a rating of 1.43 stars from 268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HoverBoarder most frequently mention credit card, tracking number, and wrong color problems. HoverBoarder ranks 12th among Hoverboard sites.

  • Service
    10
  • Value
    9
  • Shipping
    9
  • Returns
    7
  • Quality
    9
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Also if you put on credit card file a dispute complaint with your card company.
  • I emailed customer service 4 times requesting an RMA with no response.
How would you rate HoverBoarder?
Top Positive Review

“Awesome Company!”

Seiko I.
10/18/16

I ordered a haverboard for my daughter's birthday gift at the end of September. I've got a tracking number but actual shipment was delayed a little bit due to Hurricane Matthew. After the hurricane, they send us a hoverboard quickly and we are very happy with it. The company communicated with me nicely. I had a great experience with them. Thank you!

Top Critical Review

“Hoverboards.com SCAM”

Reba f.
8/8/19

Wrong color Obviously used Damaged Dangerous and faulty My kid could've really gotten hurt This is a SCAM My CC awarded $ back to me

Reviews (268)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (32) customer service (30)
Thumbnail of user rebaf4
1 review
0 helpful votes
August 8th, 2019

Wrong color
Obviously used
Damaged
Dangerous and faulty
My kid could've really gotten hurt
This is a SCAM
My CC awarded $ back to me

Thumbnail of user pricillav
1 review
0 helpful votes
April 30th, 2020

My son had his hoverboard for one week and it broke. They sent me a battery and did nothing else. It's still broken. Biggest waste of over $200. They don't care and will not help

Thumbnail of user nicholer5
1 review
0 helpful votes
December 27th, 2016

I ordered a purple board in early November as a Christmas gift for my 14 year old son and experienced no trouble at all. I, however did not open the box until close to midnight on Dec 23rd. We received a pink one! The packing slip and all of my email communications showed purple. Thankfully my son thinks having a pink board is cool! I did attempt to call the company to voice my complaint at both numbers listed and was unable to get through. I am hopeful the board continues to function appropriately! So far, so good!

Thumbnail of user seikoi
1 review
1 helpful vote
October 18th, 2016

I ordered a haverboard for my daughter's birthday gift at the end of September. I've got a tracking number but actual shipment was delayed a little bit due to Hurricane Matthew.
After the hurricane, they send us a hoverboard quickly and we are very happy with it.
The company communicated with me nicely.
I had a great experience with them.
Thank you!

Service
Value
Shipping
Quality
Thumbnail of user tobyt22
1 review
0 helpful votes
August 2nd, 2019

I had the same experience that other reviewers did. Unfortunately I bought before seeing these reviews.

Did anyone ever get their money back?

I am talking to my credit card company, and they suggested sending details to the RCMP (in Canada), who will perhaps declare the product counterfeit or the transaction fraudulent, thereby allowing the card company to get my money back.

We'll see how this works out.

Any success stories out there?

Thumbnail of user ians411
1 review
0 helpful votes
February 8th, 2021

Dont by junk and no customer service response kids devastated by the lack of followup fixing the broken boards

Tip for consumers:
Dont buy

Products used:
Hover boards but they broke in 5 minutes

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindaw1635
1 review
0 helpful votes
February 8th, 2021

DO NOT BUY FROM THEM! We received the hoverboard for Christmas and it never worked. We've been trying to get in touch with them to replace it and no one responds. The email and chat online link don't work. There's no phone number in the US. We disputed the charge and they emailed us and said if we don't pay to send it back, they're sending us to collections. What kind of crap is that? So much for a warranty. So much for excellent customer service. They didn't even respond with a phone number to call them back. STAY AWAY... FAR FAR AWAY!

Products used:
Hoverboard - didn't work new out of the box.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreaa370
1 review
2 helpful votes
July 24th, 2020

Do NOT purchase from this company. The hoverboard with minimal use only lasted 6 months. Just outside of warranty. In addition, their customer service is absolutely horrible. They do not answer the phone nor do they respond to emails, voicemails or live chat messages. This is not a COVID related issue it is an issue with an extremely poorly run company!

Thumbnail of user ss556
1 review
0 helpful votes
November 2nd, 2019

I purchased a bad out of the box off-road hoverboard. I tried to get an RMA for return and they avoid all emails and phone calls. I spoke with 2 people who said "someone would get back to me" with an RMA who never did. I emailed customer service 4 times requesting an RMA with no response. I'm disputing the charge with my Bank. I already purchased the same hoverboard from Amazon which is what I should have done in the first place. Don't purchase from them! Go to Amazon!

Thumbnail of user jacobd112
1 review
0 helpful votes
January 5th, 2020

My hover boards yes we bough 2 and neither of them work. I have been calling, emailing, and texting with all numbers I could find for them and cant reach anyone. Its like after chrismas they up and closed there shop down and ran with whatever money they could take.

Tip for consumers:
DONT BUY THEIR PRODUCTS!!!

