Overview
HotelPlanner has a rating of 4.3 stars from 1,759 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Courteous, professional and knowledgeable of the task
I booked 2 nights 1 room at Best Western in Pompton Plains NJ through HotelPlanner for total of 276.47. Everything was good up until my mom got a call in the morning that my dad is really sick and we had to go home, back to NH. Now I called HotelPlanner and they said they can refund me for the night I didn't stay at. It's been 2 Weeks and Counting, I have called several times and left humorous number of voicemails. I call and they redirect me to a woman who never answers or even responds. I called again 4 days later and they did samething, after I asked nicely to not redirect me to that woman. I hung up, called and asked again for a good 5 minutes finally the girl didn't redirect me to that lady. But, They are still leading me on, telling me they will refund me, they just have to talk to the hotel manager and get the receipt of the night I stayed for and then they will refund me. I have the receipt but for some reason and I don't know why but they have to talk to the hotel manager, they can't just take my receipt I got from the hotel. I called the hotel manager and she told me there is no one by that name that called or left her any voicemail messages. So if it is 2 weeks and counting, I shall just say that my $138.23 is not ever gonna be returned back to me. They ripped me off and I hope you take my advice and not go with this site because if any problem randomly occurs at all, they won't resolve it. They'll keep you hanging. Also, they deleted my bad review on Facebook so they're just trying to lure people in thinking that this company is worth 4.4 star rating when they aren't worth that. Because they ripped me off a lot of money, I am never recommending this site to anyone. Because this happened to me, then I know for sure I am not the only one that this is happening to.
Greetings,
We appreciate the opportunity to review you concern and apologize for this experience. Our reservation specialist was able to contact the hotel on your behalf and the reason that you were not yet refunded was because the hotel was having a difficult time locating your reservation.
HotelPlanner was able to provide the hotel the company’s internal information over the course of the date that you booked your reservation and the hotel was able to locate the reservation under a different person’s name so unfortunately HotelPlanner was not made aware that you modified the name on the reservation internally with the hotel which led to the confusion and refund not yet being processed.
Nonetheless, the hotel was able to provide the requested documentation to our reservation specialist and you have been issued a refund for the last night of your reservation that was not utilized. Please note that refunds do take between 3 – 7 business days for the funds to be allocated back to your account.
Regards,
Hotel Planner Management Team
Excellent service and courteous and timely response
Hello Danny,
We're so happy to hear from you, thank you for taking the time to provide us with feedback! We are delighted to hear you were able to book your reservation with ease and in a timely manner, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
We attempted to make a reservation with the hotel hyatt in the meadowlands in Washington pa. The person who got on the phone represented theirselves as the hotel and took our information she told us it.was ahold on card she also gave no information that let us know she was not the hotel we had called.no room or confirmation eitherand at no time did she tell us it was nonrefundable. An hour later at te store the card was declined due too the person who scammed us had taken the funds from our account causing our normal bills that would be Coming through to overdraft our account several times. Also causing issues with wedding plans we were making to the point to cancellation we called to cancel and we were told the funds would be refunded and she said it would be back on our card with 7 12 days.we recieved an email talking about a voucher for our amount.H******* we need our funds back in our account to pay our regular bills that have been reversed due to this scam.we already contacted our bank.to report this scam of a company we also will be filing a police report and contacting kdka to report this fraud. We contacted the hotel and they said the reservation had been put thru expediia for may20 and canceled but this scammer never mention expedia and also lied many times. Also contacting the Better business bureau and the federal trade commission
Refund our money to our account we can't use a voucher.
Greetings Greg,
Please email me with your booking information so I can look into this further for you. My email is Rachel.Spurling@HotelPlanner.com.
Regards,
Rachel Spurling
Wonderful young man. He helped me though the booking a room
Good Afternoon Tom,
Thank you for sharing your positive experience with us! We're delighted to hear that our team member provided you with exceptional assistance during your room booking process. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Reservations complete in less then 5 minutes! Same rate as all third party sites
Hello Jeff,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs.
Kindly,
Melanie Planelles
Edgar was very helpful very kind and patient helped me and answered every question.
Hello Barbara,
Thank you for taking the time to reach out to us and providing us with such lovely feedback! We are delighted to hear you had such a wonderful experience booking your reservation with Edgar, we always strive to provide the best service and are glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She has a very pleasant speaking voice. Gay really good information.
Hello Angela,
Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with is. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very pleasant...helpful and knowledgeable.great customer service
Good Morning Lisa,
Thank you very much for your kind words! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Kindly,
Melanie Planelles
Very friendly and knowledgeable with conducting my reservations.
Hello Tommy,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help!
Kindly,
Melanie Planelles
Michael took care of me. He was very pleasant and explained everything in great detail.
Hello Marcie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing excellent service and support is at the heart of what we do, and knowing that we've met your expectations means a lot to us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Had an easy and smooth booking, she was excellent!
Hello Gonzalo,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We take pride in our customer service, and it's always rewarding to know we've hit the hark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
The planner was very thorough and a pleasure to talk too.
Hello Jerry,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help!
Kindly,
Melanie Planelles
Speak and clear. Easy to communicate.
Patient and nice to talk to.
Hello Cuong,
We appreciate you taking the time to provide us with feedback! We understand the importance of a hassle-free booking, and we're happy we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Tim gets a perfect 10 for friendly and efficient service. Thanks
Good Morning Laurin,
We are so pleased to hear you had such a great time booking your reservation with Tim! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Lindsey was professional and very helpful in getting this done on such short notice, MUCH APPRECIATED
Good Afternoon Jack,
We're so happy to hear from you, thank you for your valueable feedback! We are absoultely overjpyed tp hear you had sucg a lovely exprience with Lindsey, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Brandon has dealing with people skills give him a raise immediately
Good Morning Rodney,
Thank you for providing us with such lovely feedback, we greatly appreciate it! We always stive to provide the best service, and we're glad to hear our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
He was personable and helped me with my questions.
Hello Rayna,
We appreciate you taking the time to write us a review! Providing excellent service and support is at the heart of what we do, and knowing that we've met your expectations means so much to us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Outstanding. Thorough and pleasant. A wonderful experience.
Hello Tim,
Thank you so much for your kind words! We're thrilled to hear that you had an outstanding experience with us. Providing thorough and pleasant service is at the core of what we do, and we're delighted that we could meet your expectations. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Excellent. Great customer service. As usual. Expected no less. Outstanding work
Hello David,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Belinda,
Thank you for your lovely feedback! We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles