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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Excellent, room not available at desired location but agent was able to find one near by with a good rate
Sergio was able to ensure that I successfully added lodging last minute to my existing reservation without causing any disruption in my plans or causing additional stress.
Smooth and simple. Tyler did a great job. I do not have time to write that much 😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁
Good Evening Dan,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very clear, professional interaction with Linsey. She was a pleasure to work with and we are looking forward to our visit.
Hello Curtis,
Thank you for your feedback! We understand the importance of a hassle-free booking, and we're glad we could provide that for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I called the phone number from the Hotel website and believed I was speaking directly with Hilton Hotel in Pflugerville, TX and Baton Rouge, LA, only to find out my reservations were made through a third part vendor. This was not disclosed sure the phone call nor was I advised of the fee charged 3 times. I will be disputing these charges with my credit card company and my bank.
Very helpful to me & very explanation with me as well
Greetings Ramona,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Tried to book 3 rooms asked for a govt per diem rate - couldn't offer it then I asked for the tax and fees per room kept giving me the total for all three rooms and when I clearly asked for the taxes and fees per room I was transferred to service line that then disconnected me
Good Evening Marlynne,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Ethan was fast and knowledgeable. He got me into a great room and explained every step in a polite fashion.
Hello Holly,
Thank you for your feedback! We are delighted to hear that you had such a lovely experience booking your reservation with Ethan, we love knowing we have people on our team willing o go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Excellent. She was pleasant and happy. Very helpful and accommodating
Hello Bobbie,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very pleasant, helpful and professional. Was able to answer all.my questions. Reservation was completed In minutes.
Hello Kathryn,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
He helped me get my room without any issues. Quick and easy process.
Hello Kirsten,
Thank you for taking the time to give us a 5-star rating! We are happy to hear that you were able to book your reservation with ease and in a timely manner. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Miguel was knowledgeable, very helpful and personable. I appreciated his thoroughness.
Hello Jan,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
From the minute Lauren answer the phone with a friendly hello, I knew I was in good hands. Her patients and explanations were helpful and respectful. She had a great knowledge of the hotel and all that was offered.
Hello Natalie,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great time booking your reservation with Lauren, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
When I was asking her questions, she seem to get frustrated with me, that is what I sense
Good Evening Tori,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
I had a question about the pet policy which I could not find, so i called reservations. The person seemed unwilling or unable to answer most of my questions, she seemed overwhelmed by me asking two questions, and seemed to have an attitude when I persisted in trying to get an answer to my question. She hung up on me. This person does not belong in a customer service. Obviously, I will be finding another hotel.
Good Evening Kristen,
We apologize for this interaction, but I’d love to assist you! Please reach out to me with any further concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
She was very friendly and helpful. She went out of her way to check another price for me
I wanted information about pet fees and accommodations for Thursday- Friday, 29-30 August 2024. Jennifer looked up the information and informed me that pet fees were $25.00 per night and there were a few rooms available. She was very professional, friendly, and accommodating.
A very pleasant experience! Sarah Jane was very helpful and secured our reservation quickly. Thank you!
I called the first time the 800 number and the guy hung up on me. Amanda did a terrific job one to 10. Obviously it is a ten.
He did not listen my questions and he was short and curt.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles