Hopper Reviews Summary
Hopper has a rating of 2.1 stars from 3,447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hopper most frequently mention customer service, price freeze and phone number. Hopper ranks 12th among Travel Deals sites.
Do not use this company. They will still your money. I spoke with an agent promised to refund me for a car that they couldn't provide now I'm down with no car no money back. That's wrong. Don't be a victim like me Help me report this scam. Hopp*******
I booked through hopper and made the additional purchases they offer for extra flight protection in case of any changes. They did not disclose refund policy for seat selection on the app or on their website. When i contacted them they did not do a refund for seat selection. They said it was due to they policy of CHFAR. When i went to read the policy it did not indicate anything about seat selection like they described. They have a lot of undisclosed information. Before you make a change or a purchase make sure you call to verify for refunds so they don't do this to you.
We are sorry that you experience issues booking with Hopper. Please reach out to Hopper support for further assistance via the contact support form found here: https://help.hopper.com/how-to-contact-customer-service-ryiprtdtP
We hope to see you again on the Hopper app soon!
The hopper agency never notified me that a flight was canceled thus resulting me missing my other flights. Good luck rebooking your flight, because you will be placed on hold for hours, only to be redirected to their "colleague" bringing you back to step 1! Also, the customer support line is riddled with Indians who don't know what they are talking about. Sounding like robots, reading prompts. They seriously do not care about customer service, and helping others. They act like they want to help, but in reality they don't care. The lack of professionalism should be and eye opener for future customers. I have proof of confirmation, through Hopper. And the airline still couldn't find it. $1000 later, I ended up rebooking my own flight back home, otherwise I would've ended up at the airport in a foreign country for another 16 hours hoping for the agency to rebook my next flight. Guess what, they never called me back to rebook another flight. (Even with flight rebook guarantee/ travel insurance.) I will never use this app again. What a waste of money and time. Scammers, what a way to strengthen the stereotype of these people!
Thank you for taking the time to share your feedback on your experience with us. We're sorry to hear that wasn't satisfactory. We are unable to assist you directly through this platform due to privacy concerns, and because your case may contain personal information that should not be shared publicly, we would like you to connect with our contact center via the following link: https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP
I was looking through the app on 10/2/23 to see if I can get a rental at a cost-effective rate. I close the app not knowing if the rates that were given was something that I wanted, not two minutes later, I got a notification from my bank that Hopper had charged my card over $400. I called Hopper right away with 10 minutes of this happening and we are now a week later and they refuse to give me my money back. I will never use Hopper again. They are sitting on my money and I even called the car rental place in the car rental place Representative was on the three-way with Hopper and still they will not refund my money. Very bad customer service everyone I speak to doesn't speak. English doesn't understand what I'm saying or just giving me the runaround each phone call I made was at least an hour long, the longest call being two hours and 20 minutes still with no results Here we are a week later I still have no money
We are sorry that you experience issues using the Hopper app. Please reach out to Hopper support for immediate assistance via the contact support form found here: https://help.hopper.com/how-to-contact-customer-service-ryiprtdtP
Thank you!
Booked flights. Never given an account #. Cannot speak to rep. Without an acct #. They hit my card with $180 and will have to fight to get it back. Get the hell outta this app. QUICK. When you cannot speak to a person you are in deep trouble. They got my card info, hit my account and I could not reach out to ask questions without an account # which was never provided. SCAM out of hell.
Thank you for your message, and we apologize for the delay in responding. We are eager to assist you with your concern. For more information about reaching our customer support, please refer to the following link:
https://help.hopper.com/how-to-contact-customer-service-ryiprtdtP
I booked air with Hopper going from Myrtle Beach to Cancun. I noticed all of the "add-on's" offered by Hopper, and the one that caught my eye was the "flight delay guarantee". I purchased this option for $57 per person. Our return flight was delayed overnight which was distressing. Because I purchased that option I was refunded the cost of my airfare and essentially only paid $114 which was the cost of the option! I arrived home on October 2, my refund was pending on my Credit card on October 3rd. I'm totally impressed and I highly recommend using Hopper for travel needs.
This BS of having bunny dollars... your screwed and then have to use their app. I got stuck with bunny dollars because I trying to book a hotel deal. Made me do a $80 deposit for the deal. Come to find out that when I got to the hotel, that deal wasn't available. STUCK with bunny dollars. Then booked a different trip just to use these dollars, and got screwed at the hotel for additional fees. It wasn't a deal at all. So we paid a lot of money for a substandard cockroach infested hotel for more money than Motel 6.
We are sorry that you experience issues with Hopper. Please reach out to Hopper support for further assistance via the contact support form found here: https://help.hopper.com/how-to-contact-customer-service-ryiprtdtP
We hope to see you again on the Hopper app soon!
Purchased flights then the airline modified. Once I accepted the changes it meant my "cancel for any reason" was invalid. Total scam wouldn't even allow me to transfer the ticket to another person. Just out $1200 I will never use again.
I have VIP support & insurance. Flights changed we lost entire day of trip Zero support no resolution ++ emails.
In fact I would call it "absolutely no customer service!" Avoid! They are deceptive in their tactics and then will only respond via email! What service agents (and I use the term "service" very sarcastically) they do have are not helpful; cannot provide any tea assistance; refuse "due to policy" to allow you to speak with a supervisor; and then tell you that they will forward your concern to a department that ONLY responds via email! You cannot speak to anyone in a decision making capacity! I have photo images of all my reservation documents/confirmations and even a voice recording of my phone call with their "help" line! I can show you on a photo image in my phone exactly where I clicked to confirm my reservation (an image of the SUV) I had reserved and prepaid a "price freeze"! After clicking confirm and pay remainder due, I get a confirmation email showing a reservation for a Toyota Yaris! I have 4 guys with luggage and 4 sets of golf clubs going to play Pebble Beach for a lifetime bucket list trip trying to scrimp and save every way we can to make this happen and they absolutely refuse to admit they deceived us, took our money and told me me in multiple emails (which I have copies of) to "remain calm and patient and not to worry!" Only to send an email saying they wouldn't do anything! I will never, ever do business with them again, would highly advise you avoid them; and I will communicate in every way an "venue" I possibly can that this company are liars, thieves and deceitful in their tactics!
We regret to learn that there is an unresolved issue with Hopper and apologize for any inconvenience this may have caused. We were unable to locate your query in our system based on the information here and due to privacy reasons, we would ask that you connect with our contact center via the following link: https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP
If you have an active reservation, you can click on the booking and communicate with support there. If you do not have an active reservation, you can refer to the contact phone number and follow the steps via the automated directory. We are here to help and the team will take all the necessary steps to assist you with your query.
I booked cancellation insurance with them
And after 2 hours of calls and chats and headaches, still nothing was resolved.
They're a scam and try to give you as much trouble as possibly to cancel a booking, so you will give up.
Never again
We regret to learn that there is an unresolved issue with Hopper and apologize for any inconvenience this may have caused. We were unable to locate your query in our system based on the information here and due to privacy reasons, we would ask that you connect with our contact center via the following link: https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP
If you have an active reservation, you can click on the booking and communicate with support there. If you do not have an active reservation, you can refer to the contact phone number and follow the steps via the automated directory. We are here to help and the team will take all the necessary steps to assist you with your query.
I booked my flight on the phone with a representative. He was so kind and patient and helpful. I actually got my flight for $80 less than any other website available. I was very grateful to find this app and very grateful for the wonderful customer experience I had with them. I will always use Hopper for all of my flights.
Price freeze is a SCAM. Room was 213.00 per night after deposit of 118.00 should owe $308, they have my total at over 600 currently. The math ain't mathing! SCAM SCAM SCAM SCAM
We’re sorry that you experienced issues with Hopper’s Price Freeze product. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
I rented a weekend through them and the room I rented was so hot my dog was overheating. We contacted hopper support to be told if we checked out we could get a refund. A week later I received an email saying my inquiry was being closed and I still hadn't gotten a refund. We then called again to be told that the hotel wouldn't refund our visit (even though we never stayed in the hotel) we then got a confirmation # to call the hotel and still nothing was done. In the end I received 33$ of my 222$ I spent on a room I was unable to stay in. And a week long headache. Just a waste of money and time. I'm so very disappointed I will not recommend hopper to any of my family and my family travels alot
Thank you for taking the time and letting us know of your experience with us. We regret to learn it was not satisfactory and want to take every opportunity to provide you with a resolution. Due to privacy reasons, we are unable to directly assist you via this platform and as your case could contain personal information that should not be shared publicly, we would ask that you connect with our contact centre via the following link: https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP
If you have an active reservation, you can click on the booking and communicate with support there. If you do not have an active reservation, you can refer to the contact phone number and follow the steps via the automated directory. We are here to help and the team will take all the necessary steps to assist you with your query.
In short, Hopper kept approximately $460 US Dollars by denying me a refund of flight a could not board due to the change country Covid 19 restrictions. I did pay for insurance just in case something happened, and I could receive a refund. I was denied a refund and instead they granted me carrot points and Hopper would keep a $100 Dollars, I had no choice but to accept since once again they refuse to return my money. I used about $550 of the carrot points which left me with a positive balance of $370 Dollars. They claim there is an expiration date even after I paid insurance for the trip, Hopper removed the balance to keep all of my money balance left. If you pay insurance for any inconvenience or something that outside of your control happened, then you are denied a full refund and coerced to give extra ($100) and then have Hopper tell you that you only have certain time to use the carrot points Hopper coerced you to accept, what good is to pay insurance if Hopper is not going honor it?
I contact them last week and they kept me on the phone for about 40 minutes and contacting me to different departments. Then mentioned they would call my number between 24-48 hours, they did not. I contact them and I got this person they obviously trained to stick to their excuse of why Hopper has a right to steal customer's hard-earned money.
There was a mixup with my room reservations and I didn't get a room at Westgate hotel in Vegas, when I tried to get a refund, they gave me the runaround, hopper said they couldn't do it, call Westgate, they gave me a some other company Agoda that didn't even recognize my confirmation #, I will never do business with them again, would advise Don't Go There!
Thank you for taking the time and letting us know of your experience with us. We regret to learn it was not satisfactory and we understand that this is not the outcome you were hoping for. Due to privacy reasons, we are unable to directly assist you via this platform and as your case could contain personal information that should not be shared publicly, we would ask that you connect with our contact centre via the following link: https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP so we could investigate the issue. Thank you for your patience and understanding.
They try their best to advertise this "trip insurance" but trust me it won't cover you one bit. It's all false! Once you book a hotel with hopper whether you have insurance or not your money is gone.
We’re sorry to learn of your recent experience with Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
These guys put these addons for a complete money grab. Even though you can see the arrival time of my flight was 1.5 hours longer than expected they said my flight was delayed only 20 minutes. Then proceeded to tell me you have to report it within 24 hours or its void. I arrived after 2AM and reported within 36 hours. Its a hustle and I will not be booking through them again. If you use them, just use them to look up flights then buy direct. Save money and very poor customer service headaches
We’re sorry to learn of your recent experience with Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
HOW DO I CONTACT CUSTOMER SUPPORT?
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French.
We hope to see you again on the Hopper app soon!
Not straightforward with cancellation policy and identify free 1 checked baggage which is absolute lie. Difficult to reach customer service and resolution. Will refer you to airline for everything. It is a risk to book with them. I will pay an extra 100-200 to book straight with airline rather than this company because they are not honourable.
Thank you for taking the time and letting us know of your experience with us. We regret to learn it was not satisfactory and want to take every opportunity to provide you with a resolution. Due to privacy reasons, we are unable to directly assist you via this platform and as your case could contain personal information that should not be shared publicly, we would ask that you connect with our contact centre via the following link: https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP
If you have an active reservation, you can click on the booking and communicate with support there. If you do not have an active reservation, you can refer to the contact phone number and follow the steps via the automated directory. We are here to help and the team will take all the necessary steps to assist you with your query.
Booked flights though these guys, They then put the flights back to front. (arrive & departure)
Messaged them about it straight away, all the agents just kept hand balling it. Saying they couldn't refund the money due to the airline polices. I had to book another flight due to they're laziness.
I spoke to the airline at the checkin when I went to fly out and they told me that they had not have anyone contact them regarding my booking but they would refund 90% of the ticket back to the booking agent ($520 flight) I seen none of this money back into my account, Hopper pretty much just stole it. Bunch of thieves. Would stay away from this app over big money bookings as you could be prepared to loose it and talk to a bunch of idiots.
Thank you for submitting your review, Ben. We apologize very sincerely for the upsetting experience you have had with your flight reservations.
Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *For VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
My son and I are on a tight budget, we need to fly from the west coast to the east coast. Do not use hopper if you are traveling. They do not give you all the correct fees and deposit rates, as well as, their app is constantly having errors. Because of this error we accidentally booked two rooms for the same day and hopper will not refund the money for the one extra room. We noticed the error right away and called them to fix it. Unfortunately the Inn we booked at said hopper has to do the refund because it's through a third party We are now out hundreds of extra dollars we did not plan on spending. Extra fees and deposits. Please be aware of all of this. I will never use hopper again.
Thank you for submitting your review, Jeni. We apologize very sincerely for the troublesome experience you have had while booking your hotel reservation.
Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance.
ACTIVE AND PAST BOOKINGS
We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555.
Find your Hopper Support ID within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, your Support ID will then be displayed. *For VIP Bookings, tap “Call Toll-Free” to view your Support ID.
24/7 LIVE CHAT (VIP BOOKINGS)
If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App:
1. Tap the “Help” icon in the bottom right of your screen
2. Choose the booking you need help with.
3. Select the type of assistance you require, and select “Chat”.
PRE-BOOKING SUPPORT / GENERAL ENQUIRIES
For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o].
OTHER INFO
You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP].
From the business
Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear about the issue and apologize for any inconvenience it has caused. We are unable to assist you directly through this platform due to privacy concerns, and because your case may contain personal information that should not be shared publicly, we would like you to connect with our contact center via the following link: https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP