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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
I appreciate being able to understand her. She was polite and efficient.
Jose was kind and very helpful.It was a pleasure talking to him.
Hello Denice,
Thank you for taking the time to provide us with feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Salvador was truly helping in getting room booked.
Hello Patti,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Jarvis was very courteous and put me on a brief hold so that he could obtain the info that I needed regarding parking at the hotel. He was very knowledgeable and answered all of my questions.
Hello Rosa,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear that you had such a great experience booking your reservation with Jarvis, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Jan was able to book a room for us (Room 302 in Pelham AL) and got it right... DESPITE the problem of hearing me. The rain was coming down so hard and loud. Could barely hear him. Told him he definitely earned his pay, today.
Hello Mark,
Thank you for taking the time to provide us with feedback! We are delighted to hear that you had such a great experience with Jan, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel needs!
Kindly,
Melanie Planelles
Erwin was thoughtful and caring. He helped us book our room expeditiously.
Hello Terry,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I was having difficulty with the online reservation, so I called the hotel directly. Kieanna was so helpful, and she found a better price than the website. I would have never known about my AAA discount without her help- I'm SO glad I called!
Hello Karen,
Thank you for taking the time to give us a 5-star rating! Providing exceptional service is at the core of what we do, and we're glad to hear you had such a wonderful experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Customer above and beyond. Wish we could clone him.
Greetings Sylvia,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Tyler helped me book a room for my mom during a flood event. I was panicking and he was calm and patient.
Hello Phillip,
We're so happy to hear from you! We are delighted to hear that you had such a great time booking your reservation with Tyler, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep s in mind for your future travel needs!
Kindly,
Melanie Planelles
Leobardo went above and beyond La trying to find an available room for me Very professional and compassionate
Hello Evelyn,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The Clerk was very attentive and a good listener. The booking was in a short length of time. Very proficient.
Greetings Sadie,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The young man Armando did a wonderful job trying to help me find a hotel.
Greetings Danita,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
We called the number advertised for the Homewood Suites.in Fredericksburg. I talked with Tyler who told me he had a room available. The room advertised for 237. When we got our receipt when we checked in we were charged 329 which included a charged for a tax recovery fee?!?! No one mentioned that! The hotel also when we checked in charged us 200 plus another fee of 50.00 why the hell are we paying for a room twice if we prepaid we prepaid. Why are they charging you again. This is the biggest scam I have ever seen. What I have learned? Do NOT reserve a room anymore and give a card number. This honestly needs to be checked out and STOPPED!
Hi Kendal,
I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H for your reservation. Please feel free to send the itinerary number to me personally via email, my email is Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you!
Kindly,
Melanie Planelles
We had a pleasant experience speaking with Tyler. Very professional and courteous. Great customer service. Repeated everything back to us to clarify understand.
He was very accommodating to my needs as a wheelchair bound veteran.
Hello Jerome,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Called to book 2 rooms when I questioned what she told me was rude and then hung up on me
Hi John,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
It was great and a nice experience
Thank you for that
Hello Amanda,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Ramon was awesome! Knowledgeable and quick. Very polite.
Hello Christie,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My ahent was very helpful and informative. I enjoyed working with her. Fabulous to be able to talk to a real person.
SueB
Hello Sue,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
This young lady did a great job assisting me through the booking process. Very professional.
Greetings Christopher,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Trying to get my family out of harms way for the hurricane. The service I received from Shaun was exceptional! He was able to place my family and our dogs in a nice, safe hotel. Thank you.
Hello Matt,
Thank you for feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles