HotelPlanner has a rating of 4.3 stars from 1,754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Richard was very helpful and answered all my questions.
Thanks Maria, for being so kind answering my questions about our hotel reservations!
Great customer service. Very pleasant and easy to work with.
Having trouble with my card. And finding a hotel for a handicapped person.on a very busy weekend.
Explained very well and understood strait to point
Sarah Jane was very nice to work with, we had the reservation done pretty quickly!
Neal was very accommodating and attentive to my needs.
She passed me on to the person that could help me.
Answered my question even though I dislike the answer about pet fees…….
The person assisting me was polite and answered my questions.
He was very kind and thorough. Repeated very back to me. Very pleased 👍
Very pleasant to work with and I believe I got the best deal on the room
Answer: I attempted to email, submitted a support request, called numerous times, requested call backs (received 0), attempted to chat and was continuously ignored or "disconnected", never once reaching anyone that would or could help me. Customer Service at HotelPlanner is nonexistent.
Answer: HP's staff is full of deceitful and despicable liars. Do not use HP for planning any trips if you wish to have smooth, happy travels.
Answer: Just do not use! HP is awful and they will spoil your travel plans!