Home DepotReviews 1,483

Thank you so much! The Community Vacation Bible School in Clear Spring, Maryland is creating a community garden as their mission project for 2017. We reached out to Hagerstown's Home Depot for a donation of a garden shed. Within two days we had one! Can't say thank you enough for caring.

I have a military Id which suppose to be 10% off at home depot and it made sense that they can not verify my ID online to give me discount but I went to store to place an order for product to pickup in store. They told me that they can not do 10% discount online product which did not make any sense to me even if i do it in store.

Here is the thing if i am getting 10% at this company it should be in every produce or do not offer any discount. What kinda system is that? And on top of that this customer representative was so rude while explaining. Worst experience every!

I shopped for a Washer Machine at HomeDepot, They don' t keep Washer Machines in the Store. So I had to wait two weeks before it arrives. I said, that's fine. I can wait two weeks. So I waited two weeks. They called me the day before and scheduled the time for delivery to make sure I would be at home. I was getting excited. My washer Machine is coming. Yayyyy... NOT! So the day off when I thought my Brand New Washer Machine was coming, they call me and say this ( Unfortunately, we can't bring your Washer Machine out today. We have to wait a Month for our next delivery. I asked them why do I have to wait? How about giving me the address and I come pick it up? They said they can't do that. So I asked them why do I have to wait that long? You know what the answer was. Well we don't have enough deliveries in your area for your type of washer machine. My thought was this. Then why do they even offer delivery then? I was like I am not going to wait a whole month to receive my washer Machine. So I had to drive all the way back to Home Depot where I brought the Washer Machine which was over 1.5 hrs aways one way. 3 hrs away two ways just so I can get my money back. Total of 60 Dollars times 2. I spend over 120.00 Dollars in Gas and of course I got hungry so I had to buy me some food, which was over 60 dollars both times I went up their. I wasted over 180.00 Dollars of my money messing around with Home Depot over my washer Machine they couldn't even deliver to me. Worse experience I ever had. What home depot you may ask? It's the one on Post Road in Indianapolis, Indiana. The worse experience I have ever had. Now I will shop at lowes from now on. Thanks Home Depot for disappointing me.

I went to Home Depot in Port Orange, FL and found a pfister shower/tub faucet that was on clearance. I took a picture of the item, and then went to Lowes. I went back to Home Depot the next day to purchase the faucet, but the store was out, but redirected me to the Home Depot in Daytona Beach, after calling they had one left and would leave at the service desk for me to pick up. I left the Port Orange store and drove to the Daytona Beach store. The item was in deed at the service desk, but at $23.00 higher than the one in Port Orange. They would not honor the price from the Port Orange store. I was told by the manager that they do not price match other Home Depot stores, not do they price match Homedepot.com either. I left the item there. I went online and found that the online price at home depot.com was $10.00 less than the Daytona Beach store price. I called the 800 number customer service and spoke with Jasmine who told me the same thing. "Sorry, I understand, but..." From the Home Depot website I copied this exactly "If you find a current lower price on an identical, in-stock item from any retailer, we will match the price and beat it by 10%. Just bring the ad, printout or photo with you to the register for validation". Well, I brought the photo with me and they told me NO, they will not match. I was in the process of having them do a bathroom remodel job - over $8k, which I immediately cancelled. If this is the way Home Depot treats their customers, I will no longer be a customer. EVER. I knew there was a reason I seldom shopped at Home Depot, and this just confirms why. I will stay with Lowes from now on.

We've had bad experience with blinds at home Depot. We purchased faux wood Bali blinds from here. While installer was installing he realised that they had sent the wrong wand and wrong valances. We made so many calls to the store and some in person trips to the store to finally get the stuff after 4 months or so.

Now we have a problem with the blind again, their inspection guy came and said that two of the things were broken and needed to be ordered. It again took 3 months after calling several times for the parts to arrive and now no one is coming to install it. Called up the home depot store and they said that we should call the installer directly. Spoke to the installer and they said that we don't have to call them, home depot has to open up the case again. We are just going back and forth. It is so frustrating. Finally the installer said that they will contact the home Depot and then make an appointment but haven't heard anything yet. We are done with the blinds from Home Depot. It has been the worst experience ever.

