This is the latest update to our issue with Home Advisor that has been going on since Monday, Decent 10,2018:
Wednesday, December 19,2018, I called IAC Corporate Headquarters, *******300, which is the parent company of Home Advisor, as well as Match.com, and many other companies. I, of course, asked for the CEO, Joey Levin. When his assistant asked about the issue, she connected me to the operator, (person answering and routing incoming calls) to connect me with Home Advisor. BUT, I explained to him that I already spoke with Home Advisor and they would not help me. He took down all info and said he would send it up to someone who could help.
The next day, Thursday, December 20,2018, I received a call from IAC Headquarters. The woman was very nice. She said that the account was canceled and refund was requested, but, could take 30-45 days. When I questioned that, she said there are 3 steps for refunds. It gets submitted and sent to manager for review. After it's reviewed a decision is made, then refund is sent. I asked her why I need a review and that the other woman days she had the authority and would take 36 hours. She said she didn't know why I was told that. BUT, looking at the case, we were eligible for full refund BECAUSE we requested within 3 business days. I asked her about the horror stories of others. She said they weren't within 3 business days and had to go through the "review". Anyway, The next day, Friday, December 22,2018 we received an email from Molly Russell. She said the expedited our refund, and if we don't have it by January 3,2019, we are to email Corinne Kimpton. I hope this information can help those of you who did not cancel in "3 business days", and are still stuck in the "review" process due to other issues with the bad way Home Advisor handles and charges for so called leads. Stick with it. Contact IAC. We will update accordingly.