HotelPlanner has a rating of 4.4 stars from 2,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Very helpful and eager to assist and answered many questions and concerns
She passed me on to the person that could help me.
Very pleasant to work with and I believe I got the best deal on the room
Shannon was very professional and easy to work with. She made my reservation effortless.
Angel was very professional courteous and efficient.
Richard was very helpful and answered all my questions.
Great customer service. Very pleasant and easy to work with.
Thanks Maria, for being so kind answering my questions about our hotel reservations!
He was very kind and thorough. Repeated very back to me. Very pleased 👍
Explained very well and understood strait to point
Neal was very accommodating and attentive to my needs.
Sarah Jane was very nice to work with, we had the reservation done pretty quickly!
Answer: I attempted to email, submitted a support request, called numerous times, requested call backs (received 0), attempted to chat and was continuously ignored or "disconnected", never once reaching anyone that would or could help me. Customer Service at HotelPlanner is nonexistent.
Answer: HP's staff is full of deceitful and despicable liars. Do not use HP for planning any trips if you wish to have smooth, happy travels.
Answer: Just do not use! HP is awful and they will spoil your travel plans!