Thumbnail of user mikem2104
1 review
2 helpful votes
July 21st, 2020

Do not buy from this company. They will charge your credit card the second you purchase something but will never ship it and will not communicate in any way about what is going on with your order. Be prepared to have your money stolen from you if you deal with this company

Thumbnail of user alishac8
8 reviews
3 helpful votes
December 6th, 2016

I was shipped the wrong color board. I ordered by RED board and my was delivered in less than 2 weeks... however, It is pink and for a boy so I have no choice but to return it. I did have difficulty getting through, but after about 2 hours the first time and 1 hour the 2nd time of redial, I finally got through. Both times I spoke with someone who was very apologetic and explained a training issue with labels was to blame. The first time I was told that I would receive a shipping label by email and my RED board will be mailed out immediately. I never recieved the email label so that is why I called a 2nd time. They confirmed everything that was said the first time and was very sweet and professional and again apologized. She stated my RED board was already on the way. I got the tracking number from her and sure enough that package is on the way. I was very upset too. But I have faith that I have been told the truth and that everything will turn out for the best. If not, I still say thank you for the customer services reps that were super sweet and friendly.

Thumbnail of user karissas15
1 review
1 helpful vote
August 3rd, 2020

Charged card immediately. Said free shipping and sent day of order. My order(14 days later) still says "processing". So, it hasn't shipped. Can't get ahold of anyone. Was ordering for my 6 year olds birthday and it never came. Still trying to get ahold of ANYONE to cancel order. Going to have to deal with my cc company to try to get a refund. DO NOT BUY FROM HOVERBOARD. COM.

Thumbnail of user amandal713
1 review
0 helpful votes
July 30th, 2020

No hoverboard came, no cal back, no email answers. I had to contact my bank for a refund and my daughter was

Thumbnail of user debbiem115
1 review
2 helpful votes
January 5th, 2017

My husband ordered 4 different colors then one more black. Got one then the other four. Opened them a few days prior to Christmas, the one was blue, all others black! Contacted company and found out they were shut down. Contacted our credit card co but still haven't heard back. No gift, no credit back, haven't let them be used. The four of them had no product info, boxed in brown generic boxes. Safety is the issue not only the money and disappointment

Thumbnail of user ratherhaveidentintyc
1 review
8 helpful votes
December 13th, 2016

Although this website has had such a bad rap, we ordered two hoverboards from them. One of them came in the wrong color, and the other was the right order. These hoverboards have worked perfectly for us and have gave us no problems. That being said if we received the other hoverboard in the right color, it would be a good website to order off of.

Thumbnail of user danetteh1
1 review
3 helpful votes
December 12th, 2016

I too placed an order on November 24, immediately had funds deducted from my account. After calling repetitively last week, a woman answered who was quite pleasant. She assured me I would get my product and did not understand why the fed ex shipping label had multiple tracking numbers attached. I have not received a new tracking number or new updated correspondence from them. I will be contacting my bank to file fraud charges. My son will be disappointed come Christmas morning

Thumbnail of user disappointedbuyerd
1 review
0 helpful votes
December 12th, 2018

We placed an order on Feb 2018 for a hover board. I checked the delivery status one week later and it indicated the order had been delivered. But we never received this order! We called the customer service immediately and after numerous rounds of emails and calls within the following ten months, we still did not receive the order, nor did we get refunded!

Thumbnail of user garryp7
1 review
3 helpful votes
November 29th, 2016

Would b 5 stars but they never answered phones or emails. Ordered white board but got a red one... really glad they messed up cause this one is really great looking... they were honest in the disclaimer on website. Saying orders were running a few days late because of seasonal orders... anyway it arrived 3 days ahead of schedule... just b patient when u order. It will come...

Thumbnail of user wendyh223
1 review
0 helpful votes
April 23rd, 2019

Paid for battery they will not send. Everytime I call they act like they Care said would call back but never hear from them.

Thumbnail of user ericap15
1 review
1 helpful vote
November 30th, 2016

I ordered my hover boards on 11-15 and still nothing! After calling 100 times and got no response I have become scared! After reviewing the reviews I'm really scared! This is horrible! I just want my boards for my children's Christmas gifts. They had no problem taking my money the same day I purchased them but they sure can't deliver in a reasonable time frame. Can someone give me the number to the Atterneys generals office in Florida? This place is a scam and needs to be shut down!

Thumbnail of user lindsays51
2 reviews
3 helpful votes
January 6th, 2017

I bought a hover board for my son for Christmas and ordered a gold one, however we got a white one. That didn't bother me though, but my son used it exactly one week and then the board just wouldn't cut on. I emailed the support two times and still no response and can't seem to get through to them on the phone. Do not buy from them... it's a scam and they are just disappointing our children!

Thumbnail of user mollir
1 review
1 helpful vote
December 27th, 2016

I received the one I ordered. Just came in pink instead of gold. It works but the charger sent with it does not seem to fit. Does anyone else have this problem?

Thumbnail of user beckied2
1 review
1 helpful vote
December 13th, 2016

Do not waste your time with them! I own a retail business and I can say they have NO customer service! None! Nada! Not sure if they even speak or read in an american language since the colors came wrong just like the rest of you. The shipping label was printed on 11/28 and didn't begin to travel until 12/8. Yes they charged my card right away also! My Grandson bought this with his own money what a lesson!

Thumbnail of user chrisc298
1 review
1 helpful vote
December 1st, 2016

I ordered 2 boards on 11/10, called 20 times left numerous messages with no reply, sent a dozen emails and eventually got a generic response about delays in shipping. Got an email stating order was complete on 11/25 and I'd get tracking number 'shortly'... never got it. Called my bank and disputed charge and bank refunded my money today. Please call your bank to dispute charge otherwise you may never receive the hover board or if you do it will either be wrong color or worse yet not work. Then what? Wait another month to receive a replacement?

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