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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,192 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
GODPOWER, JAKE. HOW WILL YOU FEEL IF GOD'S POWER REIGNS DOWN UPON YOU?
You stole $211 from me by never mentioning this amt. When I asked about a cancellation policy.
H*******. You can't hide from HIM. *******. Make this right.
Jennifer was cheerful, polite, so helpful, even finding a discounted room price for me! Great service! Thanks, Jennifer!
I had a question about contacting the hotel directly and he was able to send me the phone numbers through a text and it was easy and quick and appreciated. Livenski was his name
Hello Michelle,
Thank you for taking the time to provide us with feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was checking rates and availability on a room for later in July and she was very helpful.
Hell Luann,
Thank you for taking the time to provide us with feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Kennelyn was very helpful. When the first hotel would not work for us, she found a room at the Ramada for the day we needed. She was very thorough in providing all the information.
Hello Sharon,
Thank you for taking the time to provide us with feedback,w e greatly appreacite it! We are dleighted to her that you had such a great time with Kennelyn, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Wonderful. Very polite and nice and super helpful and understanding
Hello Lane,
Thank you for taking the time to give us a 5-star rating! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Meanie Planelles
I'd like to recognize Zoila for her friendly attitude and excellent customer service that goes above and beyond the expected. It keeps me coming back time after time. It's always a pleasure to be greeted by her warm smile!
Hello Mary,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great time booking your reservation with Zoila, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Excellent. Kevin was very helpful and personable. He was easy to speak with.
Greetings,
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
He worked until he found me a double bed suite he was very patient
Hello Tracey,
We're so happy to hear from you! We understand the importance of a hassle-free booking, and we're happy we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I am completely dissatisfied. I am mad, it was in a bad location, no where to park. You charged me 252... dollars and I finally got back 153. I want my full payment refunded. It was in the worse area you can find
Feared for my family well being. Cancelled within the fist 5 minutes.
I tried reaching the actual hotel property and was disconnected three times. So I called the reservation line and was so thankful to find a friendly and helpful human on the other line. Lekeisha was prompt and organized and we had some laughs as well. Fantastic customer service! Zero issues on my end.
Very helpful person assisted me to book a last minute suite.
Very nice and pleasant but the hotel didn't allow early check in so I went elsewhere.
Zero experience should be shut down. I tried to get the help I needed but all they care about is the money I had a disabled child and they didn't care about space just money and decline us because of lack of service crazy
She's was absolutely terrific and so patient with our troubles. We are from another state and having card problems.
My brother was discharged unexpectedly from the hospital he had no place to stay I called to try to book him a room until I could get up there in three days. Unfortunately your reservation does not take payment over the phone they said I had to be there. But the gentleman I spoke to was kind enough to give me the phone number to the front desk of the hotel so I could call and explain what was going on and see if I could possibly get my brother around booked for three days till I could get there so he does not have to sleep in the woods
Awesome! Had trouble entering my card and Rachel was able to offer an alternative method of entering my card number. She was so pleasant!
James was extremely friendly and kind which is hard to find these days in the service/hospitality industry! He solved my problem in 10 minutes after trying to do it online for daaaays!
Hello Jason,
We're so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called to check rates on a room, she was rude from word one. She clearly didn't want to be there. I work at a hotel in New Hampshire as well and I would have been fired on the spot if my manager or owner heard me speak to a guest or potential guest the way she spoke to me. I was so excited to book a stay there, but her hanging up on me when I was in the middle of a sentence is the epitome of terrible customer service. I'll just book at the regal where I have been treated with respect in the past.
Hello,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Great service Emily was exceptional very kind patient and helpful
Hello Lucinda,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary,
Thank you for taking the time to give us a 5-star rating! We take pride in our customer service, and it's always rewarding to know we hit the mark. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles