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The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.
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They sucker you in with design software that is not user friendly and is completely unremarkable so that they can sell you on leads that barely flow for around $400/mo.
Then you find out that they pop up in the twelfth spot on google when people search for a contractor and figure out why the leads barely flow. When you call them on it they go into self defense mode and your onboarding specialist Danielle cancels her meeting with you a few days prior to the meeting date because she is transferring you to someone else only nobody reschedules the meeting with you and it was a long wait in the first place. I signed up for thryv the same week and I have had A TEAM of 5 people partnering with me during on boarding and I can talk to anyone of them. We do weekly virtual meetings and we are hand in hand all the way.
Bottom line is I've gotten enough leads to keep Houzz FOR NOW but between them and THRYV guess who I'll be dumping first?
MYSTIC RIVER BUILDING COMPANY LLC is professional, competent, and reliable for both major and minor building structural repairs. I had a water leakage problem on the roof of my house where two roof ridges/valleys merged. Prior repairs were costly and not successful. Built in 1850, classic molding was an added challenge to the project. Mystic River Building Company has talented craftsmen that are proud of their work and will not settle for anything less than perfection. Workers followed COVID-19 protocol and always donned a mast. Protective barriers for dust and floor during work and daily clean-up minimized inconvenience during the project. Recent record breaking rain and wind storms offered a true test, and Mystic River Building passed with an A+! The outside molding was handcrafted to beautifully match existing trim; plaster work inside was matched and seamlessly joined. (See pictures attached.) WHOLEHEARTEDLY RECOMMENDED.
Would like some info on this order haven't received this order yet any info on when to expect it would be greatly appreciated the tracking number isn't updated
Thanks
We were redirected to this site mysteriously from the manufacturers web site, what a big problem! Them not only sent the wrong product but denied any responsibility. Their staff are about as helpful as a box of rocks. After a dozen emails and phone calls they reluctantly issued the RGA needed to return and gleefully informed me that the return shipping cost was my problem. If you haven't already guest we are in a dispute over the obnoxious treatment HOUZZ chose to use. BUYER BE WARE!
We are sorry to hear this. Our team has responded directly to your support request. If you don't see our response in your inbox or spam, please let us know and we will resend it!
I'm glad that I've chosen to work with Red Passport, I can't remember any moment when I was dissatisfied, everyone I talked to was very polite and professional. As a result I received citizenship in 8 months.
I bought a recliner and wanted to return it. I rec'd an email saying they didn't want it back. I donated it. Then they wanted it. Tracked it down, sent it back and now they are not refunding my money saying it was damaged but cannot prove it was damaged. They are Horrible. So I paid $3200 and have nothing. Snotty customer service reps too.
Thank you for your feedback. We are happy that we were able to resolve this issue. If you have any additional support inquiries please shoot us a message through http://help.houzz.com.
Ordered a bamboo rake. Tracking says it's scheduled for delivery on 8/12/21. Now it's 8/21/21. I couldn't find an email link to customer service on their site - all links led me back to the same tracking page.
We are sorry for the frustration! A member of our team has reached out to you directly to help.
Hello I would like to plogodora you for the fact that you have created such a convenient site for purchase, it would be cool if you also added applications
Ordered a $2000 vanity. Was delivered terribly damaged. Called Houzz and the rep said that they "should" replace it but it would need to be reviewed by the "team". I would hear back shortly. Heard nothing for over a week. I called back and they said that they did not want to replace but would offer a credit to replace. (The quartz countertop was damaged and there was damage to the wooden vanity itself. The box was actually ripped open on the side and "repaired" with cardboard and tape. Exactly where the damage was). I told them I wanted it replaced and they said it would again have to reviewed by the "team" but I would hear back within 24 hours. Have not heard ANYTHING! BUYER BEWARE! Horrible service!
We are sorry to hear this. Our team has responded directly to your support request. If you don't see our response in your inbox or spam, please let us know and we will resend it!
Thanks for jovial wep
نشكر جوسيال على المصداقيه أنها رائعه وممتازه شكر جوسيال نتمني أن نكون جزا لا يتجزأ منك
Houzz have the best interior designers. They have best designs for making your house beautiful and price is reasonable.
The aesthetic pleasure of the result. The team of professionals performs the work to the highest standard
Getting an understanding of all the intricate aspects of the business while taking into account its demographics
If you are bored and looking for extra stress, and enjoy poor customer service, false advertisement and indefinite wait, Houzz is perfect for you and highly recommended. On 7/22/21 purchased Smoothed Aged Copper Panel King Headboard via Houzz online website. Order #: xxxxxxx-4081. Estimate Delivery date: July 31 - Aug 3 via FEDEX. On 7/30/21, Houzz website order history showed this headboard was still not shipped. I called Houzz x3 but was on hold 20-30 minutes each time then the line got disconnected. I made an attempts to via website but auto robot assist provided only auto template information that would be useful only for a person who suffers from hypotension and needs quick blood pressure boost. On 8/2/21 after MULTIPLE attempts (total of 75 minutes waiting), I was finally able to contact a person ("ivan"). "Ivan" was not able to provide any information however sent me a scripted email stating that he will contact me once he receives any information from the "merchant". I sent reply to Ivan informing him that FEDEX tracking states that label was created but the item was never released to FedEx, and asked if this item even exists. NO REPLY. Meanwhile I can't even move forward because Houzz doesn't not allow cancellations after 30 min of purchase. 8/3/21 I sent yet another email and received same scripted reply. But telling me they'd allow me to cancel the order after wasting 2weeks of my time as if they are doing me a favor! Since Houzz does not realize Stone Age no longer, and does not comprehend modern day appropriate customer service and communication, I reached out to BBB. Perhaps BBB may have better luck (?) dealing w/ Stone Age customer service. If not, at least one more review on BBB to save few others from this insanity. No one should spend their hard earned money to be treated like a trash or deal with false advertisement.
We are sorry for the frustration! A member of our team has reached out to you directly to help.
Practical, easy to use, aesthetic – all in all, it's all about the Houzz app. Like it. Many beautiful details on a note.
انه موقع صادق اتمنى له المزيد من التقدم والانتشار. نحن بحاجة الى هكذا مواقع لانها تنتشلنا من البطالة
THEY SCAM YOU INTO A 12 MONTH CONTRACT I TRIED CANCELING MY SERVICES BECAUSE THE LEADS ARE A JOKE. I GOT A LEAD FOR WALLPAPER REMOVAL WHEN I PAINT EXTERIOR AND INTERIOR. THE COMMUNICATION IS TERRIBLE THE SERVICE IS TERRIBLE AND THE LEADS ARE TERRIBLE YOU WOULD THINK A COMPANY WOULD WANT TO WORK SOMETHING OUT BUT THE ANSWER WAS YOU LOCKED IN 12 MONTHS ITS NOTHING THAT CAN BE DONE. NOW I HAVE TO WAIT FOR MY REP TO LISTEN TO MY RECORDED CONVERSATION TO SEE IF THE SALES PERSON TOLD ME I WAS LOCKED IN 12 MONTHS WHICH I KNOW FOR A FACT HE DIDNT. JUST LOOK AT THE BBB REVIEWS TO SEE HOW MANY PEOPLE THEY HAVE DONE THIS TO IM CANCELING MY CARD AND PUTTING A BLOCK ON HOUZZ STAY FAR AWAY FROM THESE SCAMMERS!
They had what I needed and didn't charge an arm and leg for it. It arrived quickly and I am very satisfied. 10/10 would shop again!
This is a very good website so I advise my friends to use
And itis very easy to use
Iwish my comment usrful
يحقق لنا الأحلام الذي أتمناه ويجني أرباح مدى الحياة يتوارث من بعدنا وأنت وأهلك تنعم بها وتنفذ جميع أحلامك
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.
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