HouzzReviews 1,799

If you want the best advice from a family owned stone floor company, I can recommend no company more highly than Quorn stone. Also known as MyStoneFloor.com
They supplied the stone for my pool and pool house and took the time to give me much detailed advice on stone that would be suitable to line a swimming pool. I was blown away by their knowledge and expertise. It was interesting and informative, like taking a geology lesson to learn from them. I could have made a huge mistake buying stone that looked good from somewhere else but it being heavily filled to initially look 'perfect' and that in time the filling could, and probably would have broken out. The big stone slabs I ordered from Quorn were dense, unfilled and perfect for the shell of my pool. Also ordered beautiful long thin random tiling for the walls that looks amazing. Pricing is comparable to anywhere else but due to their knowledge and care to only supply the best quality stone, they are streets ahead of my high street stone and tiling suppliers whose stone seems to look good but why take such a chance. Stone is a product with natural beauty and will last forever so important to buy from somewhere that has the expertise. The family told me they actually visit the quarries around the world to make sure they quality is continuous.
Am considering building a house and would not contemplate getting stone for anyone else
Laura

I purchased a bathroom vanity on Houzz the customer service at the time was good and they shipped extremely quick. I received the vanity 5 days after my order was placed. When I received the package it seems good at a glance but then I noticed it had a ship or two, I said to myself its not a big deal even though it was pricey. A couple of days later I check on the Houzz site and the same vanity was $250.00 cheaper, so I called to get my difference returned and they have been awful, they refuse to return my money I had to call 3 times to get a response regarding the issue and I am still waiting for someone to call me back. I will definitely not be shopping from here again.

First, it took 10 days to process my order. Then the arrival date was moved without notice (sneaky!). So now it took almost 20 days for the furniture to arrive. We all know that most UPS or FEDEX workers tend to damage heavy packages. So if anything is damaged, it will take another 2 weeks for the replacement parts to arrive.

Is it worth 6 weeks to finally get the furniture you want in your living room?

I've had better experiences buying furniture from eBay. Houzz *, and never again.

Here's a book by Tony Hsieh, Founder of Zappos: Delivering Happiness. Houzz founders should read this one asap!

*Redacted by admin

I returned my items on April 23. They were received in Murietta on April 25. However, NO REFUND has been received by me and it is May 23! I emailed Houzz and they asked for my tracking numbers. I sent them and STILL did not receive a response. I then called and talked to an apparently well-under educated 'customer service' agent who talked over me to the point that we could not communicate. After listening to lame excuses, ie: 'we'll see if the vendor received it' 'we're waiting for the vendor to respond' 'we'll check the tracking', I asked for a supervisor. The supervisor gave me the same lame excuses even though I had already emailed them the tracking numbers! What is the point of using Houzz if I have to manage my own returns? That's right, NO POINT IN USING HOUZZ, ever again. Oh yeah, and the "service" agent hung up on me while transferring me to a supervisor. BAD SERVICE, CHEATING CUSTOMERS OUT OF REFUNDS!

I had a horrible experience with A C Treasures who Houzz deals with. They will never get rid of that company because they are a big money maker for them even though they are well aware a c treasures treats their customers like garbage.

Our Account Manager at Houzz is really easy to work with, but UNFORTUNATELY the Marketplace side of it is a pain. It has taken them almost two months to even get back to us and approve our products. Third month later, STILL no results. They schedule a meeting with a coordinator and never called. They have mentioned that this is a completely different department so the account manager has no say in the marketplace side of Houzz. Most of the reviews on here are complaining about their seller side... well for the people trying to provide possible consumers with high end product, it's a HUGE MISS.

They drag you onto a 1 year contract... at $250 a month... to be on a site that lacks in customer service for it's on PRO ACCOUNTS. What a waste of money. I give Houzz another year or two to really survive. There are better sites out there to showcase your talent, product and intellect.

