HouzzReviews 1,799

How this company stays in business is beside me. I spent $900 on a faux marble coffee table that not only didn't arrive at all, but after 10 days of them dodging my calls trying to see where my table is, they finally tell me 2 weeks after it was supposed to be delivered that it's lost and now out of stock. What a joke! I told them to either find the table they lost and send it immediately or refund my $900 immediately. This is a ridiculous scam and waste of time and money. I will never order from this joke of a company again!

I barely escaped both having to keep my product and then, as a solution, being charged $25 to return it. Houzz took a month to get the product to me and then said I had only had a month to return it. Only by fighting for free return shipping did I get it. With so many really customer-friendly vendors out there who don't make me feel concerned that I won't be taken care of, why would Houzz choose to be so difficult? Plenty of other vendors sell this product. I know I will never order from them again. Buyer beware!

Authorized and trusted site. You can get Professionals Architects and Designers for you dream home designs. Also, they have wide range of unique home design ideas at such an affordable price. We can also browse different interior design photos, home decor and decorating ideas online.

Worst customer review I have ever seen. I bought a furniture a month ago and there is no one to tell where my furniture is! 0800 number does not have anyone to answer. Text is automated and don't answer your questions. Chat they say you are 2nd in line and no one is there after 36min waiting and emails I tried 2times and they say they will check my case and never come back to answer. I have tried 3 times email different people and is the same, they say they will check and then stop responding. I spent 2,000 dollars in a bed and I can't get info where the bed is or when will be deliver. And there is no one to talk or to communicate! Be careful! Don't buy from this website!

THE SHIPPER ONLY WANTED TO SHIP MON - THUR. THAT DID NOT WORK FOR ME. CREATING A HUGE PROBLEM. THEY HELD MY CHAIRS FOR 1 MONTH BECAUSE NOONE FROM HOUSZZ OR SHIPPER WOULD AUTHORIZE A FRIDAY OR SATURDAY DELIVERY. AWFUL EXPERIENCE. HORRIBLE CUSTOMER SERVICE! NOONE CALLED ME BACK... MY CHAIRS SAT & SAT AT THE SHIPPING COMPNAY FOR ONE MONTH! TERRIBLE!

I ordered my package in APRIL! It is now the middle of June and i still have not received my order. I have tried contacting them and it will not let me speak to a representative, when i call they say they are only taking written inquiries, and then it hangs up on me. This is ridiculous, i try to talk to a "bot" and it's not help at all and ends the chat. Do not order from them.

I attempted to place an order for a different outdoor umbrella last night but was double taxed so I canceled the order. When I inquired about it this morning, I never received a response. This umbrella however seems just as good, is even less expensive and I didn't run into the double tax issue.

I hired a contractor through Houzz based in the reviews given to the contractor. The contractor received 5 stars. Well I had a terrible experience and ultimately had to hire an attorney. Then I tried to post a review on Houzz about the contractor and they would not post it. I edited it 3 times in an effort to get it published and they kept coming up with excuses as to why they wouldn't publish. The end result the contractor still has a 5 star rating and they are far from a 5 star rating in their performance. I will never use Houzzz again as a resource as they are more focused to their referral business then they are to the end user or customer.

Stay far away from this company last week I purchased a TV stand starting to furnish a very large house wanted to see how the quality of their merchandise was one just to let everybody know everything comes from China with that being said I never received my order houzz sent my merchandise to a different address they wouldn't own up to it and pick it up and deliver it to me actually they wouldn't do anything they wouldn't refund my money they wouldn't admit anything they knew they sent it to the wrong address I uploaded a picture of my order with the address the only address to send it to they wouldn't help they don't care you can't get anybody on the phone nobody does anything so remember if you order from them and you don't receive your merchandise there's gonna be nothing you can do so let me tell you just in case this does happe
Remember when you charge it on your credit card everybody has what's called buyers insurance call your credit card company and issue a charge back they will then investigate 99.9% of the time they're going to rule in your favor you are the one that owns the card and you are the one that spends money and pays them each month don't let these companies get away with trying to scam anybody the fact that they didn't even send FedEx to go pick up the package and bring it back to me I have all the proof and all the messages I received from and I'm more than happy to share them with everyone so again stay far away from HOUZZ

Fast and easy to use website. Item was shipped and received in a short time.

Great price for the quality of the product.///////////////////////////////////////////////////////

I recieved a damaged piece of furniture and called to let someone know in order to get a replacement. Houzz does not have anyone answering phones at the moment so my only option was to email. It took 2-3 days to get a response, which stated that they would need more time in order to decide if they would exchange the damaged item. Since I was ordering this for a client, I needed the piece of furniture regardless so I went ahead and ordered a replacement while I was waiting for their answer on the return. After another couple of days, I got an email saying that they would replace the damaged item and they would arrange pick up of the damaged item. I reached out right away and said that I had already ordered a replacement and asked that they just credit me for that one. I never heard back from them on that request and within a few days, I received the replacement I ordered and another one but received no credit. They also have not arranged pick up of the damaged piece. So now I have 3 items... one that is broken and 2 that I have paid for and still no credit for one of them and have not heard another word from anyone.
I understand that everyone is short-staffed but radio-silence for weeks is unacceptable, especially where a $720 credit is involved.

Stuffed cushions into small box which caused stuffing to permanently shift.

I was ecstatic that I found this beaded crystal fruit on here, which I'd been waiting for years to purchase from homegoods, but it never came back. I was literally screaming when I saw it on here, but the bigger ones were quite expensive.

The subscription model only works for the companies that have been on Houzz for a long time. They will take your money and continue to tell you leads will come if you get more reviews and add projects but they will always favor the older accounts over the newer ones. The salespeople don't give you the full picture, they lock you into long-term agreements and are happy taking your money for nothing in return. I've consistently followed the recommendations and best practices and have nothing to show for it. Stay away. Your marketing dollars are better spent anywhere else.