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homedepot.com
Massachusetts
1 review
1 helpful vote
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Ugh
June 13, 2017

Please for the love of God, someone needs to water the plants. My company would love to buy a truck load of flowers. We spend a lot of money on flowers for our landscaping. This is pertaining to the Danvers Mass. Store. Everything is dead and dying.

Date of experience: June 13, 2017
California
1 review
0 helpful votes
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Military Discount
November 27, 2022

Home Depot advertise that they are veteran friendly and are willing to give a 10% discount to those who have served. However, most recently I have bought merchandise at Home Depot in which I found that 10% discount only applied to a handful of items. Most building supplies are not on that list.

Date of experience: November 27, 2022
New York
11 reviews
8 helpful votes
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Surprised
July 25, 2016

We had a problem with a order and the customer service person did everything she could to right the problem. Walked us step by step. She was so nice and helpful. We always have a great experience at home depot

Date of experience: July 25, 2016
North Carolina
2 reviews
5 helpful votes
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They have a huge variety of products, the bad thing is that half of those are either useless or will brake in a month or so. I think they should raise their quality standards in the things that they sale.

Date of experience: January 29, 2014
Florida
1 review
0 helpful votes
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No help
January 5, 2023

It's 141 in the afternoon you have four people in your appliance department, trying to purchase an appliance and there's one person working. We are here to purchase microwave stove dishwasher, and possibly a dryer and no one to help.

Date of experience: January 5, 2023
Canada
9 reviews
6 helpful votes
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If you are the kind of person who likes to keep your home up to date, you don't really want to miss the great deals that home depot offers. I really like home depot, specially for their very organized way to lay out their stock, also for the efficiency of the personal that works there

Date of experience: August 31, 2016
California
1 review
0 helpful votes
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Terrible order processing
September 2, 2022

I made a mistake ordering my book case (Manhattan Comfort) online in home depot. It was supposed to be delivered in 2 weeks. I called up after 3 weeks to check. Home depot order processing was sitting on my order all this time and sending the order to vendor after I called up. I had to cancel this order. So much time wasted!

Date of experience: September 2, 2022
Tennessee
4 reviews
0 helpful votes
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I was recently offered a position at a Home Depot store in Tennessee. The offer was quickly pulled when their computers saw that I am a CIA drug operation whistleblower. These stores are just drug money laundering operations for CIA, like many other corporations. I have the ledgers to prove it.

Date of experience: November 10, 2023
New York
9 reviews
6 helpful votes
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Respectful
November 15, 2016

As a woman shopper-sometimes its hard to shop at a home store--but not at our Johnsoncity, Ny, Home depot. The employees treat every one equal there and are always willing to listen to your problem and help. It does not matter if your a man or a woman they treat you all the same. And when you have a major problem and they can't help they will help you find someone that can--Amazing service. I'm very impressed by how they like to take care of their customers.

Date of experience: November 14, 2016
New York
1 review
2 helpful votes
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Purchased a washer and dryer for a total of $2400. Scheduled delivery and set up for Tuesday 6/21/17 between 1 - 5pm. Took off early from work. They never showed. Called Home Depot and phone rang for 15 minutes and then I was transferred and it rang another 15 minutes or so before I hung up and started again. When I finally got someone on the phone the delivery department said there would be no more deliveries today. Perhaps tomorrow. The Home Depot clerk asked her to verify when I was scheduled for delivery and she said today between 1 and 5 but she didn't know where the truck was or what happened so it would be tomorrow. I cancelled and requested a full refund. I was told I can come in store to get a refund back to my bank card. Wow is all I can say! Then the delivery people called at 9pm to say They were 20 minutes away. We said we already cancelled. Never again will I shop at Home Depot!

Date of experience: June 20, 2017
Arkansas
1 review
0 helpful votes
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Rude employee
December 26, 2022

I worked with a gentleman in the store named Tom Foss who was rude and wasn't listening to the customers as he left in the middle of the shopping to go get his medications and was very condescending throughout the interaction. He was very knowledgeable he just needs to have more patience when trying to find affordable quotes for customers. Thank you for your time.

