Hotel N Parking

This is an absolutely terrible company. DON'T book through them! They called me to tell me the hotel I had booked was full and they would book a new one for me. They said they would send me a confirmation email with the new hotel which they never did- so, we didn't know where we were going to be staying. We made other arrangements and left several messages with the company to try and cancel our reservation or get our confirmation email. We were charged for the hotel room anyway. When we tried to talk to the company about this they hung up on us.

We Booked our hotel in New Orelans for spring break several months in advance through hotelnparking. Com. As we were approaching New Orleans we called the hotel to see about get an early check in. We had been driving all night at this point. It was at this point that we were told we had NO RESERVATION! Although we had been charged a deposit two months prior and had a confirmation. The hotel said that someone from hotelnparking canceled the reservation exactly one week prior to us arriving and they were not given a reason why and so could not tell us any details. They told me to contact hotelnparking which I did about 20 times both by leaving phone messages and sending an email. We have never received any response or a refund. It was a total disaster trying to find another hotel and ended up paying an additional $300 for the hotel and now parking which we were trying to avoid at the port. These people are crooks and nearly ruined our entire vacation.

I booked accommodations to include lodging, 24-hour airport shuttle, and long-term parking. Upon arrival at hotel, was informed there is no shuttle. There is also no long-term parking offered but the hotel eventually agreed to let me park. Paid nearly $50 for a taxi to the airport for departure. Will incur similar expense for arrival back to the hotel. I tired to call the phone numbers listed, which recommends sending an email. I left voicemail and sent emails to no avail. I booked this option to alleviate stress and in the end paid $27.60 + the room fee + taxi + added stress at 4 am departure time. I could have stayed at a premier property closer to the airport for what I ended up spending.

I tried to cancel 2 hours after placing reservation because I had not received confirmation yet that my reservation was placed. I could not cancel on the website because my "confirmation number does not exist". I promptly called customer service and was told I was being charged $10 cancellation fee because they had made the reservation. Hilton had no record of such reservation. The customer service rep was very rude when I asked for a refund of the fee. I consider this service to be a rip off. Please be wary

I would avoid this site. Used this site to book a park and fly stay near the Minneapolis airport. First thing I noticed was that they charge their fee to your credit card immediately, even before they've booked you a room. You instead get an email indicating that they will attempt to book you a room -- this was not good because I needed the room in less than 24 hours. I finally received confirmation they had booked the room, but the clerk at the motel told me they didn't book park and fly packages through 3rd party sites. They did agree to grant me a discount to get me close to the rate advertised on HotelNParking, but I gathered this was a one-time exception. The final insult came when I saw HotelNParking had charged my card twice, and they still hadn't removed the charge after I contacted them twice and they finally called me back. Said it would be "referred to accounting", but after a few more days I called my credit card company to finally resolve the issue.

Cancelled my reservation two hours before check in. All other places were booked to capacity. I'd received a good rate when I made the reservation, I think they realized the parking shortage during the time I needed and cancelled so they could sell the space to someone else for more money. Luckily I had a friend who lives near a BART station so I was able to leave my car with her and take BART to the airport otherwise I'd have been in a really bad spot and may have missed my plane.

Just got off the phone with these clowns. Had a reservation for a busy week in Las Vegas area. A couple days before my trip, I received an email stating the reservation was canceled. When I called the company, they stated they sent me an email saying the hotel was unavailable and to request another hotel. At the time of the booking, the hotel room was available on their site and I got an email saying that I had a queen bed, non-smoking room with a confirmation number. When I called the company, they stated that they had sent me an email saying the hotel was unavailable and to request another hotel. Funny how I never received that email. The representative was rude, unapologetic and basically left me up a creek without a paddle. BTW, the hotel had never had a reservation made for me in my name. Will never be using this company again & hopefully others will be more careful.

We never received an email confirming our stay. They charged us but we had no idea what to do. Couldn't get ahold of anyone to figure it out so we had to book through someone else. We received a call after we had already gotten parked and situated through someone else and the customer service was horrible. The lady Kathy was not nice or easy to work with. They wanted to charge us for their mistake. We ended up taking to the supervisor who was also rude. I wouldn't do service with them again. I should've looked at the reviews before I went through them. Hopefully others will be deterred from these reviews