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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Kind, pleasant and helpful, everything booked quickly with no complications
He was very patient and very knowledgeable about the complete system. I could also understand him
Hello Keith,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that our team was able to assist you with your booking, we're always happy to help, Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Informative and helpful, really helpful in aiding in a comfortable selection I needed!
Hello Tanya,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
She was great! Thank you for helping us find a good room
Hello Lucy,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I was pleasantly surprised that I could understand my customer service rep. Normally you get a person with a thick foreign accent. Jason was pleasant and was able to find me a reservation last minute that worked for my budget. Wonderful service all around.
Hello Destiny,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Getting no answers, kept being put on hold. Ridiculous and also not giving rates after this disaster discounted rates it should be substantial unbelievable. Very disappointing!
Hi Donna,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Simple process in making reservation with Melina. I will do it again
Greetings Marcelino,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Luis Rodolfo was very knowledgeable and understood my needs & requirements. In an expeditiously manner he was able to address all my concern's. Highly professional
Hello Carol,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Professional, helpful and patient. My experience with the agent was very pleasant. He got me the deal I was hoping for. He was thorough and knowledgeable. Great Job! 👏🏼
Hello Sonja,
Thank you for taking the time to provide us with feedback, we greatly appreciate it. We are delighted to hear that you had such a great experience booking your reservation with our team, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Horrific - Tyler was rude and abrasive when booking my reservation.
My family is having guests stay at the Hotel for a family event.
I ask for my reservation to be next to another family member and I asked if he could please check location. His response was…" I cant deal with this right now".
I have never been greeted by an employee in the hospitality industry like this before.
Hopefully my stay will be better than my reservation experience.
Hi Robert,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
James listen to my predicament, I told him what I'd like to do and he took care of it instantly and except for a mistake with my email address everything was wonderful.
Hello Sharon,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I was trying to book a room and the person hung up on me
Hi JC,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Just called to find out about a military discount or a AAA discount for a stay in October and was told Comfort Inn doesn't offer discounts now so I found a different hotel that does. Will never stay at a Comfort Inn again. And I travel a lot! Way to go on losing a customer!
Hi Chris,
We apologize for this interaction but I’d be more than happy to assist you! Please reach out to me with any concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Very professional met our needs had all the information we needed for wheelchair access job well done
Hello Josephine,
Thank you for taking the time to provide us with feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Quick and easy! Tyler job the job done and I didn't waste an hour doing so. Start to finish less then 5 minutes
Hello Rebecca,
Thank you for your feedback! We are happy to hear that Tyler was able to book your reservation with ease and in a timely manner. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I unexpectedly had to cover a symposium in York, Pa. And urgently needed a room. Your agent was so supportive and helpful.
Hello Christine,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
The Plaza is a complicated Hotel. Myriad of rooms. This gentleman steered us through to the best solution and was pleasant and very humorous.
Hello John,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Alvaro Was Great, He Found The Best Deal For Me, He Was Very Patience And Answered All My Questions. Thank You Alvaro 😊
Hello Sharon,
Thank you for taking the time to give us a 5-star rating! We are delighted to hear to hear that you had such a great experience booking your reservation with Alvaro, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was very friendly and polite and easy to understand. I told her the date that I needed a room. And when I got the confirmation email, it had the wrong date. And the room was nonrefundable. And now the hotel is denying a refund.
She handled our booking wonderful. Everywhere you go today is bad service, but this was great service and a pleasure to deal with.
Hello Chery,l,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles