Overview
HotelPlanner has a rating of 4.4 stars from 2,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Brandon helped me decide to book my reservation by answering a few questions.
Hello Jan,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We are pleased to hear you had such a lovely experience with Brandon, we take pride in our customer service and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Agent was very helpful and friendly, understand what I needed.
Good Morning Rhonda,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help!
Kindly,
Melanie Planelles
Unhelpful and rude, gave me a text message including the 0000 so you can't even just click on it…
Lauren was super helpful and very friendly! I'm completely satisfied with my experience. Thank you!
Having trouble with my card. And finding a hotel for a handicapped person.on a very busy weekend.
I was given great service when I was inquiring about a possible room rental.
Courteous and helpful in explaining room options. Not anything more to add.
Lisa was very helpful. She helped me find rooms for my budget.
Agent was polite. Getting a reservation was Trouble free and pleasant. Helpful and quick.
Nice and patient easy to talk to and book room efficiently
Michael was thorough, efficient and knowledgeable as well as extremely courteous.
Steve was curious and thorough in making our reservation
- Visit Website
- West Palm Beach, Florida, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Morning Laura,
Thank you for your feedback. We are glad to hear your team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles