Hotel N ParkingReviews 79

I used this site a few times but now they have turned very shady. In Febuary, I booked a pre-cruise park and stay for October, but our plans changed and in June I cancelled our reservation, I have been chasing them for a refund of my deposit (minus the $10 fee as stated on their site) ever since. When they do answer their phone or respond to my emails it's the same: Your refund was processed today, it should be in your account in a few days... but I still have not recieved it. Anyway, book direct with the hotels, it's cheaper anyway... this site has turned into a scam!

I booked through hotelnpark for a cruise. Staying the day before and parking car for 12 days. They site quotes a price with parking for 14 days. Great price, so I booked it. I never got a confirmation email. I called the actual hotel to see if they received the reservation. They had but parking is only for 7 days not 14. It's $15 everyday after 7, not $10 like the site said. I'm not sure what I paid the site for since the price I owe the hotel is the same price quoted. I emailed and called but have not had a return email and no one answers the phone, it's just a message to go online. I am going to try to get my money back through the credit card if I can't reach them.

We went on a cruise from Manhattan New York and booked a hotel and parking package with hotelnparking.com, we were amazed with the the rates for the complete hotel and parking package, it was less than just the parking at the cruise port, hotel was great, nice and clean, free breakfast, parking, cruiseport shuttle, all for one price and service was great too. Highly recommend hotelnparking.

Early October we reserved a night at Rodeway Inn in Revere, MA and 8 nights parking there for $245 through Hotelnparking.com. We received a confirmation notice complete with reservation number.
When we arrived at Rodeway they did not have our reservation for either the hotel stay nor the parking. They informed us that when we made the reservation 2 weeks prior with hotelnparking, they were already sold out! They should not have made the reservation in the first place or at least contacted us immediately to let us know this. We scrambled furiously and frantically to finally get a room and another parking lot to accommodate us. It cost us $288 for the room alone and $171 to park. We paid $214 more than we had planned and we wanted to be compensated for this which was way over our budget. The only good thing about this was that they did not charge our credit card.
I have contacted them on 2 occasions regarding their ability to take reservations and inability to keep them without any response. Even if they were unable to provide us with the additional amount we were asking for, they could have at least responded with an apology for putting us out like they did. How can anyone trust this company if this is what they do?
The hotel suggested that anyone who reserves nights at hotels through a 3rd party should always confirm with the hotel directly that they received the reservation. Great advice!

I made a reservation on March 7 for March 18. I cancelled later that day because a friend offered to have us stay with them. Spoke to the same man twice to verify cancellation. I was shocked to see a charge from the hotel was posted the evening of March 18! Hotel said reservation wasn't cancelled.

Have been fighting with company aka American Airport Hotels aka stay123Travel. We had a reservation for Feb. 5 at Hyatt Ft. Lauderdale but had a bike accident and had to cancel our cruise, thus the hotel. My husband sent an email asking for cancellation confirmation on 1/18. Never got a reply. I called and was lucky enough to get a real person, told it was cancelled. Surprise, Hyatt charged our CC when we did not show up. Was told it was never cancelled. Hyatt was good enough to refund that money. Still trying to contact hotelnparking through email and phone. Just get a message, no real person to talk to. Emails go unanswered. Stay away!

I made a reservation for a hotel room for 1 night and 7 days parking with Parkingaccess.com. I received an onscreen confirmation. The next day I was emailed a different confirmation number from a company called Hotelnpark, yet their email address is Shuttlefare, LLC. Of course the dates were incorrect, I am flying within 48 hours and calling Hotelnpark resulted no human, just a recording telling me to send them an email. I called Parkingaccess and spoke with a woman who assured me they would make the correction, and I would receive an email within 5 hours stating such. WRONG! So I call back, and on hold for 20 minutes, and again am assured the reservation has been properly amended. Because I realized that I have chosen a less than stellar company, I called the hotel myself. And they had no reservation in my name for the wrong date, or the amended date. Sadly, I wasn't surprised.
I decided to cut my losses and cancel my reservation with them. I had the displeasure of dealing with a very rude, overtalking old man with a heavy Indian accent. Ultimately I hung up on him and called American Express to block any attempts by them to further access my credit card. Then I emailed all 3 entities to cancel the reservation.
And this morning I wake up to an email from Shuttlefare informing me that they corrected the reservation. That is what they should have done 24 hours ago. I will happily pay the $10 cancellation fee to be done with these chuckleheads.
I called the hotel directly, and made my reservation.
Stay away from these businesses, which are all Owned by Gregory Bessoni.

The hotel did not have my reservation. I had printed out paper copies of all documents. The website would not respond to phone calls when checking in or checking out. They never returned my money, and the parking lot did not honor the hotel's voucher. AVOID THIS SITE!

I understand that there was a $10 service charge for cancellation of the booking. I called them and emailed them because our cruise got cancelled by the Cruiseline. But for heavens sake, there is a world pandemic of COVID-19 going on and they refused to refund me. This is a money hunger company and their customer service is the worst I've ever had. If you call the number, good luck in getting someone on the line. If you ever get someone on the line, you can't even escalate with a manager and they'll say that they are the manager. Very poor customer service! If you want to get ripped off by a company, HotelNParking is the way to go!

When we booked this hotel online, I got no confirmation email and called back 3 times to request an emailed confirmation. She told me to check my junk email which I always do, but nothing. I made reservations with approximately 15 other organizations for my trip to Hawaii and never had an issue receiving any confirmation from any of them. When calling to reserve, they made a typo in my email address and said that once they entered it, it couldn't be changed. She did provide a verbal confirmation and my reservation was there, but I don't like not having things in writing. Who knows when you might show up and have no place to stay.

Had to cancel due to hotel booked having bed bugs and a broken down pool, being that it wasn't our fault I requested a full deposit refund the girl said she had to get it approved I left message for her and her supervisor and nobody returned a call or email. They were also supposed to check on another place to stay but instead cancelled our booking and didn't even send confirmation. Very poor communication and customer service will not book again.