HomeAdvisor (Powered by Angi)Reviews 8,482

Writing this review because I am tired of Home Advisor calling me. I have been in business for 5 years now, a few years back these guys contacted me saying that there was a need for my services as they had many clients. They were very deceptive when they were speaking to me, they assured me work and that I would be given leads, I asked over and over if I would be charged for leads, and they said i could dispute any lead that was not legit. So I figured I would try this out and see how it went, they said i could cancel. Well as soon as I signed up I started getting 5-6 leads every day, but everyone i called was just searching for best price or not even interested. But I got charged for all these useless leads. When I called and said I wanted to cancel they were so rude to me and the tone of voice became aggressive. I finally got them to cancel after hours on the phone and they still charged me anyway for the bogus leads and were not apologetic at all about it. Well 3 years later hear they are again contacting, me there now texting me saying they have jobs for me, well they screwed me and I cant believe this scam of a company is still in business, obviously they make there money off of suckering small business and contractors to pay for useless leads, the negative reviews are really piling on this company, Stay Away!

If you need work and are the cheapest contractor in the area, this site may work for you. Please note, approximately one out of four leads are legit and the one that is will be looking for price only nothing more. I gave them over a year to see if things may change and they only got worse. If you're desperate for leads or a brand new contractor willing to work for nothing, this may work for you? As a long term business owner, I warn my fellow contractors to not get sucked in. You think you can cancel and they remove you from their site... WRONG! They leave you there for months, selling off your leads to other contractors. What a nightmare for me, been battling them for months to remove us from SEO and their site with nothing but excuses of why this cannot happen.

I own a small HVAC business and was looking for some additional ways to build my customer base. Through email solicitation I decided to give HomeAdvisor a call. Salesperson Chris Armstrong signed me up on that one call with a $280 annual "membership" and stated that we can cancel any time if not happy! Leads started to come in at around $26 per lead and the first 3 customers told me that they never requested anyone to call, nor do they have a need for HVAC service. One lady told me that she lives in another state! The rest of the phone numbers (about 4) would drop the call when dialed or not answer at all. After 9 fake leads, time spent on the phones trying to contact the potential customers, frustration among my office staff, I decided to cancel the "membership" and asked the accounts retention rep. Mrs. Perrington to refund my money. She stated that I am 1 day late and there will be no refunds of any kind!
STAY AWAY or YOU MAY LOSE YOUR HARD EARNED MONEY!
***********TOTAL SCAM************

I have been a contractor on Home Advisor. I would say 80% of the leads you receive and have to pay for don't answer or call back. 19% that answer say their information was stolen, that they never signed up to receive any calls, and that it is a scam! Usually they are extremely upset to be getting called. That leads us to the 1% that might actually need work done. I wonder where Home Advisor gets peoples information? It's not right if they are actually stealing homeowners' information so that we the contractors have to pay for a lead.

Home Advisor is unreasonable and unwilling to resolve issues. I have tried to cancel several times within the year and they will not. I have had a very tragic year with family losses and then I fell and broke my arm so I could not work. They will put your leads on hold and if you forget to call back they start charging g for leads that you do t even authorize they will also offer 5 free leads. My company was then charged for the leads, which is apparently the scam Home Advisor runs. When you
Dispute the charges, the organization refuses to refund them. They hit me $700.00 + in unauthorized charges. However my credit card was compromised and they cannot charge the card on file but now they are threatening me for collections.
I have not even gotten any of theses leads because I closed the business after I broke my arm. Look at all the reviews please beware.

I signed up with Home Advisor because I was cold-called by a sales person from the company. It sounded like a good idea if my business ever slowed down. I thought I could turn it on when I needed it, but their app only allows you to "pause" the service for two days and then it automatically turns on, meaning I get charged for leads that I don't need and I'm not ready for.

Searching for my business online now shows me under home advisor with "unlicensed contractor" in the title of my business. I'm a handyman and don't need a contractor's license for the work I do. This is obviously poor advertisement.

I've called multiple times to have my listing removed and they keep telling me it will be removed, yet it still shows up on their website and google searches for my business/

Before I realized that this was not a service I was interested in, I had already passed their pathetic 3 day cancellation window. They took my hard-earned money and gave me nothing of value in return. I could not be more disappointed. I can't imagine ever treating my own customers this way.

I would not recommend this service to anyone, especially a small business. Grow your business organically. Doing good work will keep you busy through referrals. You don't need this.

Home Advisor has begun sending me old leads where the work has been completed for sometime. Or they are bogus, the people are not the associated with the phone number or never request a call or contact because do not need the service. I spent over $15,000 last year with them, so I not a newbie with Home Advisor. When I call for help, credit, review of each bad lead, I get turned down no credit just charged to my credit card. Home Advisor had begun scamming me and this why I write this Review. Dont throw your money away if you are a contractor. None of the last 20 leads where legit and I only received credit for 3 where the number was disconnected.

Home Advisor is unreasonable and unwilling to resolve any complaints.
Home Advisor representatives, Henry Knauer, offered 2 free leads, Josh Lent, offered
3 free leads and Betty, a supervisor in their Business Customer Care Department
Offer 5 free leads. My company was then charged for the leads, which is
Apparently the scam Home Advisor runs, then charges you for the leads. When you
Dispute the charges, the organization refuses to refund them. They hit my
Company for over $700.00 in unauthorized charges.

I am told all of my conversations with HomeAdvisor have
Been recorded. This is public notification for HomeAdvisor to maintain all recordings
In anticipation of future litigation.

I hired Shine Home Cleaning services in Utah and it was very dissapointing. I broke my leg and I needed help cleaning my home, so I checked Home Advisors in the hope that I can find the right help. The reviews looked legit, however Shine Home Cleaning services from Utah were expensive $385 for a deep home cleaning and $150 for a bi-weekly cleaning, not up to par, argumentative when I showed what they need to do better next time, no show as per schedule, broke a blind and put it together with clear tape to hide it, while they pushed to give them my home keys to clean when I was not home (which I found it awkard). Then I found out that friends can fake services and write reviews. From now on I will go with cleaning services companies and not use Home Advisors as I can't trust the companies they list on their website.

So thanks to this loser cheating site my customer got screwed. I've had customers for years that call me even if a weed grows from a new spot. So my customer calls me for a siding job, i give her the price and surprisingly haven't heard back from her. So i give her a follow up call and she says my price was way more than what home advisor says its worth on their website. WHAT? HOME ADVISOR dictates prices now? Sure OKAY... 3 weeks later her husband calls me and says he has an emergency. The emergency was they hired a Home Advisor bum that was using staples to install siding... Yes staples to install siding. 1 inch staples none the less. So this review is more of a F>U Home Advisor for destroying our industry putting out claims of how cheap work should be. If your sending desperate dogs out to do a cheap job then go right ahead and sell cheap $#*! work without falsely advertising folks are getting the best in town for half the price, but - do not for a minute think you can tell people that a good job costs half of what its worth. These people got played while this scam company probably made $200 off sending dumb asses to them. AND BTW HOW EXACTLY DOES HOME ADVISOR VET CONTRACTORS? WITH A DRIVERS LICENSE- DID YOU GO OUT AND CHECK PAST JOBS FOR QUALITY? DIDNT THINK SO BUT YOU'LL BULL$#*! ON TV THAT YOU COMPLETELY VET JUNKIES

As a contractor this site is horrible. The leads are damn near useless. That is largely due to the fact that Homeadvisor takes absolutely not interest in educating the customer. They simply want a quick turn around to charge contractors for leads. People by and large have no idea - specifically - of what they are looking for so something like switching out a toilet is remodel lead. Nor does Homeadvisor let them know that the requests for a response go out immediately. So the customer is floored when they are inundated with 5-10 contractors calling at 10pm at night! Or when the customer is just curious to get prices for a future project and they are budgeting we receive no revenue yet still have to pay for leads... at least that is the case with plumbers.
On the customer side of things: I know plenty of people that go to the website and search for roofers or curtain repairs and they don't get any response back from contractors. The site is less than useless on both sides of the equation.

We finally received our full refund of $287.99, from Home Advisor, Thursday, December 27,2018.
We don't advise anyone to use Home Advisor.
Don't pay anyone for "leads".
Took a lot of jumping through hoops to get our refund. They would've given us more grief if we hadn't requested it within 3 business days.
It will be a lot harder for those of you fighting for refunds due to their bad business practices, bogus leads, and bogus charges, but stick with it and use the contact info from our original review and updates.

Joined this company thinking have some leads would fill in the slow periods between jobs. But it turned out, my slow periods were being consumed by have to call them for credits on leads that were not creditable. Being on hold for 30 to 60 minutes or more. They did not care if the customer not answer the phone, or suprise a contractor is calling "i did not want to hire anyone, just a price", or no response form customer at all.
Garbage leads and only lies for the sales people and customner service
I spent way to much money for leads that were garbage, stay away from this company.
Sooner or later it will all catch up with them.

The promises Home advisor makes seem too good to be true. They are! We paid over $900 over the course of two months. We received close to 20 leads, even with our leads turned off. Out of all these leads only 2 led to an actual estimate. The rest of the leads either never answered/replied or were totally irrelevant to the kind of work our company does. I. e. Someone wanting us to TEACH them how to build their own shower. At first we flagged these and got the lead fees credited back to our. However, after the 3rd return of fees Home Advisor got greedy and refused to the reimburse for the rest of the obviously counterfeit leads. Despite us following their guidelines calling, emailing, and texting the customer as instructed. This website is a scam and huge waste of money.