From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,194 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
I called to check rates on a room, she was rude from word one. She clearly didn't want to be there. I work at a hotel in New Hampshire as well and I would have been fired on the spot if my manager or owner heard me speak to a guest or potential guest the way she spoke to me. I was so excited to book a stay there, but her hanging up on me when I was in the middle of a sentence is the epitome of terrible customer service. I'll just book at the regal where I have been treated with respect in the past.
Great service Emily was exceptional very kind patient and helpful
Hello Lucinda,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My AA flight was canceled, AA offered the Hampton Inn, however, I preferred the Westin being familiar with the chain. On the Westin website the price per room was $119.20 (US) however, when I called the reservation number and spoke to Joel he said based on availability the rate was now $220 and only 4 rooms were available. Even though I told him the official Westin website was significantly less he would not honor that price but again based on availability the price was $236.36 with tax recovery and fees. I felt pressured and booked the room with my AMEX card. When I arrived at the hotel I noticed it was not very busy and the front desk said they only were at 25% occupied! Joel simply did not tell me the truth and overcharged me $100. This is NOT the way to do business and I am extremely disappointed in the Westin allowing such a flagrant lie. I doubt I will ever do business with Westin again.
Very pleasant experience. The first hotel was booked. Marco worked hard to find another hotel for me
Hello Juanita,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
George was very helpful to take care of my situation
Hello Ricardo,
Thank you for your feedback! We are happy to help that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called... once I got passed the gauntlet of useless phone prompts, I reached Alexander. Had a little challenge with his accent but eventually we made a good time out of it...
Hello Bill,
Thank you for your feedback! We are pleased to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
This guy did an amazing job very professional. He helped this United States retired sergeant get a room.
Hello Elizabeth,
We appreciate the time spent to share your experience and look forward to helping you book your next stay! Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Pleasant and very helpful, knowledge of the area and offered excellent suggestions. A very positive personality.
Hello David,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Mr.James was very courteous and helpful, was able to make the changes that I needed.
Hello Mary,
Thank you for taking the time to give us a 5-star rating, we greatly appreciate it! We always strive to provide the best service, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Reservation made received and confirmed all in lest than 4 minutes.
Hello Sadie,
We appreciate the time you spent to share your experience and we look forward to helping you book your next stay. Thank you for allowing HotePlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great very good very helpful was patient deserves a raise
Hello Greg,
Thank you for taking the time to provide us with feedback! We are so happy to hear that our team was able to assist you with your reservation, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very helpful! Provided answers to all my questions!
Hello Kelly,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Awful! I could not understand anything.
I thought I was speaking to someone directly at the Best Western in Brookfield, MO
I was told nothing about a penalty and knew nothing about refund protection until I read on my confirmation. Real scam!
Hello Mary,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with your concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly, Melanie Planelles
Felix was very professional making my reservation. Thanks
Hello Randi,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Representative assured me I was getting conference rate multiple times. I find out the next week I have been charges $50 more per night than the conference rate
Greetings John,
I have exciting news for you! I am pleased to inform you that a voucher of $455.84 has been issued to you, keep an eye out for it on your email. To make use of your credit (voucher), you can do it through our website, https://www.hotelplanner.com/ or directly by calling our customer service lines at 1-866-684-9824 or 1-800-760-7718. Your hotel room voucher is applicable towards a single hotel reservation booked on Voucher.hotelplanner.com. You may book a hotel reservation greater than your voucher amount by using your credit card for the remaining balance after the voucher is applied on the checkout page. Remaining amounts of $50 USD or
Greater will be reissued in a new voucher to be received via email. You can select any hotel worldwide,
For any stay dates that are available to book on Voucher.hotelplanner.com. You can book the rooms yourself on Voucher.hotelplanner.com like you normally would and choose the Voucher option at checkout.
Voucher Terms:
- Your free rooms, must be booked through Voucher.hotelplanner.com (not our apps)
- Your grand total including all tax recovery and service fees, but exclusive of fees charged directly by the
Property (found in the Misc. Fees/Policies section) must be the same or lower than your voucher amount
- You can only book one single transaction
- You cannot apply the voucher to an existing booking as a credit or refund
- You must book a "Pay Now" rate type
- No changes or cancellations are allowed after booking
- Your voucher can not be split between multiple bookings
Kindly,
Melanie Planelles
Associate provided detailed information and amenities of the unit. Was very knowledgeable of all pricing options including parking. I promptly scheduled an in-person tour based on my high interest in this property.
Hello Ken,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a lovely experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for our future travel needs!
Kindly,
Melanie Planelles
Friendly and Professional. Midway Inn took a load off my mind.
Greetings Sybil.
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
She is very helpful and easy to understand. I will tell my friend to contact her for next reservation.
Greetings Michael,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very helpful, took the time to confirm with the hotel that our dog was welcomed
Hello Halla,
Thank you for taking the time to provide us with a 5-star review! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Nor was very informative. Overall, it was a great call.
Hello Blaine,
We're so happy to hear from you! We understand the importance of a hassle-free booking and we're happy we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles