Overview
HotelPlanner has a rating of 4.3 stars from 1,754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Early morning reservations made with Zoila today. Very nice and humorous personality! Great job!
Thankyou!
The lady was nice and helpful
Me having to fill this out is not
Hello Jeffrey,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She did a very good job in helping me with my problem.
Hello Uhrico,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are so pleased to hear you had such a great experience booking your reservation and that our agent was able to solve your problem, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
To care of me fast and efficiently. This is my review, Not yours...
Hello Bruce,
We appreciate you taking the time to give us a 5-star review! We are so pleased to hear you were able to book your reservation efficiently and in a timely manner, we aim to provide the best service for every customer and were glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Efficient, clearly spoken, polite, pleasant, courteous.
Hello Jami,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We understand the importance of a hassle-free booking, and we're happy we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called to inquire about the amenities & was disconnected.
Good Morning Cheri,
Ensuring your comfort and satisfaction is our utmost priority, and I'm here to help. Please let me know how I can assist you further, and I'll be more than happy to address any questions or concerns you may have. Feel free to contact me personally at Melanie.Planelles@HotelPlanner.com. I look forwarding to hearing back from you!
Kindly,
Melanie Planelles
Excellent. Efficient. Knowledgeable.
Helpful. Applied discounts requested.
Hello Dorothy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing excellent service and support is at the heart of what we do, and knowing that we've met your expectations means so much to us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Brandon helped me decide to book my reservation by answering a few questions.
Hello Jan,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We are pleased to hear you had such a lovely experience with Brandon, we take pride in our customer service and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Joyce, the representative, was very informative and pleasant. She answered our questions.
Hello Grace,
We're delighted to hear that Joyce provided you with informative and pleasant service! At HotelPlanner, we strive to ensure that our representatives not only meet but exceed your expectations. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Asked about facilities. Answered politely and efficiently
Good Morning Laura,
Thank you for your feedback. We are glad to hear your team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Agent was very helpful and friendly, understand what I needed.
Good Morning Rhonda,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help!
Kindly,
Melanie Planelles
Lauren was super helpful and very friendly! I'm completely satisfied with my experience. Thank you!
Unhelpful and rude, gave me a text message including the 0000 so you can't even just click on it…
Carolyn was very friendly and very helpful with making my reservation
Courteous and helpful in explaining room options. Not anything more to add.
Lisa was very helpful. She helped me find rooms for my budget.
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- West Palm Beach, Florida, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heidi,
Thank you so much for sharing your positive experience with Zoila! We're thrilled to hear that she provided excellent service and left such a positive impression, we love knowing we have people on our team willing to go above and beyond for our guests! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs.
Kindly,
Melanie Planelles