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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 2,890 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 4th among Hotels sites.
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They deceived me and when I tried to cancel my reservation they wanted me there was a penalty on 1 night's stay. Don't trust this organization!
I received an email saying my reservation wasn't confirmed but then my credit card was charged the full amount. I received an email saying my hotel was booked.
I'm now waiting for a call or some response so I can get my money back!
I called with a very confusing update to our 7 rooms reservation I made in January 2025. Some of our kids and us, wanted to add days to the trip due to concern about weather, plane delays, tux pick ups etc. But they didn't want to be in a room one or 2 nights and then move to another room. Hector helped add the rooms and connect them to our original reservations. We are hoping to all be on the same floor!
Greetings,
Thank you for your feedback. We're delighted to hear that Hector was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Phone was answered quickly. The man was very friendly, easy to understand and efficient. This was great. (I was afraid things would be full since the reservation is close to Christmas.)
Greetings,
Thank you for taking the time to provide us with your feedback. We’re always happy to hear that our customers are satisfied! We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I called. I made a request. She walked me through. It is very easy and she was a delight to talk to. We booked two rooms and we will see you in January.
Greetings,
Thank you for your kind feedback. We’re pleased to know you had a positive experience and hope to welcome you back soon.
Kind regards,
Toni Jackson
Website showed one price. The price you quoted was $60 more. When I questioned the rate you said it was to late to cancel. I have turned you into the fraud division.
Greetings Steve,
I was able to locate your reservation and would be happy to assist. We are currently in the process of reviewing your reservation request and will provide an update as soon as possible. If you have any additional questions or concerns, please do not hesitate to reach out to me at toni.jackson@hotelplanner.com.
We appreciate your patience and understanding regarding this matter.
Kind regards,
Toni Jackson
You are a listing agent, not the quality Inn and I asked if I had called the quality in directly and you said yes that was a lie. You also said I was only a half a mile from. Tarpon Bay. Where all the Greek restaurants were, that was a lie you made reservations for their cheapest and worst rooms and charged me the higher price. With fees and taxes.
Greetings Roberta,
I’d love to help! Please feel free to reach out to me directly at toni.jackson@hotelplanner.com with your itinerary number beginning with “H” for your reservation. I look forward to hearing from you and assisting further.
Kind regards,
Toni Jackson
Tyanna was professional and very helpful in my arranging reservations at Home 2 Suites in Bloomington Ind.
I very much appreciate having someone process my request efficiently and quickly.
Thank you
Greetings Thomas,
Thank you for your wonderful feedback! We're thrilled to hear that Tyanna provided you with such excellent service and made your reservation process quick and easy. We appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Toni Jackson
The women i talked to, Diosdado, was so pleasant to talk with. She spoke very consise, polite, patient phrasing. Her words were clear and easy to understand. The time was great for me and my challenges with hearing.
Greetings Jaclyn,
Thank you for sharing your positive experience with Diosdado. We're glad she was able to provide clear and patient assistance that met your needs. We truly appreciate your feedback and look forward to helping you again.
Kind regards,
Toni Jackson
I was booking remotely for my relative who was traveling by herself and needed to pull off early due to travel conditions. Jacqueline assisted me in finding a hotel within about 10 minutes travel from the restaurant she had stopped at. Jacqueline also listened to me when I vetoed one because of bad (bad!) reviews and found the next nearest one. It was pricier than I wanted but the cheapest next choice in the area. I had no trouble using my card for my relative's stay. Jacqueline answered all my questions and was extremely courteous during the entire transaction.
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Jacqueline offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Best regards,
Toni Jackson
I have been dealing with a reservation issue for 5 days. I've talked to quite a few people trying to get my situation fixed. Josie did a great job ensuring I got re-booked and expedited getting me a refund. She really helped me out in a tight situation with me traveling tomorrow AM
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Josie was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Hotel for it to be a Windham suite a d being a member myself, it was a real dive. Roaches in tub, no towels, lotions, shampoos. Just 2 beds with two little pillows and sheets. Asked housekeeping yesterday morning for towels they didn't even have a cart and never brought us b towels. Very disappointed this would should be condemned if you can't do any better.
Greetings Joan,
I'd love to further assist you! Please feel free to reach out to me personally at toni.jackson@hotelplanner.com with your questions and concerns. It would be helpful if you could attach the itinerary number beginning in H for your reservation in the email. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
Christian helped to streamline the process of booking the room and helped when the room we were booking was reserved by someone else during our reservation process.
Greetings,
Thank you for your feedback. We're delighted to hear that Christian was helpful and professional in assisting you. Providing exceptional customer service is at the core of what we do. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I made reservations with tropical Shores resort in Siesta Key, Florida. Jorge was very efficient and knowledgeable about this hotel.
Greetings Raymond,
Thank you for taking the time to share your experience! We're glad Jorge could provide the knowledgeable and seamless service for your reservation. We can’t wait to assist you with your next trip!
Kind regards,
Toni Jackson
I was able to make reservations for a conference. It was quick and easy and the person (Luis)I spoke with was very friendly and helpful!
Greetings,
Thank you for your feedback. We’re pleased to hear that your booking process was efficient. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
When calling the Inn on Destin Harbor we were pleasantly greated by an employee named Roseann we were very impressed with her. She greated us well and from beginning to end she made us feel very confident that we chose the right place for our little getaway. Everything was explained and she was so pleasant that there was never a doubt we picked the right place to stay. Thanks so much for making us feel comfortable and again thank you for a very thoughtful person towards her customers and making us feel welcome to this Hotel.
Greetings,
We appreciate you taking the time to share your experience. It’s wonderful to know that Roseann delivered such attentive and professional assistance. We hope to have the pleasure of serving you again soon.
Best regards,
Toni Jackson
Had the pleasure of booking my reservation with Roberto Carlos. He was very professional, knowledgeable and went above and beyond to secure my reservation. Because of Roberto I feel confident to refer others to your hotel. He is truly an asset to your hotel.
Greetings,
Thank you for your feedback. We’re delighted to hear that Roberto was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to assisting with your future travel needs!
Kind regards,
Toni Jackson
Pedro accurately took down my information, offered me a Veterans discount, and clarified things if he misunderstood. Very polite.
Greetings Dean,
Thank you for sharing your positive experience with Pedro. We appreciate your feedback and are glad to hear our team was helpful and respectful. We look forward to assisting you with future travel plans.
Kind regards,
Toni Jackson
It's a nice place but those of us that r crippled get no help carrying baggage UP a Long set of stairs. I had a room held, I am disabled n had 4 pieces of luggage 3 boxes n a lg bag. I have a considerable amount of pain just walking. Do they not offer to help anyone?
They have a grand staircase. No Elevator. No freaking elevator. No help absolutely no help, he just walked off. I had to make 4 trips n left the rest in the car. N luggage cart either!
I will not stay here again. This is bs, Bob the builder must have been on n nobody wanted to work.
Greetings,
I'd love to further assist you! Please feel free to reach out to me personally at toni.jackson@hotelplanner.com with your questions and concerns. It would be helpful if you could attach the itinerary number beginning in H for your reservation in the email. I look forward to hearing back from you and assisting!
Kind regards,
Toni Jackson
When holiday plans change I expect accommodating them to be a hassle. But thanks to Annie Lin that was not the case. Her patience, attention to detail and warm demeanor made updating our accommodations easier than expected. Thank you for employing people like Annie Lin.
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that Annie Lin offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson
Got to my hotel & was told I only had one night booked even though I booked two. Found out the third party I called (& didn't know it as I hit the call button under the hotel on Google) had booked two separate reservations for two separate nights. Front desk lady was very helpful, thankfully.
Greetings,
Thank you for taking the time to share your valuable feedback. If you have any questions or concerns, please feel free to reach out to me personally at toni.jackson@hotelplanner.com. I look forward to hearing back from you and assisting!
Best regards,
Toni Jackson
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Leah,
I was able to locate your reservation and would be happy to assist. We are currently reviewing your request and will provide an update as soon as possible. If you have any additional questions or concerns, please do not hesitate to reach out to me at toni.jackson@hotelplanner.com.
We appreciate your patience and understanding regarding this matter.
Kind regards,
Toni Jackson