I purchased a bad out of the box off-road hoverboard. I tried to get an RMA for return and they avoid all emails and phone calls. I spoke with 2 people who said "someone would get back to me" with an RMA who never did. I emailed customer service 4 times requesting an RMA with no response. I'm disputing the charge with my Bank. I already purchased the same hoverboard from Amazon which is what I should have done in the first place. Don't purchase from them! Go to Amazon!