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HotelPlannerReviews 2,145

4.4

From the business

HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...


hotelplanner.com
Founded in 2003
West Palm Beach, Florida, United States
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HotelPlanner Reviews Summary

HotelPlanner has a rating of 4.4 stars from 2,145 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.

This company responds to reviews on average within 1 day
Alabama
1 review
0 helpful votes
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Mr Gregory Shullek
September 24, 2024

Excellent from Andy! Got it done at a price that made sense

Date of experience: September 14, 2024
Texas
1 review
0 helpful votes
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Thank you
September 24, 2024

This person, Ivory, was kind and very helpful!
I made reservations for 2 rooms, total of 4 family members! Thank you!

Date of experience: September 14, 2024
New York
1 review
0 helpful votes
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SUPER unfriendly
September 24, 2024

I called to ask if they had internet and power, before booking, because allot of people don't. Her response was cavalier and condescending. Thankfully, I looked deeper into the safety of your establishment and found reviews suggesting drug activity, so we found accommodations for elsewhere.

Date of experience: September 14, 2024
Colorado
1 review
0 helpful votes
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Hugo was amazing!
September 24, 2024

Excellent info coverage. I will book, again! Charges explained, local verified, directions given, patient, & courteous! Thank You!

Date of experience: September 14, 2024
Georgia
1 review
0 helpful votes
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Pearlie is the BEST 😀
September 24, 2024

I do not travel much and I needed a hotel room next weekend in Macon Georgia. Pearly took time to help me find the best place for me. She was extremely kind and patient.

Date of experience: September 14, 2024
Alabama
1 review
0 helpful votes
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Duped
September 24, 2024

I called a local number for the Renaissance Hotel. I was seeking four nights stay in downtown Montgomery. I had an aunt joining me for a special visit. I didn't realize at first that I wasn't speaking with a hotel representative. The gentleman was very helpful in providing rates for other hotels. I was equally reading reviews and comparing cost through Priceline.
When I shared with him that I could secure four nights slightly less than the approx $940 he quoted for three nights, he told me that he could give me a comparable (non-refundable) rate if I paid in full. I gladly agreed. I didn't realize that my card was locked (protection from fraud), so my aunt gave her number while I was online unlocking my card. The confirmation email was sent to me. Unfortunately, I didn't check the dates but trusted the kindness of the representative.

The hotel bathroom had mold on the ceiling and the floor was dirty. I took a paper towel and wiped the yucky residue from the floor. I was most disappointed when we returned to the room and found the trash, towels, and beds in the same condition. Surely, if I was looking for a room at the Renaissance, I did not want to be in a hotel that provided no daily room care. This experience was a total let down.

Date of experience: September 14, 2024
Ohio
1 review
0 helpful votes
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Reserve a room
September 20, 2024

Ebony was very nice and professional. She was very helpful and understood all I said. At least she could speak good English.

Date of experience: September 10, 2024
Washington
1 review
0 helpful votes
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Angelica was an Angel
September 20, 2024

She was prompt, knowledgeable and very courteous.

Don't need 50 characters '!'!?!L!L!L!?

Date of experience: September 10, 2024
California
1 review
0 helpful votes
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Pleasant
September 19, 2024

Easy to work with, helped with questions of area and parking.

Date of experience: September 9, 2024
Washington
1 review
0 helpful votes
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Very helpful and polite schedule!
September 19, 2024

Very pleasant, expedient and better than all the online bookers!

Date of experience: September 9, 2024
Oregon
1 review
0 helpful votes
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Calming
September 19, 2024

Christina made our reservation seamless. Very soothing voice and very professional. Her knowledge and competency was so appreciated. In my travel experience I'm not often met with these qualities. She deserves a raise

Date of experience: September 9, 2024
Idaho
1 review
0 helpful votes
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Reservations at Western
September 19, 2024

Brad, that did a wonderful job and helping us get a reservation for September 10. Greatly appreciated.

Date of experience: September 9, 2024
Pennsylvania
1 review
0 helpful votes
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Reservation satisfaction
September 19, 2024

Ava was so awesome and helped me make a reservation for my Ironman Chattanooga…
I'm very please with her assistance

Date of experience: September 9, 2024
Washington
1 review
0 helpful votes
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Professional
September 18, 2024

When I worked with your employee, i.e., Gwyneth Tyler, I knew I was dealing with a professional with a heart.

Date of experience: September 8, 2024
Utah
1 review
0 helpful votes
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Last minute booking
September 18, 2024

Everything was taken care of in a timely manner. We had a death in the family and she was helpful.

Date of experience: September 8, 2024
Tennessee
1 review
0 helpful votes
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Review of my getting a Hampton Inn reservation
September 18, 2024

Excellent service. All questions were answered. All went very well.

Date of experience: September 8, 2024
California
1 review
0 helpful votes
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Comment from Linda
September 17, 2024

It was awesome making reservations with you! So helpful; so patient!

Date of experience: September 7, 2024
New York
1 review
0 helpful votes
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Wonderful to work with. Very pleasant.
September 17, 2024

He confirmed my name and information beautifully. He was easy to work with and wanted to make the reservation right and best for us.

Date of experience: September 7, 2024
California
1 review
0 helpful votes
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Reservation review
September 16, 2024

It was pleasant and diligent. I was informed at all times. Information was delivered clearly, politely and professionally.

Date of experience: September 6, 2024
Illinois
1 review
0 helpful votes
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Excellent Service!
September 16, 2024

She was patient and helped me out with everything I needed. I couldn't be more grateful for her!

Date of experience: September 6, 2024