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HouzzReviews 1,799

2.0

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Houzz Reviews Summary

The company's reputation is mixed, with notable strengths in product quality and delivery efficiency, as many customers express satisfaction with their purchases and the overall aesthetic appeal of items. However, significant concerns arise regarding customer service, particularly in handling issues related to delivery options, billing disputes, and product defects. Customers frequently report difficulties in reaching support and receiving timely resolutions, leading to frustration. While some patrons appreciate the extensive product selection and smooth purchasing experience, the inconsistency in service responsiveness and problem resolution highlights areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
282
value
304
shipping
177
returns
164
quality
270

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West Virginia
1 review
0 helpful votes
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They sucker you in with design software that is not user friendly and is completely unremarkable so that they can sell you on leads that barely flow for around $400/mo.
Then you find out that they pop up in the twelfth spot on google when people search for a contractor and figure out why the leads barely flow. When you call them on it they go into self defense mode and your onboarding specialist Danielle cancels her meeting with you a few days prior to the meeting date because she is transferring you to someone else only nobody reschedules the meeting with you and it was a long wait in the first place. I signed up for thryv the same week and I have had A TEAM of 5 people partnering with me during on boarding and I can talk to anyone of them. We do weekly virtual meetings and we are hand in hand all the way.

Bottom line is I've gotten enough leads to keep Houzz FOR NOW but between them and THRYV guess who I'll be dumping first?

Date of experience: September 5, 2021
Massachusetts
1 review
0 helpful votes
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MYSTIC RIVER BUILDING COMPANY LLC is professional, competent, and reliable for both major and minor building structural repairs. I had a water leakage problem on the roof of my house where two roof ridges/valleys merged. Prior repairs were costly and not successful. Built in 1850, classic molding was an added challenge to the project. Mystic River Building Company has talented craftsmen that are proud of their work and will not settle for anything less than perfection. Workers followed COVID-19 protocol and always donned a mast. Protective barriers for dust and floor during work and daily clean-up minimized inconvenience during the project. Recent record breaking rain and wind storms offered a true test, and Mystic River Building passed with an A+! The outside molding was handcrafted to beautifully match existing trim; plaster work inside was matched and seamlessly joined. (See pictures attached.) WHOLEHEARTEDLY RECOMMENDED.

Date of experience: September 4, 2021
West Virginia
1 review
0 helpful votes
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Disappointed
October 2, 2021
Updated review

Would like some info on this order haven't received this order yet any info on when to expect it would be greatly appreciated the tracking number isn't updated
Thanks

Date of experience: September 2, 2021
Houzz T. Houzz Rep
over a year old

Our team has responded directly to the email address associated with your Houzz profile. Please let us know if you don't see our response in your inbox or spam, please let us know and we will resend it!


Great shopping
August 18, 2021
Previous review

Great shopping

Date of experience: August 18, 2021
Florida
1 review
3 helpful votes
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We were redirected to this site mysteriously from the manufacturers web site, what a big problem! Them not only sent the wrong product but denied any responsibility. Their staff are about as helpful as a box of rocks. After a dozen emails and phone calls they reluctantly issued the RGA needed to return and gleefully informed me that the return shipping cost was my problem. If you haven't already guest we are in a dispute over the obnoxious treatment HOUZZ chose to use. BUYER BE WARE!

Date of experience: August 31, 2021
Houzz T. Houzz Rep
over a year old

We are sorry to hear this. Our team has responded directly to your support request. If you don't see our response in your inbox or spam, please let us know and we will resend it!

RU
1 review
0 helpful votes
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Remarkable service
August 28, 2021

I'm glad that I've chosen to work with Red Passport, I can't remember any moment when I was dissatisfied, everyone I talked to was very polite and professional. As a result I received citizenship in 8 months.

Date of experience: August 28, 2021
Illinois
1 review
0 helpful votes
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Worst experience ever.
September 26, 2021

I bought a recliner and wanted to return it. I rec'd an email saying they didn't want it back. I donated it. Then they wanted it. Tracked it down, sent it back and now they are not refunding my money saying it was damaged but cannot prove it was damaged. They are Horrible. So I paid $3200 and have nothing. Snotty customer service reps too.

Date of experience: August 27, 2021
Houzz T. Houzz Rep
over a year old

Thank you for your feedback. We are happy that we were able to resolve this issue. If you have any additional support inquiries please shoot us a message through http://help.houzz.com.

New Jersey
1 review
0 helpful votes
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Where is my stuff?
September 20, 2021

Ordered a bamboo rake. Tracking says it's scheduled for delivery on 8/12/21. Now it's 8/21/21. I couldn't find an email link to customer service on their site - all links led me back to the same tracking page.

Date of experience: August 21, 2021
Houzz T. Houzz Rep
over a year old

We are sorry for the frustration! A member of our team has reached out to you directly to help.

Kyrgyzstan
1 review
0 helpful votes
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Thank you
August 17, 2021

Hello I would like to plogodora you for the fact that you have created such a convenient site for purchase, it would be cool if you also added applications

Date of experience: August 17, 2021
South Carolina
1 review
0 helpful votes
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Horrible!
September 14, 2021

Ordered a $2000 vanity. Was delivered terribly damaged. Called Houzz and the rep said that they "should" replace it but it would need to be reviewed by the "team". I would hear back shortly. Heard nothing for over a week. I called back and they said that they did not want to replace but would offer a credit to replace. (The quartz countertop was damaged and there was damage to the wooden vanity itself. The box was actually ripped open on the side and "repaired" with cardboard and tape. Exactly where the damage was). I told them I wanted it replaced and they said it would again have to reviewed by the "team" but I would hear back within 24 hours. Have not heard ANYTHING! BUYER BEWARE! Horrible service!

+7
Date of experience: August 15, 2021
Houzz T. Houzz Rep
over a year old

We are sorry to hear this. Our team has responded directly to your support request. If you don't see our response in your inbox or spam, please let us know and we will resend it!

Yemen
4 reviews
0 helpful votes
Follow فواز محمد مجاهد ا.
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Thanks good
August 13, 2021

Thanks for jovial wep
نشكر جوسيال على المصداقيه أنها رائعه وممتازه شكر جوسيال نتمني أن نكون جزا لا يتجزأ منك

Date of experience: August 12, 2021
India
3 reviews
0 helpful votes
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Houzz have the best interior designers. They have best designs for making your house beautiful and price is reasonable.

Date of experience: August 12, 2021
Seychelles
1 review
0 helpful votes
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The aesthetic pleasure
August 11, 2021

The aesthetic pleasure of the result. The team of professionals performs the work to the highest standard

Date of experience: August 11, 2021
NL
1 review
0 helpful votes
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Nap time
August 10, 2021

Getting an understanding of all the intricate aspects of the business while taking into account its demographics

Date of experience: August 8, 2021
Illinois
1 review
0 helpful votes
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If you are bored and looking for extra stress, and enjoy poor customer service, false advertisement and indefinite wait, Houzz is perfect for you and highly recommended. On 7/22/21 purchased Smoothed Aged Copper Panel King Headboard via Houzz online website. Order #: xxxxxxx-4081. Estimate Delivery date: July 31 - Aug 3 via FEDEX. On 7/30/21, Houzz website order history showed this headboard was still not shipped. I called Houzz x3 but was on hold 20-30 minutes each time then the line got disconnected. I made an attempts to via website but auto robot assist provided only auto template information that would be useful only for a person who suffers from hypotension and needs quick blood pressure boost. On 8/2/21 after MULTIPLE attempts (total of 75 minutes waiting), I was finally able to contact a person ("ivan"). "Ivan" was not able to provide any information however sent me a scripted email stating that he will contact me once he receives any information from the "merchant". I sent reply to Ivan informing him that FEDEX tracking states that label was created but the item was never released to FedEx, and asked if this item even exists. NO REPLY. Meanwhile I can't even move forward because Houzz doesn't not allow cancellations after 30 min of purchase. 8/3/21 I sent yet another email and received same scripted reply. But telling me they'd allow me to cancel the order after wasting 2weeks of my time as if they are doing me a favor! Since Houzz does not realize Stone Age no longer, and does not comprehend modern day appropriate customer service and communication, I reached out to BBB. Perhaps BBB may have better luck (?) dealing w/ Stone Age customer service. If not, at least one more review on BBB to save few others from this insanity. No one should spend their hard earned money to be treated like a trash or deal with false advertisement.

Date of experience: August 5, 2021
Houzz T. Houzz Rep
over a year old

We are sorry for the frustration! A member of our team has reached out to you directly to help.

NL
4 reviews
37 helpful votes
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Easy to use
August 4, 2021

Practical, easy to use, aesthetic – all in all, it's all about the Houzz app. Like it. Many beautiful details on a note.

Date of experience: August 4, 2021
Turkiye
1 review
0 helpful votes
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انه موقع صادق اتمنى له المزيد من التقدم والانتشار. نحن بحاجة الى هكذا مواقع لانها تنتشلنا من البطالة

Date of experience: August 2, 2021
Texas
1 review
0 helpful votes
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SCAMMERS
August 29, 2021

THEY SCAM YOU INTO A 12 MONTH CONTRACT I TRIED CANCELING MY SERVICES BECAUSE THE LEADS ARE A JOKE. I GOT A LEAD FOR WALLPAPER REMOVAL WHEN I PAINT EXTERIOR AND INTERIOR. THE COMMUNICATION IS TERRIBLE THE SERVICE IS TERRIBLE AND THE LEADS ARE TERRIBLE YOU WOULD THINK A COMPANY WOULD WANT TO WORK SOMETHING OUT BUT THE ANSWER WAS YOU LOCKED IN 12 MONTHS ITS NOTHING THAT CAN BE DONE. NOW I HAVE TO WAIT FOR MY REP TO LISTEN TO MY RECORDED CONVERSATION TO SEE IF THE SALES PERSON TOLD ME I WAS LOCKED IN 12 MONTHS WHICH I KNOW FOR A FACT HE DIDNT. JUST LOOK AT THE BBB REVIEWS TO SEE HOW MANY PEOPLE THEY HAVE DONE THIS TO IM CANCELING MY CARD AND PUTTING A BLOCK ON HOUZZ STAY FAR AWAY FROM THESE SCAMMERS!

Date of experience: July 30, 2021
Arkansas
1 review
0 helpful votes
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They had what I needed and didn't charge an arm and leg for it. It arrived quickly and I am very satisfied. 10/10 would shop again!

Date of experience: July 23, 2021
Saudi Arabia
1 review
0 helpful votes
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Jocial advertise
July 16, 2021

This is a very good website so I advise my friends to use
And itis very easy to use
Iwish my comment usrful

Date of experience: July 14, 2021
Libya
1 review
0 helpful votes
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يحقق لنا الأحلام الذي أتمناه ويجني أرباح مدى الحياة يتوارث من بعدنا وأنت وأهلك تنعم بها وتنفذ جميع أحلامك

Date of experience: July 11, 2021

From the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.


houzz.com
Palo Alto, CA, United States
+305