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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 3,393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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Hotel Planner booked reservations for the incorrect date and failed to previously advise that the fee was non-refundable; how can a business make a mistake and fail to refund my money for a service that I will not receive and can not use!
Jorge was excellent in helping me find a room and within the area I needed.
Called to make a reservation. Rene was Bart pleasant and happy. Easy to work with.
The gentleman did a good job with reserving my room
She was very helpful.
I was very happy.
She is amazing
Thank you
Excellent! Less than a minute wait time on the phone. Very friendly and helpful.
Told to book and it could be cancelled at no charge if done with a few days as this was a month from date of booking. Cancelled within a two hour period and they told me the charge would be 30% for cancellation.
Ebony was excellent on the phone assisting with my reservation. Very friendly and professional. I did forget to ask about the NCORP group discount for the room. Is it possible to adjust the rate for that discount?
I was helped by the most helpful young lady ever. We almost got a room in another state but due to her professionalism ensuring everything was correct we found out the mistake and got it solved very quickly. Much thanks for the great service. It was greatly appreciated.
Mildred was excellent at finding me a room to meet my needs. She took the time to ask and got me the right room and travel protection for the off chance that my trip is messed up (*planes). Speaking with a person is important! Thanks for having such a great customer service representative!
Hello Amy,
We're so happy to hear from you! We're delighted to hear that you had such a great time booking your reservation with Mildred, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hello Betty,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called to confirm information on amenities at the hotel prior to booking a reservation as I received some info from a guest staying at the hotel that posted amenities on the website were not available. I wanted to speak with the hotel directly but the representative did not have a direct number to the hotel. It was confirmed by the reservation team that the pool is open and functioning and that they have a nightly reception. Both turned out to be incorrect. Apparently there is no or limited information transmitted to reservations department from the hotel. I would have been extremely angry had I booked a reservation at the residence inn in Poughkeepsie NY to find what had been confirmed by the reservation department was in fact not correct upon arrival.
You did a fine job, my frustration comes from my not being able to book online and now calling I have to spend $200 more to book with you over the phone. I will look for a different hotel as their are many options.
Hello,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I wanted personally Thank Jennifer for assisting me with my hotel reservations. She was so kind, warm, and extremely professional. She is truly an asset to your organization. It was such a wonderful experience! I will happily return for all future reservations! Thank you so much!
Hello Alison,
Thank you for taking the time to provide us with such lovely feedback, we greatly appreciate it! We are delighted to hear that you had such a great time booking your reservation with Jennifer, we love knowing we have people in our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lori,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles