From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,163 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Alexandra was very friendly and helpful. Very happy with the room rate we received!
Tyler was very knowledgeable. He helped us find a room within our budget. He was courteous and helpful. You have a great employee.
Absolutely awesome! Great customer service skills and pleasant attitude!
Excellent, professional, friendly, pleasant. Lauren was great
She was Warm friendly understanding accommodating. Very nice representative
Hello Ed,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I really enjoyed making my reservations with this agent because of her experience and attitude.
Hello Larry,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Quick. Easy. Polite. Great experience! Got a room for same day at a reasonable rate and would recommend to anyone!
Great job.very kind and helpful. I don't want to type anything more
Lauren was great n very helpful. Easy to work with and very friendly
Hello Richard,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I asked her specifically if it were extended stay. She said no. But it is. I'm pissed.
Hello Tom,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
I called to get a room for before check in. She quoted me almost double of the price in Expedia. She wouldn't budge on the price. This isn't customer service.
Hello Kristine,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Maria was incredibly helpful and patient in helping me reserve a room at a reasonable price.
Hello William,
We appreciate you taking the time to provide us with feedback! We are delighted to hear that you had such a great time booking your reservation with Maria, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Angie was super friendly and helpful! All of my questions were answered very professionally.
Hello Robert,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Paige was very helpful with walking me thru the process. Had a problem with my card. She waited with me on hold u til I got it figured out on my end probably took 15 minutes she was super helpful and above and beyond patient with me. She has great customer service and should be treated as a very valued employee!
Greetings TJ,
Thank you so much for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great time booking your reservation with Paige, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I was quoted a price for two connecting rooms. When we arrived at the hotel, we were booked only one room for an exorbitant rate! One star rating is generous! Do not use hotelplanner.com
I was trying to book a last minute hotel room, but the reservation person made me feel uncomfortable and pushing me into buying the room right then. He acted very odd, I finally had to say I was going to book at a different hotel company and hung up.
Hello,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with your concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
I just had a phone call to confirm my reservations, and fix a problem that I thought I had! I am not computer savvy, and Joyce helped me immensely! She also found out that my hotel reservation had been canceled. She was so calm and friendly it helped me through this very stressful moment of thinking I did not have a reservation for my sister, my mother and myself for my mother's family burial. She really really listened and helped me out! She couldn't figure out either why My reservation was canceled so it turned out to be a blessing that I called in because I cannot find any of my paperwork online for my reservation! Thank you very much, Joyce!
Greetings Cindy,
Thank you for taking the time to give us a 5-star review! We are delighted to hear that you had such a great time booking your reservation with Joyce, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Melanie.Planelles@HotelPlanner.com
Absolutely awesome service. Was looking for specific dates, dog friendly 2 bed, & best value. 10+ 🌟 He delivered in a friendly & efficient process of checking multiple properties.
A valuable asset to the company. Well done Gustavo 🙂💯
Hello Susan,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Decided at the last minute to do a road trip to Erie PA. We had no idea where we were staying and all hotels were sold out. Hugo was very helpful finding us our home away from home!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judi,
We're so happy to hear from you! We understand the importance of a hassle-free booking, and we're glad we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles