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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
He did not listen my questions and he was short and curt.
Chelsea was pleasant, efficient and explained everything every thing about my stay.
Amanda did amazing job, she worked fast and got the problem fixed
Outstanding- the operator was courteous and helpful. We were able to complete the cancellation
Jazz was very helpful in answering my questions and helping with the booking. She was patient and reassuring
Quoted me a price for 3 nights, and charged $1000 and only booked me for 1 night!
I was told the price for my reservation was $223+tax. I was billed $403. I call your company twice and spoke with representatives and requested cancellation of the reservation. The first one said no the second called the hotel who approved the cancellation at no charge to you.If I don't get a full refund I will report fraud to the credit card company.
Frustrating. I asked for the hotel phone number and he wouldn't give it. I'm coming down for my grandson's wedding and thought maybe they had blocked some rooms since there are no rooms available. I thought maybe the hotel would know this information but Leo said they wouldn't know to call back in 2-3 days.
Excellent. Helpful, friendly and informative.Answered all my questions
She was friendly, knowledgeable and helped me secure an affordable room.
I called and Manuel introduced himself and immediately & professionally responded to my questions.
Very courteous. Attempted several times with success in booking a room which fit our requests and rate we could afford. Wonderful experience with him.
The guy I talked to was no help at all. Transferred me to another number and they hung up on my.
Got the wrong department and I still got the right help.
Hello Francisco,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hugo was polite and very informative about making the reservation for the Hotel.
Hello Carol,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Carlos made it quite easy to reserve a room. He was polite and patient. He spoke in a voice I totally could hear
Greetings Lawrence,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I had a good experience with my reservations I'll be in Atlanta on January 9th the person I spoke to was very pleasant and did a great job
Hi there!
We appreciate the time you spent to share your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Friendly, kind, answered all my questions
Thank you so much for your help find my vacation
Hello Hallie,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Kayla was very professional. At the same time she was very kind and courteous. I enjoyed making my reservation with her.
Hello Linda,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great time booking your reservation with Kayla, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Alexandra was very friendly and helpful. Very happy with the room rate we received!
Hello Judi,
We're so happy to hear from you! We understand the importance of a hassle-free booking, and we're glad we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles