I understand that there was a $10 service charge for cancellation of the booking. I called them and emailed them because our cruise got cancelled by the Cruiseline. But for heavens sake, there is a world pandemic of COVID-19 going on and they refused to refund me. This is a money hunger company and their customer service is the worst I've ever had. If you call the number, good luck in getting someone on the line. If you ever get someone on the line, you can't even escalate with a manager and they'll say that they are the manager. Very poor customer service! If you want to get ripped off by a company, HotelNParking is the way to go!