Jeff S.

If you need work and are the cheapest contractor in the area, this site may work for you. Please note, approximately one out of four leads are legit and the one that is will be looking for price only nothing more. I gave them over a year to see if things may change and they only got worse. If you're desperate for leads or a brand new contractor willing to work for nothing, this may work for you? As a long term business owner, I warn my fellow contractors to not get sucked in. You think you can cancel and they remove you from their site... WRONG! They leave you there for months, selling off your leads to other contractors. What a nightmare for me, been battling them for months to remove us from SEO and their site with nothing but excuses of why this cannot happen.

We are so disappointed with the whole Give Forward experience. We are in a time of sorrow as it is, and we never expected a fundraiser site to add to our problems during a time like this.

If you are not experienced with them; let me forewarn you, there is no assistance by customer service once you hit the launch button. You will not find a phone number to call, you will not get return emails, and forget about online chat, thats worthless. We have tried them all and had three of us attempting to contact them, with no success at all. The only care about their 8% commission, not earning it.
Just to list a few of the issues for you to be aware of. I like to give and have given to individuals on this site several times over the years. I suppose when I set up the fundraiser for my son with terminal cancer, their site linked my sons site to the other sites I had donated to in the past. Now on his site it advertises the other donation sites and says please give now. Donators have been confused with this already and mistakenly donated to others, thinking they were donating to my son. If you log-in with Facebook, watch out! They take all your friends information (emails, Facebook pages, etc.) and crush them with repeated post. These post and emails look like they come from you, and people get frustrated at the constant bombardment of harassment. There is no way to stop either of these issues from the admin page. We tried to stop the campaign and relaunch elsewhere, but it wont stop, it will only let you shorten the length of the existing campaign.

There are several other issues with our fundraiser page itself; hence, I have given you enough to hopefully make you think twice before using them. Just remember; there is no customer service, you are on your own.

At Your Door Floor Store is a family owned business, proud to have grown our business through honesty and integrity. We have learned through many invested hours and thousands of dollars wasted, that Houzz does not operate in the same manner. When we hired Janelle and her team of specialist from Houzz to market our business, we thought we hired the same style of professionals, only to find out the hard way, this is not how they operate. Houzz is not there to be a business partner for marketing your business, I believe they're there to take your money on empty promises. If you are a business owner looking to invest in this company; it is my opinion, it is poor investment. Do not go by what may be told to you, as that is worthless, follow only what is in your contract (which they will quickly try to get signed). I am available for all business owners to contact, if further information is desired about my experiences and my opinion with my dealings with Houzz. My suggestion... Look elsewhere!