HouzzReviews 1,799

After going back and forth for 2 weeks over a cheap product I am out $50 in product and shipping fees and I do not even have the items. The blame was placed on me because I didn't pay even more in shipping fees to insure the return. USPS damaged the product and now it is my fault. Terrible customer service. They need to take some tips from Amazon. It is essential online stores have good return policies for their customers. I will be telling all my friends and family to avoid Houzz.

Horrible experience using Houzz. Our first experience included purchasing a desk that weighed about 200 lbs (estimated) and was delivered in a box that looked like it had been opened/repackaged several times and been through a war. Upon opening the box we found that the desk wasn't packed properly which made the corner of the desk inflict serious damage. It has been a week trying to get this resolved and we still have not gotten either a refund or replacement. They asked us to send photos - which we have done several times -but we keep getting requests from different customer service people to send photos. At this point, we are just done with it and requested for it to be returned. We have to wait on that too...

I ordered a product through this website and never received the merchandise. I contacted Houzz customer service and the seller www.1800housewares.com and no one was able to tell me where my product was! I never got a call back from 1800housewares about where my merchandise was and even got attitude from the customer service rep! Houzz kept saying they were trying to contact the seller but weren't hearing back from them. The rep at Houzz kept saying she would keep me updated but didn't do it unless I kept calling back. After four days of going back and forth with both sites I finally had to cancel my credit card to make sure I got my money back!

Received a sink and vanity the wood on the vanity was completed cracked from delivery. I had waited to open the item until the contractors were there as I did not want to damage it and couldn't lift the sink myself to check the item. When we realized it was cracked through the entire side I called the company (which is very hard as they don't include a customer service number readily). They told me that it was beyond the return policy time frame because I had waited beyond 7 days. Overall exceptionally frustrating. The customer service person seemed impatient and did not want to connect me with a manger.

Having dealt with Richard for over 20 years, never in my extended real estate experience (over 30 years) have I had the occasion to meet a finer, more honest individual. The key stone on which Richard has established his business is "customer satisfaction to the max". No other Builder who I have ever represented can make the statement "Call anyone I've built for and ask their opinion". Richard seems to become friends with all his customers because of his goal for uncompromising quality while offering his customers fair prices. Please feel free to contact me, $#*! Brower, Realty Executives Associates if you would like to discuss my experiences with this fine representative of his profession...

The pictures on the website for the duvet cover I ordered clearly showed two pillow shams with the duvet cover. When you click the link, the page where you order it also shows two pillow shams. The same is true for the picture shown when conforming your order and the order confirmation email.

I received my order without the two pillow shams and was told that only the duvet was included. Despite explaining that all the pictures showed he duvet with two pillow shams, I was still told that the return shipping would be deducted from my refund because it was a case of buyer's remorse and not an actual problem with the product.

I requested return shipping information on Wednesday. It is now Sunday and I have not heard back about the return shipping labels. I'll be calling my credit card company to file a dispute next. Stay away from this place. They use false and misleading advertisement, and they take forever to process a simple return.

To whom it may concern:

We recently had our house painted, completed by the College Works Group, led by Arthur "Trip" Ford. We were looking for a painting crew when a friend, a former client of CW and Trip gave me a referral with phone number to call Trip. He gave us an excellent recommendation for this group. I called Trip, set up an appointment and the rest is history.

Trip met us at our home. He was on time, thorough in explaining the process; scraping, following the lead paint rules, using a primer glue and final coat of paint. We were very pleased with his presentation, and found him to be honest, professional and friendly. We agreed with the work needed, the cost and signed the contract. He was hired.

Trip set a time frame for the process and followed through. We were notified timely with each stage of the project, which was very nice. He offered and upgrade of paint to be used which was appreciated, and we agreed to same We are very glad we did as our house looks great.

We can't say enough good things about Trip and his crew, Travis and Nick and their work ethic. We observed very good communication and direction between them through out the project. They arrived on site on time. They were most respectful of our home and surroundings. They followed through with contract items, ie: walk around daily, cleaning of site and neatness.

What we witnessed was an honest interest in their work and doing it well. They showed pride in the outcome, and were most appreciative of our compliments. They were great and it was our pleasure to have them on site.

Our neighbor took notice and said he would give them a recommendation on a job well done.

We thank Trip for his outstanding professional leadership and management skills.

David and Janet Clemen
Dyersville, Iowa