Their prices are so good I had to check to make sure they were legit. Twice already (my bother & I used them 6 times in 2 1/2 yrs) I paid less on hnp than the advertised price on the hotel's own site - you can't do better than that. I don't love that the switchboard is ridiculous, but I don't usually have to call them and they always get back to you. Love the extra vacay spending money in my pocket.