Overview
HotelPlanner has a rating of 4.3 stars from 2,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
I asked for one room for two people. He sold king as only option. Sold protection as if included in nightly quote. Agreed to quote totally unaware of up charge or most expensive room available. Typical salesman.
Edgar did a great job helping me to make a reservation for my nieces wedding. At first, he had the wrong hotel, but when he listed off the address, we figured it out, and he was able to quickly change to the correct hotel in Ohio. He was very helpful.
Greetings Rachel,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Tomas was professional and proficient and represented Holiday inn very well! My experience with Tomas was very good but I can't fully enjoy that experience due to having to insert time and effort into this review, it is late at night, i have only one eye and the fact that i have to input 100 characters in order to give Tomas positive review is very annoying!
Greetings Dennis,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Tomas, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- West Palm Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Penny,
Thank you for reaching out! I am pleased to inform you that a full refund of $599.77 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Kindly,
Melanie Planelles