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Robert B.

Contributor Level

Total Points
111

About Me

Brunner Contracting and Excavating

1 Review by Robert

  • HomeAdvisor (Powered by Angi)

12/29/18
• Updated review

We finally received our full refund of $287.99, from Home Advisor, Thursday, December 27,2018.
We don't advise anyone to use Home Advisor.
Don't pay anyone for "leads".
Took a lot of jumping through hoops to get our refund. They would've given us more grief if we hadn't requested it within 3 business days.
It will be a lot harder for those of you fighting for refunds due to their bad business practices, bogus leads, and bogus charges, but stick with it and use the contact info from our original review and updates.

* HomeAdvisor (Powered by Angi) attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Latest update
12/25/18
• Previous review

This is the latest update to our issue with Home Advisor that has been going on since Monday, Decent 10,2018:
Wednesday, December 19,2018, I called IAC Corporate Headquarters, *******300, which is the parent company of Home Advisor, as well as Match.com, and many other companies. I, of course, asked for the CEO, Joey Levin. When his assistant asked about the issue, she connected me to the operator, (person answering and routing incoming calls) to connect me with Home Advisor. BUT, I explained to him that I already spoke with Home Advisor and they would not help me. He took down all info and said he would send it up to someone who could help.
The next day, Thursday, December 20,2018, I received a call from IAC Headquarters. The woman was very nice. She said that the account was canceled and refund was requested, but, could take 30-45 days. When I questioned that, she said there are 3 steps for refunds. It gets submitted and sent to manager for review. After it's reviewed a decision is made, then refund is sent. I asked her why I need a review and that the other woman days she had the authority and would take 36 hours. She said she didn't know why I was told that. BUT, looking at the case, we were eligible for full refund BECAUSE we requested within 3 business days. I asked her about the horror stories of others. She said they weren't within 3 business days and had to go through the "review". Anyway, The next day, Friday, December 22,2018 we received an email from Molly Russell. She said the expedited our refund, and if we don't have it by January 3,2019, we are to email Corinne Kimpton. I hope this information can help those of you who did not cancel in "3 business days", and are still stuck in the "review" process due to other issues with the bad way Home Advisor handles and charges for so called leads. Stick with it. Contact IAC. We will update accordingly.

Still no refund
12/20/18
• Previous review

This is an update to our previous review that was written on December 11,2018. It was posted on December 16,2018:
I had to file a claim with my bank against the Home Advisor transaction. They said it can take up to 45 days. I also started to file a complaint online with the BBB. This is the message that comes up: (in case anyone wishes to use the contact info)

"HomeAdvisor has requested that before filing a BBB inquiry, consumers contact them directly at:
*******@homeadvisor.com or *******@homeadvisor.com where you can reach their designated customer contacts Molly Russell and Corinne Kimpton. The business has stated that they are dedicated to resolving consumer complaints.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that HomeAdvisor will resolve this situation for you in an expedient manner."

So, I emailed them. I told the woman I would wait until this Thursday before finishing the complaint. I will update you all again Friday.

BEWARE of Home Advisor!
12/16/18
• Previous review

My name is Brenda Brunner. Home Advisor kept calling my husband continuously! This past Monday they called him while he was very busy rushing to finish a job. He told them he had to talk to me first and would not have any funds available until Friday. Dan then told him to just give the CC info and then it will be set up and ready on Friday. I knew nothing of this. They called that evening and I answered. When he asked for my husband, I asked for his name. He said Dan, from Home Advisor. I said we can't afford your service, please remove us from your list. My husband didn't mention his prior conversation with Dan that day. Maybe he assumed, now, that Dan would have his answer and know that we do not want their service. The next day, Tuesday, I got online to balance bank account, as usual, and found a withdrawal for $287.99 from Home Advisor! I immediately called the bank and was told that it was still pending and after it finished posting we could file fraud charges. I called my husband who then told me about his conversation with Dan and that it was to be on this coming Friday. I then called Home Advisor and was connected with Eric, a manager. He apologized and tried to talk me into the service adding that the person that handles refunds only communicates through email, so it can take a few days. He told me he would work on it and call me by 9:20 am Wednesday. Since we were now low in money in the account, I transferred money to cover our insurance payments that were due to come out. I did not receive the call as promised from Eric. At Around 11:00 am I called and left a message for him. Then I checked our bank account again and saw 4 OD charges, Totaling $156! I called and left another message for Eric and called the bank, who told me to call the fraud department. I did from my cell. As I was speaking to the bank rep on speakerphone, Eric called on my other number, so I put him on speakerphone also. I told Eric about being on recorded line with bank. He got his supervisor. She told me I was being recorded and I told her she was also by the bank. She promised a refund. The bank said if she would say that they made a mistake, the bank would give back the OD charges. She said it was NOT a mistake, that my husband agreed. I asked to hear the recording. She said she didn't have it but said "it sounded like him and he said the money's there so go ahead". My husband had a witness (worker with him) to the conversation. PLUS, Dan and Eric both admitted fault! The bank said they could dispute the charge as being "processed earlier than agreed", but it would take awhile. They offered to give back the fees as a courtesy but that would use up any courtesy we may need in the future. I agreed, so they gave back the $156 immediately. He also said if we don't get our refund as promised, we can still file against Home Advisor. We STILL have not received the refund. Sorry for the long story, but, I hope it helps prevent others from going through this. STAY AWAY FROM HOME ADVISOR! You should never have to pay to get a job, or to get a credit check on yourself!

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Robert B.'s review of HomeAdvisor (Powered by Angi) earned 4 Very Helpful votes

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