Date of experience: December 26, 2022
Maryland
8 reviews
25 helpful votes
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Our gutter works fine but we want to switch to an easy to clean one because we have several big pine tree around us. We went to Homedepot and decided to use contractor from homedepot because they told us that the gutter was pine proof and life time guarantee. We changed entire gutter because of the trust of homedepot. Afterwards, we found out that the gutter has no proof against pine tree at all and there are still a lot of pine needles enter the gutter. We called homedepot and they sent someone to clean for the first time and refused to come for the second time. Here goes the entire trust and we would never use contractor from homedepot again. And we still stuck with the worse than previous gutter after spending all the money.

Date of experience: April 15, 2021
California
1 review
0 helpful votes
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This is the 3rd time I ordered something they said was in stock with a gift card and they cancelled the order b/c it wasn't in stock. Even though the email says "a store credit will be sent in a separate email" they make you come into the store to get a refund. The store credit also can't be used online either, so its essentially stealing my money. This has happened at multiple stores so I have to go to each one to get my small amount of money back at each one! What a joke!

Date of experience: January 8, 2021
Ukraine
1 review
0 helpful votes
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Best customer service
December 15, 2020

I don't know company with better customer service than this one. Of course, there are some disadvantages. However, most of my visits were more than great. No problems with returns, no problems with variety of tools available.

Date of experience: December 15, 2020
California
6 reviews
6 helpful votes
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I purchased everything from wall cabinets to toilets from Home Depot on line! Even a trash compactor. I love the various options; home delivery or store delivery. One of the toilets was broken, they had me return it to my local Home Depot and immediately shipped another one. No questions at all, easy return. Love them!

Date of experience: December 15, 2015
India
5 reviews
6 helpful votes
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I would not like to say this is the best, but it is not bad as well for a home maker. Homedepot.com is not much, but not less to make a home attractive. One who loves to make your home and surroundings pretty and for simpler DIY projects had better glance here at least once.

Date of experience: October 6, 2014
Illinois
1 review
0 helpful votes
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No one knows what they are going. I get material for my company and every time I can't get a good help, they never know what they are going plus they still get really attitude if you tell them that you been waiting for an hour.

Date of experience: September 25, 2019
California
12 reviews
43 helpful votes
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Good experience
April 13, 2015

My leaf blower died this past fall. I needed a blower quick. My daughter works in the town where a Home Depot is located... so... I ordered one online to be picked up in the store. I authorized my daughter as the person picking up the item. That same night I had a new leaf blower and didn't have to leave my house. My daughter said it was a breeze picking it up at the Service Desk.

Date of experience: April 13, 2015
California
15 reviews
46 helpful votes
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Can't fix mistakes!
April 9, 2017

I was looking at two colors of flooring. Three hours after ordering, on a Sunday no less, I was showing my friend when I realized that I ordered the color that was my second choice.
I called to try to fix it but apparently they rushed my order out the second they received it, and I have to go through major hassles ro switch it, and delay things by weeks to get my first choice.
It is like being forced to stick with a mistake if tou want to get your floor done anytime in the near future.
Not very customer friendly! People do make mistakes. Now I will always be just that much unhappy about my floor because I couldnt switch to my first choice if I wanted to get my floor finished.
I start wondering if Lowe's is as difficult to work with.

Date of experience: April 9, 2017
Florida
21 reviews
84 helpful votes
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Go get some Help
August 10, 2015

And about thirty minutes later you will find a store employee that knows not exactly where the product is you are looking for but will walk with you around the entire store to help you find it, whatever it is. That is about the experience each time I need something here.

Date of experience: August 10, 2015

Overview

Home Depot has a rating of 2.1 stars from 1,483 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Home Depot most frequently mention customer service, credit card and next day. Home Depot ranks 855th among Home Decor sites.

service
377
value
333
shipping
266
returns
237
quality
294
+177