About the Business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.3 stars from 2,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
I spoke with Leonel on the phone about booking a room for my mom's open heart surgery at north western memorial hospital. He did an amazing job he took his time and patience out to help me find one close to the hospital.
In a last minute decision to extend an overnight stay at the beach, we called to reserve a room. Given it's the 4th of July weekend, we knew we were taking a chance. A young man by the name of Eric Osciel answered the phone, and what a pleasant surprise! Polite, patient, professional. With multiple other calls on hold, and yet he took his time to ensure we were taken care of and had all that we needed. You could almost hear him smile through the phone when we were talking. I hope this young man is recognized for his kindness and courtesy and his wonderful telephone presence. 25 years in customer service myself, I can tell you this young man knows what it's all about.
Greetings Dee,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eric, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Augustin was great on the phone but the billing department charged me for two nights and I only stayed one night. Billing department will NOT return my calls - I have left several messages for Tiffany in billing. I am very disappointed.
I chose Doubletree to have the security I would be taken care of and I was double billed and haven't received a call back. *******469
Greetings Raeanne,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at melanie.planelles@hotelplanner.com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Given a health issue, my voice is difficult to understand - especially over the phone. Robert could not have been kinder or more understanding as I booked my stay at Kahler on June 2. A few weeks prior, I stayed at Kahler with my son - who has cancer - and that was my first exposure to Robert. He is clearly a sensitive, caring and most helpful young man. I hope you know how fortunate you are to have hired such a sensitive and wonderful person. At that time, another employee - who is from Ireland, but I don't remember his name - was also so kind and helpful. You have a terrific staff, and I thank you for it.
Greetings Kathy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Robert, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
You quoted me the wrong number and the wrong hotel and then when I asked you about it, you didn't even tell me that you made a mistake but instead just quoted me a new number significantly higher than the first number. Feels like it was a total scam from the start.
Pedro assisted me with trying to cancel my reservation. He was kind enough to send me a link to my trip insurance so I could start the refund request process. He also said if I wasn't able to cancel to call them back.
Greetings Amy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Pedro, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
My agent Selam went above and beyond my expectations trying to help my out-of -town friend find a last minute room that would fit her budget for an important event the next day. She even called the hotel to confirm what our concerns were. It's so appreciated to still have customer service who cares. Thank you again.
Greetings Shauna,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Selam, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I have pictures 2 Cockroaches on the wall, killed one, one run under refrigerator, moved refrigerator, found the one and 2 more. Kids were screaming and afraid the place was dirty. Afraid to sleep in beds... I had been sent a credit within 10days it has Not happened nor my deposit..
What a nice guy… Gracious, courteous, and extremely helpful… when we couldn't book at the hotel that was initially called, he searched around, found the exact right accommodation at a hotel that was perfectly located… What a guy!
Good Evening Stephanie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very well spoken and clear to hear over the phone. Directions were clear and not confusing at all. When asked questions the answers were clear. Great job helping me find an available room in the area I was asking about.
Customer Service person did a good job. I was having problems with my phone. We were driving in the car. I was having trouble hearing him. I was having trouble getting into my text message screen to read my confirmation code to him. He was very patient & helpful.
Greetings Barbara,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The gentleman abruptly hung up on me when I was trying to get him to clarify whether or not the hot tub was still in the basement. He originally said in the room? I said no the basement. He mumbled and I tried and asked again if it was in the basement. He never answered he never said by, never said is there anything else. He hung up the phone. With my question not clearly answered and being hung up on iwent elsewhere.
Greetings Sara,
I'd love to help! Please feel free to reach out to me personally at melanie.planelles@hotelplanner.com with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I called to make a reservation last second for my son's rugby tournament and many hotels were sold out because it's a national tournament. It was a last-minute reservation that was needed with not a lot of hotels available in my preferences were very picky, I needed to be close to where my son's team was staying, the price was important and other preferences. The reservationist was super helpful patient and took a long time to accommodate me and very patient. I would definitely use this company again to make future hotel reservation reservations.
Greetings Christal,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
It was an absolute pleasure to speak with you this evening. We appreciate you going the extra mile assisting in booking a room for us over the holiday weekend. You were awesome! Best booking experience over the last two weeks! This Alabama girl rocks! Thank you
Greetings Billy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Paige, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I spoke with Jessica on 5/25/2025 trying to make reservations at zone Inn and Suites on Cottonwood, Arizona. There was a glitch of sorts with that site. Her patience was impressive. She kept trying in a calm, polite manner.
Greetings Lynn,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jessica, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
From the minute, we picked up the phone until the time the conversation was ended we felt like we were treated really well. The agent was informational helped us to get exactly what we wanted for the price that we wanted with a view that we wanted and we are extremely happy with how she worked with us
Greetings Jeff,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I just had a great conversation with Nicholas. He was very knowledgeable and was able to provide everything I asked for in my upcoming stay at the Carousel.
Greetings Shirley,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Nicholas, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
We were driving from Phoenix Az to Santa Fe NM on a quick unplanned trip. We planned to spend the night in Albuquerque. To our dismay there were no vacancies at all the hotels I called. Thankfully I was able to connect with Carlos Fabian and he was so helpful. Truly appreciated his assistance and he found us a place to stay the night.
Greetings Deanna,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carlos Fabian, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Luvensky worked through a detailed reservation with kindness and top notch customer service. He made this very easy for me and I suggest you commend him in any way possible. Thanks, Luvensky!
Greetings Trish,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Luvensky, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Brandon should be recognized for his outstanding customer service skills and friendliness. He handled my reservation in minutes whereas before other customer service specialist were not helpful.
Greetings Peggy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Brandon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Tonya,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Leonel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles