Home DepotReviews 1,483

As a woman shopper-sometimes its hard to shop at a home store--but not at our Johnsoncity, Ny, Home depot. The employees treat every one equal there and are always willing to listen to your problem and help. It does not matter if your a man or a woman they treat you all the same. And when you have a major problem and they can't help they will help you find someone that can--Amazing service. I'm very impressed by how they like to take care of their customers.

It's good but I got 1 complaint they have got to STOP HAVING LATEX BALLOONS Because there are a lot of people who might have globophobia also know as the phobia of latex balloons popping I myself got globophobia AKA Fear phobia of Latex Balloons popping and i and other coustumers don't want to listen to balloons popping they should start having foil balloons foil balloons are much better I can't stand latex balloons being around

We ordered carpet from Home Depot, and told the sales associate that we had a cardboard type flooring on top of the wood floor, the associate said it was ok because their latest promotion includes free "floor tear-out".

We took a credit card out to purchase the service and carpet, and we had a quoter come to our house, where we explained to him that the top level stuff had to come off because it was old and deteriorating.

Now the install guys come and say they don't do flooring, and they only pull up carpet, which isn't mentioned in the sales flyer given to me, and it wasn't mentioned by the two store associates (one who came out to our house to do measurements).

It is fraudulent they can put whatever they want on flyers and quoting sheets and not have to comply with their own promotions, which specifically says "floor-tearout", what would you think?

And this flooring was supposed to be installed within their guaranteed 72 hour time frame, which won't happen now also.

Worst company to do business with, the managers couldn't give a rats $#*!, so I filed a complaint with the Ohio Attorney General's Office.

In June 2016, I made an online application for credit. That was approved and I received the credit card with the details about it. Two months later I tried pay by this credit card in The Home Depot Store and the card was decline. When I call for information about the problem, they talked to me like police do to stealer in custody. They said my account is closed.
I'm a business owner for 24 years. I have no bad credit.
The worts, they never send to me any explanation about their desicion as a law require.
Maybe the problem was I'm Hispanic.

I am waiting over 15 days for my refrigerator to get repaired using Home Depot warranty service, which is contracted out to AA & E FACTORY SERVICE through Asurion. Imagine 1/2 month of malfunctioning refrigerator.

Purchased an expensive LG French door refrig and warranty from Home Depot. Here's how your warranty will work if refrigerator is malfunctioning. 1 call for repair. 2. Schedule repair man arrives 3 days later 9/29/16 and tries to get refrig working. Orders necessary parts to repair compressor. 3. DOES NOT HAVE REPAIR PARTS SHIPPED OVERNIGHT, OR EXPRESS SO PARTS ARRIVE 10/7/16,8 days later. 4. WILL NOT SCHEDULE SECOND REPAIR VISIT UNTIL PARTS ARRIVE. Malfunctioning refrig scheduled for return repairman 10/13/16.5. Try asking to speak to supervisor from repair company and of course the supervisor is in Columbia.

I have purchased items thru this site and it's convenient not having to go to store. You can find most items more online than in store. It will also tell you if it's in store for pick up to avoid shipping. The videos are great showing you options on how products work if applicable. But, sometimes the pictures provided are not matching product you're looking at (this is the smaller additional options for view). Shipping is quick and sometime you get items quicker than expected. You do have option to have delivered to local store for pick up if needed. Easy returns back to local store.

If I knew up front exactly how much everything would cost, I would have gone with a boutique shop and ended up with the same price and much more satisfied.

Once I made the committment and paid a deposit, "things" started getting added--oh that thing is separate and you need to have it, this thing is also separate and you need to have it... Gradually, what I thought was going to be about a $600 expense doubled. Even the day of the installation, I got a phone call saying I needed to pay for something that they should have charged me before but didn't or else they wouldn't come. Also had to end up driving to a store myself to buy yet another part (which they should have told me I would need but didn't) so the installation could be finished. It doesn't help when installation is separate from the store. They blame each other!

By the way, the order for one exterior door and one storm door, and was put in the second week of August. The projected date of installation was Sept. 11 (although the salesperson was very confident it would be done way before then, that it was usually the "latest" date that they put in). Of course installation happened today (Sept. 29) instead, since the item wasn't ready until after Sept. 20 (and it wasn't even a "special order").

They start with a minimum and then keep adding things and count on your resigned reaction because you have invested so much time and aggravation already. I should have had the guts to not let good money go after bad.