Hoverboard360Reviews 161

I ordered it on 12/3 I did not receive any shipping for 2weeks, so much for their advertising 2 day shipping. The following day I received a generic email saying you will receive your hoverboard before Christmas. Another day goes by and I received a shipping confirmation and tracking number. I was being shipped from Hong Kong. I tried to cancel the order and received no response from the company. I called PayPal and credit card companies to stop payment. I showed up today 12/21 I refused delivery from UPS. Save yourself from the SCAM! I went to Modells sporting goods and bought a Swagway X1 for the same price. Much better reviews. Good luck happy holidays.

WTF IS MY ORDER? I've been waiting since 12/03/2015! Have sent numerous emails and made uncountable phone calls. No reply and no answer. What happened to the two day delivery? You're a bunch of bums and don't deserve anyone's trust. This is the worst time I've ever had with an online purchase. Anyone thinking of buying here DON'T DO IT!
UPDATE! UPDATE! I filled a dispute with PayPal 12/14 and received my refund today 12/26. PayPal is a company that I highly recommend. I am glad I have them covering my back in situations like this.

Ordered on 12/7. Got concerned when we found out it was shipping from Hong Kong, not the US. They say they have two day delivery. What a joke. I send multiple emails, all with no response. I tried calling but you cannot get thru to anyone or leave a message for them. We called our bank to get the payment cancelled. We called PayPal to get the payment cancelled. We registered a complaint with BBB. Its funny that they got back to PayPal asap.

Finally got sick of waiting and got one somewhere else. I called UPS and had the refused the delivery.

Unbelievably I actually got thru to someone this morning. Sheldon informed me that it was UPS that was screwing up the shipments and that it was not their fault. Told him I wanted my refund. But they cannot do that until the package is put back in inventory. 2-3 weeks. He put me on hold and then hung up on me. I tried calling back 20 times but can't get thru.

I have never dealt with a company that was so horrible with customer service. They also lie about their shipping policies. I did not find one thing about this company that was reputable. STAY AWAY.

12/22- Finally got an email from them responding to my final email threating them with legal action. Told them the package was refused for delivery. They actually said there would be a 15% restocking fee for the return and it would take 3 weeks.

I tracked the return on UPS and it said:

A hazardous materials irregularity occurred with this package. We'll contact the sender with additional information.

Wonder what that means. I found a number on another site for Steve the manager. I will be calling him every day until this is resolved.

If anyone knows anything that can be done legally please let me know. At this point I would even drive to their office to get my money back.

Ordered before finding the awful reviews, sent a cancellation and they STILL shipped the board. Wish I knew I could've refused shipment and cancelled the charge, because now I have a board I don't want, I've followed all return instructions given to me, can't get anyone on the phone or to respond to an e-mails, and I can't get the shipping address to return the board... OH, and I have to pay for the shipping AGAIN! DO NOT GIVE THEM A DIME!

I ordered 2 hoverboards, received one and now the other is in Kentucky UPS, they say is held by a government agency (note: another one nobody ever heard of we are paying for), and may be released to UPS, I did research this company and all was good in October, November, It didn't ship and deliver as promised, My first UHOh! And I thought, what is up here, they were in stock and should have shipped together. One grandson gets his board and the other gets a lump of coal, I wont be happy about this and it appears many others also. Emailed several times, called and only get busy or nothing. The government getting involved into this product with no facts, information or direction is the typical, I am going to save you! Thanks but no thanks all mighty government, go back to the future and loose the way back, and get out of my way of getting my grandsons hoverboard. Just leave my other grandsons hoverboard with me on your way out.

I ordered a board from Hoverboard360.com on 12-9 and received a tracking number on 12-16 without any package ever attached to it. Cancelled on 12-18 and still can't get a response from company. Hoping my cc company stands by my cancellation. Spoke to UPS and found Hoverboard lies. They do not answer emails or phone calls and have no public return policy posted with a return address. They delete your fb posts too. Stay far away from this one!

Placed and order with them over a week ago for 2 Hoverboards for my kids for Christmas and is yet to receive them, even though there website claims FREE 2 days shipping. The boards are coming from Hong Kong which is not stated on there website, and is being held at customs. There customer service is terrible. Wish I can give them No stars for the review but they wouldn't let me. They do not answer your emails, there voicemail box is filled and u have to call them repeatedly before you get a live person. They charged my credit card instantly for $897.and now my 2 kids will be out of there 1 Christmas present they were getting. Stay away from this company.

Please file a scam report with the BBB@ https://www.bbb.org/scamtracker/new-york-city/reportscam... I feel everyone's pain on these reviews as I am experiencing the same problem :( I placed an order Dec 7, now on 10 days with no delivery date provided! Their 2 day shipping is bogus and a scam to get you to buy! I called UPS and was told that my order is in Hong Kong waiting to clear customs which could take up to months depending on the amount of orders tying to ship. TERRIBLE customer service! I have tried calling the company over and over again, waiting 20+ minutes to speak to someone only to eventually get hung up on! I have emailed them multiple times with no response. I have requested that they cancel my order but I have a strong feeling that won't happen. I'm counting on PayPal to get me my funds back! This has been the most frustrating experience ever!... Thankfully my sister found a ROAM hoverboard at our local Bed, Bath & Beyond and I was able to buy another so that my daughter has one to open on Christmas morning. Good luck everyone. I hope you all get your money back!

I ordered a hoverboard from the company. They sent me an email with no order number or tracking number. They said 2 day shipping. It is now 15 days later and we have not received anything! We keep emailing customer service and nobody ever answers us. We tried to call and nobody picks up the phone! THERE IS SO CUSTOMER SERVICE. This is one big SCAM. Now I need to check on my bank account to make sure they didn't take anything from us. This is one huge headache.