Michelle O.

When we booked this hotel online, I got no confirmation email and called back 3 times to request an emailed confirmation. She told me to check my junk email which I always do, but nothing. I made reservations with approximately 15 other organizations for my trip to Hawaii and never had an issue receiving any confirmation from any of them. When calling to reserve, they made a typo in my email address and said that once they entered it, it couldn't be changed. She did provide a verbal confirmation and my reservation was there, but I don't like not having things in writing. Who knows when you might show up and have no place to stay.