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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,149 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
I told her three times not to charge my card and she did it anyway. Then proceeded to sende to someone that wanted to cancel and charge me anyway!
Spoke clearly and his mannerisms was very good. He took time with me and if I didn't understand something he explained it to me.
Gabrielle is a perfect person to work with the public. She immediately made me feel at ease and comfortable by suggesting and working out this alternative hotel arrangement after my chosen hotel was unavailable at a reasonable price. I am a Sr.Citizen and pleased that she assured me she would call me right back if we were disconnected. Thank you for her wonderful assistance.
Chris Fisher
I thought it was speaking directly to the hotel. When I was quoted a price when it went through on my card, it was not the same price as I was quote
She was pleasant and helpful, I made a request and she assured me that she noted it. It is greatly appreciated. I have an 89 year old mother and requested adjoining rooms.
Lauren was very easy to understand and answered all of my questions.
I have hearing issues and her help was greatly appreciated 😀
Lauren was especially courteous and efficient. She explained everything very clearly and did a great job.
Called directly to make Reservations at Manhattan Beach Residence Inn… Loved actually talking to a live person that was so helpful & professionally knowledgeable about what I wanted regarding my stay at Residence Inn. We have stay at Residence Inn for many many years & have never been disappointed. Highly recommend!
I was told I could change my reservation but the insurance said it had to be medical or job related. I asked if my niece open mor rooms I could change my reservations. Now my niece has canceled the wedding. The insurance doesn't cover this.
Very pleasant - the lady was well informed and personable
I just reserved a room for my mother & I to attend her grandsons wedding. Little did I know booking a room was going to be difficult! Thank Goodness for Joyce to assist me & find me exactly what I was looking for! I look forward to my room in November! Thank You Joyce
Thought I was talking to hotel directly, not some scammy trap to get hotel reservations not directly from the hotel. I was stupid not to hang up on them but anxious to get reservation for friends coming from overseas. Never again. Price went up during conversation (oh, looks like a block of rooms was just sold), had to accept one day penalty to cancel on a 2 day stay weeks away... think they even charged me for some dubious cancellation thing besides. My fault but what scum... should have hung up
Great experience! The person was helpful, patience. Quick and accurate. Friendly. Made process pain free.
Jennifer was lovely! Checked the options I requested.
Darla greeted us with a kind smile and joyful
Spirit and gave us 5 star service all the way! She handed us bottled waters jn a cute bag and cookies upon our arrival! She truly made our stay so special! Thank you Darla! You are anaxing!
Karen could not quote me B W Rewards rates for a room. She was quoting rates double what I saw online. What is going on?
Excellent. I was informed on the costs of our stay and cost of park and fly.
Hello Linda,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Doesn't want to do his job and at all and in fact is stealing company time and money by not doing their job
Hi Lucas,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
She was absolutely amazing & quite frankly heaven sent.
Hello,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Grover,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles