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HomeAdvisor (Powered by Angi) Reviews Summary
The company exhibits a mixed reputation, with notable strengths in customer satisfaction when it comes to specific contractors and service providers, who are often praised for professionalism and quality work. However, significant concerns arise regarding the lead generation service, with numerous customers expressing frustration over poor-quality leads, lack of refunds for invalid contacts, and overwhelming solicitations. Many reviews indicate a decline in service quality following the merger with Angie's List, leading to a perception of the company as unreliable. Overall, while individual service experiences can be positive, systemic issues with lead handling and customer support remain prevalent.
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Valencia and her Team are excellent! They are fast, professional and efficient. As the General Manager of a large auto dealership in San Diego I know quality workmanship and appreciate great customer service. That is the way Valencia does it in our home-at very reasonable rates!
I went on line and contacted a specific contractor. I did not go on Home Advisor. Apparently Home Advisor saw my contact to this specific contractor and contacted Henry Arguetas and forwarded my information to him. He immediately contacted me. The contractor who I contacted directly did not get back to me. I met with Henry Arguetas and was very impressed. I have worked with contractors for 40 years and Henry Arguetas is by far the best. The work he did for me was excellent. I feel very lucky.
Superior from customer service work would recommend to all
Afer contacting home advisor I quickly received a call from a company that I ended up hiring and having excellent experience.
Always have several options to choose from. Good source of finding people for whatever job needed
Received a call almost immediately from one of the two potential garage door companies I saw on HomeAdvisor. R&T Garage Doors. He came out the next morning, gave me a quote, ordered my doors, kept me up to date on delivery until they arrived one week later. Doors were installed. My husband and I are very happy.
It was easy to enter my request. I was given 4 choices for a flooring repair issue. One of them called within minutes. A second contacted me later that day. Very professional people. I will use Angie's list again.
Home Advisor gave a good variety of businesses to contact for estimates. Easy to find qualified business.
Home advisor helps you find pros that do a great job at affordable prices
Easy to use, prompt response with pros in my area. Will keep this site in mind for future projects. Home Advisor stays on top of the pro request to make sure the customer was satisfied. The vetting of pros on their site is thorough and reassuring.
Excellent. Quick response, in within two days. Quick, clean professional. Works perfectly.
I scheduled work based on estimate (which I verified with an email, documenting job). They showed up, said job was bid too low. Called the owner, before I could request a counter estimate, he went into a "Yelling Rant" why it was too low. Left multiple messages with the "Rep" who gave me the estimate, could not get a word in with his "rambling", call ended with him screaming F bombs at me, ended call, told him to have a nice day.
I did end up hiring good one and got the job done. The "Mark Hawley Tree Service" experience was "so horrible" that I could not give a higher rating.
I've picked a professional in the site, however, HA insisted in offering me their "fixed price" service. Looks like it's fashionable nowadays, but HA should not be a platform and a vendor competing in this platform at the same time.
Easy to choose from the great list of qualified companies. Nice to know each company had ratings that were based on actual customers.
Excellent experience would use again! We got professional service.
I was sent ample contractors to choose from, they all were different in their own way, after time passed home advisor checked in to see if i needed more. This gave me the opportunity to make an inform decision on the personality i wanted to work with.
From navigation to choosing the business, everything went well.
From the business
HomeAdvisor (Formerly ServiceMagic) is a leading website and mobile app provider offering free tools and resources for home improvement, repair and maintenance projects. More than 25 million people have trusted HomeAdvisor's patented ProFinder technolo...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James, we're sorry to hear you had this experience with a pro. If you haven't done so already, please feel free to share your experience by submitting your feedback for them here: https://www.homeadvisor.com/write-a-review/. We would also be happy to further address any concerns you have. You can give us a call at 877-699-4736 or please send your contact info to emailus@homeadvisor.com so we can reach out. -HASupport