So Houzz has been asking me to advertise on their site for months. The first 5 people in the turf industry I looked up and 3 were licensed and 2 were not. Why doesn't anyone step up to the plate and go after the companies, like Houzz, Yelp, BBB that advertise unlicensed and illegal activity? I mentioned that fact and they promptly brushed me off the phone and seemed to want to hide this issue. Any other licensed contractors want to comment on this?

We worked with Jason to begin advertising on Houzz. He assured us that it was a month to month commitment and that we could cancel any time if we weren't seeing results. After 3 months, we realized that we has not received any leads from Houzz and contacted them to cancel. Apparently, Jason sneakily suckered us into signing a 12 month contract. He is so unprofessional. Do not advertise with them! You will get no leads and be suckered into a 12 month contract!

So I made a purchase on houzz.com without checking the reviews on the site. A couple days later I stumbled upon these reviews which scared me about the order I placed... after reading all the horrible reviews I immediately sent a request to cancel my order. The next morning I decided to call customer service and cancel the order over the phone, the rep informed me I was not able to cancel the order because it was already out for delivery and would be delivered by the end of of the day (4/26). I purchased a Waverly outdoor rug on 4/21 with the estimated free shipping between 5/6-5/19. I received my rug in perfect condition no tears or damage done to the package what so ever. I am glad to give a positive review on my order.

Ordered bar stools on April 6. Wanted to have them by the time I had my baby shower on April 30. Order confirmation said I would have them between April 16-23. Waited. Every time I tried to track shipping, it said, "Order still processing." Finally, on the 22nd, I searched the website until I FINALLY found a phone number. Asked about my order. "Oh, yeah, that's out of stock." Just when were they going to let me know?!? Now I'll never get bar stools in time for my baby shower. Very disappointed. Will never buy from them again.

Telica2

Jul 21,17:02

Hello, I have purchased back in January of this year 2015 a Metal Wall Art Decor Abstract Contemporary Modern Sculpture - Tree of Life Large - Product SKU: 1010 which was Sold by: inspiring art gallery for $499 plus taxes. For the most part, I love the 5 piece wall art set but one of them have detached itself from the metal piece that was already stuck or glued to the back of the picture to secure it. Unfortunately, when the painting fell the nail and metal piece was still on the wall but the painting hit the floor and is now damaged because it bent in the left corner. I am worried that the other 4 pieces will eventually fall off and become damaged as well, so I have taken them down but do not want to because I spent so much money to show off my new wall art. After emailing and alerting Houzz, they never offered or could tell me what I can do to have the painting fixed or replaced and to prevent any others from becoming damaged from the metal parts not being so strongly attached (a defect on their part). I really want to enjoy what I have purchased. For the money spent, how long should these paintings last anyway. I only had it for 6 months before they start to fall apart!

At Your Door Floor Store is a family owned business, proud to have grown our business through honesty and integrity. We have learned through many invested hours and thousands of dollars wasted, that Houzz does not operate in the same manner. When we hired Janelle and her team of specialist from Houzz to market our business, we thought we hired the same style of professionals, only to find out the hard way, this is not how they operate. Houzz is not there to be a business partner for marketing your business, I believe they're there to take your money on empty promises. If you are a business owner looking to invest in this company; it is my opinion, it is poor investment. Do not go by what may be told to you, as that is worthless, follow only what is in your contract (which they will quickly try to get signed). I am available for all business owners to contact, if further information is desired about my experiences and my opinion with my dealings with Houzz. My suggestion... Look elsewhere!

DO NOT sell on HOUZZ if you want to make money. They control the money flow and will actually make you take returns 4 months old. They also make the seller pay for original shipping to a customer that returns the product. I find the people at HOUZZ to be very unprofessional and rude. They do not take responsibility for their terrible site and blame the seller for their short-comings. They also take several weeks to make a product live on the front end of their site. Take my warning if you are thinking about selling on HOUZZ.