website thubmnail of Home Cinema Center

Home Cinema Center

How would you rate Home Cinema Center?
grey star
grey star
grey star
grey star
grey star
North Carolina
1 review
1 helpful vote
Follow Tracy S.
Unfollow Tracy S.
Send Message
Share Review
Report Review

Beautiful furniture
October 22, 2017

I have bought several pieces of furniture from here and never had a problem with them. They always have beautiful items at awesome prices.
So buy as little or as much as you want and you are still only paying absolutely nothing for shipping.

Date of experience: October 22, 2017
Netherlands
1 review
3 helpful votes
Follow Robbin S.
Unfollow Robbin S.
Send Message
Share Review
Report Review

Visited several websites and could not find what I was looking for. Visited HomeCinemaCenter and I was present with so many good options it was difficult to choose. I like being able to build my own bedroom set based on my needs. I just received my set after only 2 weeks and its is perfect.

Very well made, and honestly looks better in person than the photos. Thank you for great service, price, and quick delivery!

Date of experience: September 21, 2021
Germany
1 review
0 helpful votes
Follow maria b.
Unfollow maria b.
Send Message
Share Review
Report Review

Very Professional
January 4, 2019

Everything went very smoothly and I really appreciated all of the timely email updates from Kelly regarding the status of my order.The furniture is lovely and fits our room perfectly.

The only constructive feedback was when the delivery company called and spoke with my husband they told him it was ready for delivery the next day and he felt as through that was his only option.

We were able to make it work but it might be nicer to be offered a range of dates for delivery. But around the holidays I completely understand. Any they were amazing with the delivery. Highly professional, quick, and very polite.

Date of experience: January 3, 2019
Illinois
1 review
1 helpful vote
Follow Diana C.
Unfollow Diana C.
Send Message
Share Review
Report Review

Ordered items said it would take 3 weeks called to find out status of order guy answers then said we are closed and hangs up two different days. When he did answer said furniture was ship to wrong address hung up. Website is showing waiting payment (which was paid in full at the time it was ordered and said ship but no shipping info provided.

Date of experience: October 8, 2020
North Carolina
1 review
0 helpful votes
Follow Stephanie S.
Unfollow Stephanie S.
Send Message
Share Review
Report Review

Perfect Purchase
May 25, 2019

We ordered a large sectional from Coleman and are very pleased with our purchase. The online purchasing site was easy to navigate and had lots of options, and the delivery process went seamlessly. Would definitely order from them again!

Date of experience: May 25, 2019
Switzerland
1 review
0 helpful votes
Follow melinda s.
Unfollow melinda s.
Send Message
Share Review
Report Review

Smooth purchase
October 2, 2018

Our experience of buying furniture has been near perfect. Customer Service rep i worked with at HomeCinemaCenter helped us thru out the process. The shipping company was amazing and the furniture looks better in person. Thank you so much. I wanted to share our positive experience to show just how happy we were with everything!

Date of experience: October 2, 2018
Texas
1 review
1 helpful vote
Follow heather s.
Unfollow heather s.
Send Message
Share Review
Report Review

Highly recommend
June 23, 2019

From the minute we placed our order at HomeCinemaCenter till we received the bedroom set -Jason was in touch with us and assisted with all questions within minutes- he was super professional and fast. Delivery company did an amazing Job as well. Highly recommend. I purchased a set for almost $2000 less than what i was quoted at Ashleys furniture. Will purchase from them again and will spread the word.

Date of experience: June 22, 2019
Massachusetts
1 review
1 helpful vote
Follow Kimberly P.
Unfollow Kimberly P.
Send Message
Share Review
Report Review

Beautiful Furniture
August 12, 2023

Kathy helped me place my order and gave me great input and suggestions on other items that would work with what I purchased. She was very patient and has a great sense of humor that made me feel much more comfortable with my purchase. Very happy with my first purchase. It was a living room set. My kids love being able to cuddle with the entire family for movie night! We will certainly keep HCC in mind for future orders.

Date of experience: August 12, 2023
Netherlands
1 review
19 helpful votes
Follow Mary W.
Unfollow Mary W.
Send Message
Share Review
Report Review

This is the first time making a purchase on furniture online and as it turn out to be a great experience. The only problem was that they should have contacted me about why the delivery was held up. But, if I had turned on the weather station, I would have noticed the hurricane blowing up the coast too. Kathy in customer support was great and she kept us informed about it and we received it the following week. Just 10 days to receive a sectional is amazing! I would order from Home Cinema Center again.

Date of experience: August 7, 2020
Germany
1 review
0 helpful votes
Follow danielle v.
Unfollow danielle v.
Send Message
Share Review
Report Review

I'll be honest, I don't often take the time to write positive reviews. It's usually when there's a major problem that I take the time to write one. But I have to share that I've had an excellent customer service experience from Homecinemacenter.com during my home renovation.

I've purchased many items from the site, from table sets to theater seating, and in many cases I've had questions about the delivery or my order.

They actually pick up the phone and want to help! I've ordered several items from other sites as well.

I'd say that HomeCinemaCenter has provided the best experience by far.

Date of experience: February 20, 2018
8 reviews
8 helpful votes
Follow Evie B.
Unfollow Evie B.
Send Message
Share Review
Report Review

Cinema at home
September 26, 2018

Since I gave a birth to my lovely baby-girl my husband and I don't really have time and strength to go out somewhere. But we both understand that it is also important to spend time together only two of us. So we found a solution for at HomeCinemaCenter. We ordered two comfortable theatre chairs and transformed our living room we cherish in a small cinema hall. So sometimes when our little daughter is taking a nap for an hour or so we can relax and watch some movie. The chairs are really very comfortable. The service is good, everything arrived in time and well-packed.

Date of experience: September 26, 2018
Austria
1 review
0 helpful votes
Follow rachel j.
Unfollow rachel j.
Send Message
Share Review
Report Review

Exceptional Service
April 2, 2019

HomeCinemaCenter is always my first shopping site for furniture and home decor. The search filters are more detailed than other sites so I can zoom in on what I'm looking for. They also are quick to answer questions regarding specifics of their merchandise. Their shipping is quick and their customer service is responsive. I have used them multiple times and have never been disappointed.

Date of experience: April 1, 2019
Norway
1 review
1 helpful vote
Follow Brandi K.
Unfollow Brandi K.
Send Message
Share Review
Report Review

Very Fast Delivery
November 7, 2022

I have nothing but good things to say about my ordering process with this company! I actually missed an email to confirm the order delaying the shipping date. Amanda was amazing and expedited the order even though I was the one that caused the delay.

I appreciate a business doing their due diligence to confirm online purchases as there are many financial fraudsters out there. The service Amanda provided was exceptional and I know where my next furniture purchase will be from! Thank you!

Date of experience: November 7, 2022
Texas
1 review
8 helpful votes
Follow Irina G.
Unfollow Irina G.
Send Message
Share Review
Report Review

There is a reason why it is either 5 stars or 1 star. If you get your furniture undamaged, you will probably be happy. If not... Well, let's just say that they are the last people you want to deal with in this case. First of all, you need to know they will NOT replace your damaged furniture. Ours arrived with a lot of damage and was glued and painted over. Even that was after a 2 month long struggle. Buyer beware!

Date of experience: July 1, 2017
Pennsylvania
1 review
0 helpful votes
Follow Christine B.
Unfollow Christine B.
Send Message
Share Review
Report Review

I placed a furniture order at the end of May and when I called on July 7,2023 for a status update after checking the website for a status, the gentleman who answered was completely unwilling to provide me any information, citing "company policy". He aggressively stated that "this is not a debate" and I am only able to receive information on the website (which, again, was offering no status on my order number whatsoever). As a small business owner myself, this is no way to conduct business. It's offensive to spend a significant amount of money, and the company be unwilling to provide any assistance. I will NEVER do business with them again, particularly since their products are not unique and can be purchased through many different vendors.

Date of experience: July 7, 2023
North Carolina
1 review
4 helpful votes
Follow Donght C.
Unfollow Donght C.
Send Message
Share Review
Report Review

Do not buy from this online store. While their pricing is good, their service is terrible. They shipped me one of six chairs incorrectly. Spent two months trying to work out their shipping departments error. Their customer service person was the most miserable person I have ever dealt with. I gave up after two months and will live with five chairs in my theater room. You not buying from them is the only satisfaction I can get.

Date of experience: January 13, 2016
Austria
1 review
5 helpful votes
Follow Lindsey G.
Unfollow Lindsey G.
Send Message
Share Review
Report Review

I've wrestled with the decision to buy office furniture for months. I ordered my desk from this company and it was delivered right to my office unpacked & set up.

I thought my local retailer would save me money but was not willing to haul and unpack furniture from my garage to upstairs.

Called Kate at HCC and she gave me a super great price. Best deal and delivered in just 10 days - no hassles! I'm thrilled!

Date of experience: March 28, 2021
North Carolina
1 review
1 helpful vote
Follow Maureen A.
Unfollow Maureen A.
Send Message
Share Review
Report Review

Excellent Quality Furniture
July 10, 2023

I wanted to order living room and dining room furniture and had many questions. Sent an email and received a call back as the shipping was a possible issue sine we live in a tight area for large trucks. Mary called me back before the store opened. She was very friendly, articulate and really made sure all info was correct for my order! Will definitely refer anyone I know who needs furniture to HCC.

The pricing is great as well! Thank you Mary for a job well done!

Date of experience: July 10, 2023
Austria
1 review
0 helpful votes
Follow Larisa M.
Unfollow Larisa M.
Send Message
Share Review
Report Review

Beautiful Furniture
June 18, 2021

I love my Magnolia Manor bedroom set. Its is even more beautiful in person than in the photos. The local stores didn't have it, or were months out. I received this in just a couple weeks. I received excellent service from homecinemacenter.com. I must say that Jenny is just excellent to work with.

She showed understanding and concern from the moment the order was placed until it arrived in my home and kept me updated. The delivery was very smooth. I highly recommend them and I look forward to doing my next room makeover.

Date of experience: June 17, 2021
South Carolina
1 review
1 helpful vote
Follow Darlene B.
Unfollow Darlene B.
Send Message
Share Review
Report Review

Easy Ordering Process
August 28, 2023

I ordered a parker house sectional from HomeCinemaCenter because I could save a couple hundred dollars and it came with free white glove delivery. Sofas and sectionals don't require much set up but the most valuable thing to me was that I didn't have to try to dispose of the packaging. Also, it was difficult to find my specific sectional anywhere other than a specific chain of furniture stores where I had an unsatisfactory experience. But HomeCinemaCenter had it!

It was super easy to order and the company kept me updated through email on every step of the fulfillment and delivery process. Delivery was just 2 weeks and I would definitely order from them again.

Date of experience: August 28, 2023

Overview

Home Cinema Center has a rating of 4.5 stars from 769 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 4th among Furniture sites.

service
319
value
305
shipping
307
returns
242
quality
291
This company does not typically respond to reviews