Not 1 but 3 emails and 3 voicemails to a company that takes your money and makes a shipping label at fedex then ceases all progress. I filed report with BBB. DO NOT BUY FROM THIS COMPANY!
I ordered my hoverbord on the 11-11-16 and 2 weeks later I didn't get an email so I got worried and tried contacting the company I didn't get a response so I looked up some reviews and was terrified that I got scamed! I sent out an email and after 2 days of sending it I called my bank and told them I wanted my money back and wanted to cancel the order. They were able to get me my money back the same day! 2 weeks later the hoverbord company responds to my email saying "what is your order number so we can look up your package" I gave them my order number and told them I will no longer be needing their services. BOTTOM LINE IS THAT THIS COMPANY IS UNPROFESSIONAL! They do not make you feel secure and I called all day long with no answer! What kind of company doesn't answer the phone?! And reading reviews about how the bords came in the wrong color, late or broken I had enough! I spend my hard earned money and I want what I pay for and if they can't provide that for me then I will gladly take my business and money else where! I was extremely pissed off but Thank God I have a great Bank who had my back on this! I do not recommend buying from this site because it's a Scam and you will not get what you paid for. And now that I have cancelled my order they are still sending out the Bord but I will be sending it right back to them.
I ordered a hover board on 11/30 haven't received ANYTHING! This is a complete SCAM, they should be ashamed! PATHETIC.
Ordered a board 11/03/2016... still have not received it and can't get a response from the company
IN the Christmas craze we ordered a board for our son, pretty much his only gift. We tried relentlessly to contact them, and there was no reply. I just checked their site again this morning and this is the message that comes up now.
""In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended by the agency, we will no longer be shipping any of our hoverboards.
IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND.
Instructions To Obtain a Refund:
1) Contact your credit card provider by calling the phone number on the back of the card.
2) Inform them that you would like to dispute a charge from Hoverboarder.com
3) Provide them with any relevant information regarding the transaction.
If you need any further instructions, please call us at *******737, Monday-Friday 10am-5pm.""
- See more at: https://hoverboarder.com/#sthash.4L2NoXJ6.dpuf
Good Luck Everyone! What a SCAM, i feel for anyone stuck in the same position as us!
Hoverboarder.com has been shut down and all business operations are to be ceased. No orders will be fulfilled and if you visit their website which is back up, it provides instructions in retaining a refund! I hope the owner is fully investigated, arrested and charged for theft, fraud and deceptions! What a nightmare this is...
In cooperation with the CPSC (United States Consumer Product Safety Commission), Hoverboarder.com will be ceasing all operations, and as recommended, we will no longer be shipping any of our hoverboards.
IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND.
Instructions To Obtain a Refund:
1) Contact your credit card provider by calling the phone number on the back of the card.
2) Inform them that you would like to dispute a charge from Hoverboarder.com
3) Provide them with any relevant information regarding the transaction.
If you need any further instructions, please call us at *******737, Monday-Friday 10am-5pm
- See more at: https://hoverboarder.com/#sthash.Cm2Y59E3.dpuf
My son loves his hoverboard! We got it just in time for his party... Thank you bunches!
It is scam... sent me bad unit and wrong color.
No reply email or no one to talk to for return
I placed a order November 28 done sent email and called no response I want a refund back now
I received the 2 boards I order! One is the wrong color but all I care about is are they safe?
Great prices compared to similar products! Customer service responds quickly!
Overview
HoverBoarder has a rating of 1.4 stars from 268 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HoverBoarder most frequently mention credit card, tracking number and wrong color. HoverBoarder ranks 11th among Hoverboard sites.
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- Miami, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members