I placed order online then, I change my mined the same day and called customer service and the guy I talked with told me they can't process cancellation until Monday may 5/1/17... Then I called back Monday and they told me it's already shipped. I told them the shipping est. Day on the order said from 5/8-5/10 and I called because the staff I ordered is large thing and it's hard for me to take it to the store. Yesterday they brought it left it in my apartment door. It came like in 2day. I was it's really make me to hate that I ordered from them.

Purchased a Maytag washer from Home Depot late Nov 2016. No salesperson on the floor to ask questions and offer advice. Found employee walking past the appliance area who ordered the washer I chose and set up delivery. The only positive about this experience was delivery was on time. Washer is beyond AWFUL! Wish I could show the photos I took of the unbelievable result I got on my first dark load. It appeared someone poured baking soda or flour on the clothing, wadded it up so all the powdery mess remained in the creases, and called it good. From the first load I knew I did not want the machine. Washing a set of king sized sheets the sheets wadded up in a ball and rattled around so hard in the spin cycle, it moved the washer across the basement floor so far, it pulled the plug out of the wall. Delivery was Saturday. Monday I was at Home Depot asking to return the machine. I was told emphatically, no returns on appliances. Too bad that wasn't mentioned or posted in the store when I made the purchase. NO MATTER HOW GOOD THE SALE PRICE, DO NOT GIVE YOUR BUSINESS TO HOME DEPOT. THEY COULD NOT POSSIBLY CARE LESS ABOUT CUSTOMER SATISFACTION. I was actually told by an employee that if I was so unhappy I should try to sell the machine on Craig's list and get enough to put a down payment on a machine that works! I wish I had been warned about this disaster. There are plenty of places to buy appliances at excellent prices other than Home Depot. I am stuck with a washer does not clean my laundry and takes over an hour to run through a cycle. Believe me, I have tried to work with Maytag and they too have been completely unhelpful. I will be posting a review on Maytag as well. I wish I had been warned. Please don't make the mistake I made. Buy anywhere but Home Depot! I just spotted the option to add photos. I'm not very tech savvy but am going to try to add them. They are unbelievable but absolutely authentic.

As I read these reviews I laugh... if ordering online from Amazon you are not worried about identity theft (like you are when I.D. is swiped?)... it is swiped now at returns to keep costs down from thefts of customers. By swiping your I.D. it is simply registering your info with how many returns are made and preventing a person from selling the gift card for drugs or money at a gift card exchange center. I learned about this trick years ago doing loss prevention. As For flooring being the wrong choice and not being able to cancel order, that is the customers responsibility. ALWAYS double check order before confirming. Guessing someone just changed their mind? Anyway, a simple return and reorder will work, talk to flooring they can help get the order right. And a new hose for washer hookup actually does tell you when ordering online. A little box pops up to check or uncheck for the hoses, and that box has a section to explain why. If you use a hose that isn't new and can't be verified as new, then it becomes the fault of the installer if it should break, split or not connect thus causing flooding or water damage. Kitchen and bath remodels are appts only as they generally take over an hour to complete. If you want to discuss kitchen designs on the spot then call ahead and see if they have an opening. As for Lowe's... good luck! Its a walmart owned business, people I've talked to, including those who work as any type of contractor, go to Lowe's last. As HD price matches identical items with an ad, most prefer to shop there as products, customer service and the drive for customer satisfaction is far superior than the walmart mentality. Reading some of these reviews though only proves maybe Lowe's IS the place for some ppl!

I was looking at two colors of flooring. Three hours after ordering, on a Sunday no less, I was showing my friend when I realized that I ordered the color that was my second choice.
I called to try to fix it but apparently they rushed my order out the second they received it, and I have to go through major hassles ro switch it, and delay things by weeks to get my first choice.
It is like being forced to stick with a mistake if tou want to get your floor done anytime in the near future.
Not very customer friendly! People do make mistakes. Now I will always be just that much unhappy about my floor because I couldnt switch to my first choice if I wanted to get my floor finished.
I start wondering if Lowe's is as difficult to work with.