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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 2,235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 9th among Hotels sites.
Very pleasant to speak with a person I could understand. She was very polite and friendly. She made sure I understood the entire process.
Great this person was very helpful I have stayed there for many years I grew up in the town I am going to
Hello Joyce,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Edgar was very helpful, not overbearing and respectful. Actually listened to what I was requesting, confirmed my request, showing me he truly listened to what I wanted in a room request. A true blessing in the world of sales today.
Greetings Marty,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She handled our reservation very professionally and efficiently. Very pleasant to work with. She is good for the Quality Inn name
Greetings George,
We're happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Eva provided great service and fulfilled all our needs. She was very helpful in booking a room for our summer vacation.
Greetings Amanda,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I called and Patrick quoted me over 700 for two nights. When I told him it was too expensive, he said he could reduce it to $600 (and change) - I don't remember the exact price. When I told him I could get it on Expedia for less, he said he could reduce it to $500 and change. Why can't you quote an hones rate?
Excellent communication skills and very helpful thank you
I also love my room Happy you had a room for me
Hello Catherine,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hello! I had made reservations for the wrong weekend! Traveling from the Richmond Va area to Easton MD. A few hours in my trip got a text to confirm wrong weekend, pulled over in a panic as it was Easter weekend and go on the phone with Kathleen— even if she had not found me a room— I would have left that conversation feeling very happy — she was delightful. Calmed me down and was so helpful. Can't thank her enough for her service
Greetings Todd,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kathleen, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Making a reservation-very helpful-stayed there on the 6th, was very impressed with service and friendliness of staff.
Hello Barbara,
We're so happy to hear from you! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you for the amazing assistance provided by Elizabeth for our upcoming trip. She researched the Hotel and location we were looking for and found what we needed.
Greetings Susan,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Elizabeth, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Alejandro Sergio was fantastic in finding me a room at a reasonable price with everything I needed. Great customer service!
Greetings Kelly,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Eva was exceptional, both helpful and be able to find the rooms I was looking for, but also came across very personable and was frankly enjoyable to talk with
Hello Blair,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The agent was efficient and very professional. He provided me with details and made the site interesting to visit. I always enjoy great service and I got it with your agent. Looking forward to getting there!
Hello Rick,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, were always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Booking with Erika was great. Very pleasant. We did not get a discount staying at your facility while we were booking there due to having surgery and the hospital recommended this place.
Hello Tammy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Erika, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Did not help. Rude. Just hung up on me. Could have looked up to see the room. Just wanted to know if a refrigerator was in the room
Hello Trish,
I'd love to help! Please feel free to reach out to me personally at melanie.planelles@hotelplanner.com with any further questions or concerns, and I'd be more than happy to assist! I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Excellent customer service! Efficient, correct the first time, great interaction. This gentleman should be running one if your hotels!
Hello Zoe,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booing, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Was very friendly, got in a room. Well done.It will be are first stay at the casino. In the Hotel, can't wait to enjoy it.
Greetings Barbara,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Oscar was very patience with us and diligent to find us a hotel. We were frustrated and tired because we had been driving for 9 hours. He very helpful. Thanks so much.
Greetings Malia,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Oscar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Joe was very knowledgeable helped us out to get the best deal possible and record time. Thank you so much Joel
Greetings Robert,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Joe, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
He was patient with me and answered my questions and concerns during our conversation; I would recommend him to friends and family.
Greetings Sharon,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Linda,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles